The Scooter Shop Reviews 

48
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Exemplary service. Needed a complete G2pro rear fender unit with additional light, fixing plates and bolts so Googled away and no one one else did the complete package and to buy separately woul... See more

Rated 5 out of 5 stars

Really happy with the service I received from the scooter shop! I asked a range of questions to the chap I spoke to (Stewart) and he is incredibly knowledgeable and takes great care with his custo... See more

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Rated 2 out of 5 stars

Gave an extra star as the guy seems to have good technical skills. But I am really disappointed with the treatment received from him. Got to his workshop door to be treated with loads of indifference... See more

Rated 5 out of 5 stars

I highly recommend The Scooter Shop for anyone who needs repairs or maintenance for their mobility devices. The gentleman who helped us fix my father’s walker was professional, courteous, and kind. He... See more

Company details

  1. Electronics Store
  2. Scooter Repair Shop

Written by the company

Electric scooter specialists of Brighton and Hove. We offer Repairs, servicing as well as a Great selection of new and approved electric scooters. Can't find a part? give us a call.


Contact info

4.1

Great

TrustScore 4 out of 5

48 reviews

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4.1

All reviews

(48)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

The Best Scooter Shop For Customer Service! Outstanding!

I wanted to purchase an electric scooter for commuting and couldnt decide between models, so after a google search I found the thescooter.shop website who sold the 2 models I was interested in. I immediately got a call back from the shop and a very friendly and informative guy called Stuart went through the pros and cons of each and at no point tried to push a sale, which I liked. I decided apon an Xiaomi M365 scooter and wanted a Saturday delivery due to my work commitments. He went out of his way to arrange this and have me details of a tracking app and tracking info. About 24 hours later I had my scooter delivered to my door. I also got a few texts with advice while awaiting my scooter and cannot be happier. Both service, value and quality is outstanding and I recommend them highly, I wont go to anyone else. Its the customer service and speed of the delivery process that really makes thescooter.shop stand out above the rest. Thank you to Stuart for making the process so easy and a ride on the park (with my new scooter)!

March 9, 2019
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