I ordered a leather paint and primer for my chair, I accidentally put the wrong house number, 39 instead of 30, I’d paid and was panicking, I sent them an e mail and they immediately corrected it at t... See more
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Absolutely amazing product! I bought the Ultimate Leather Cleaner and Premium All in One Leather Colourant for my 14-year old car which has cream leather seats and they’ve come up like new. The col... See more
Company replied
Great quality product. I don't normally leave reviews but this was easy to use and results were outstanding. The leather on my drivers seat had some wear marks where cream had gone through to brown le... See more
Company replied
Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had... See more
Company replied
Company details
- Furniture Repair Shop
- Dye Store
- Glass Repair Service
- Leather Cleaning Service
- Leather Goods Manufacturer
Written by the company
At The Scratch Doctor, we specialise in high-quality repair products designed to restore leather, fabric, suede, glass, wood and auto interiors. Whether you're looking to rejuvenate a worn out sofa or fix minor scratches on a vehicle, our innovative solutions empower DIY enthusiasts to save money and breathe new life into their belongings. As a UK based manufacturer and distributor, we pride ourselves on award winning products and our dedicated customer service team who are always ready to assist you with any queries. Our mission is to provide you with the tools and support you need to tackle any repair project confidently. Join countless satisfied customers who have turned to The Scratch Doctor for their repair needs.
Contact info
The Scratch Doctor, Brinwell Road, FY4 4QU, Blackpool, United Kingdom
- 01253 584 137
- sales@thescratchdoctor.co.uk
- thescratchdoctor.co.uk
4.2
Great
842 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake company?
Website says free delivery but on receiving my email receipt, I noticed there was a substantial delivery fee. A week after ordering, I contacted them as there were no updates re delivery (contact had to be via email as nobody answers the phone!) I cancelled my order! I ordered a similar product (costing £10 less!) from EU, it arrived the next day! You'd think a parcel from England would arrive quicker than from mainland Europe!?
January 8, 2025
Reply from The Scratch Doctor
We’ve tried calling you to resolve this matter and would like to clarify the situation. Your order was dispatched promptly within 12 hours of being placed. Tracking shows a delay due to discrepancies in the address provided which is also what has caused the excess delivery charge.
We responded to your email within 30 minutes, offering a replacement and further assistance, but received no reply. We also attempted to reach you by phone to confirm your address and expedite a resolution.
We have contacted you again via email and await your response to continue to help resolve this with you.
Sensible rate for shipping a small item
Initially I bought a small sample of one of your products on Amazon and found it excellent although colour needs mixing with a different shade. On trying to buy this I wear presented with a huge shipping charge. As Jersey was treated as being Overseas. I had a great number of emails from Carl about the ridiculously expensive price of shipping as things to Jersey are usually charged at a similar rate as Royal Mail items. I am delighted that I have now received this fantastic product and know that I will be able to mix the colours to match the leather scratches which were spoiling the interior of a a lovely vehicle. Thank you Carl and Scratch Doctor for a fantastic service.
January 9, 2025
Reply from The Scratch Doctor
Thank you for your feedback! We are always happy to help and glad that you are happy with our product!
Good stuff and quick delivery
Second time i've bought from here wouldn't go aywhere else
January 9, 2025
Reply from The Scratch Doctor
Thank you for your kind words! We're glad to hear you're happy with our products.
Reply from The Scratch Doctor
Thank you for your kind words! We are always happy to help and glad that you are happy with our product!
Upcycling leather kitchen stool
I ordered some ivory all in one colourant a couple of weeks ago and have just got round to using it today. The item came quickly, and it is very easy to use. It was purchased to smarten up some beige leather kitchen stool and I am really pleased with the results so far, with the second coat going on tomorrow.
I would definite use this product again
December 31, 2024
Reply from The Scratch Doctor
Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.
Fast delivery
January 7, 2025
Reply from The Scratch Doctor
Thank you for your feedback! We are glad you were pleased with our fast delivery. We appreciate your support!
Still not received it
January 6, 2025
Reply from The Scratch Doctor
We're sorry that your order was delayed after we shipped it on time. Your parcel has been marked as delivered today, if you require any further assistance please reach out to us at sales@thescratchdoctor.co.uk
The product was as described and…
The product was as described and delivered on time. I have tried removing the scratches but probably need to spend more time on it.
January 6, 2025
Reply from The Scratch Doctor
Thank you for your review if you require any further assistance please reach out to us at sales@thescratchdoctor.co.uk
Haven’t used item yet
January 3, 2025
Reply from The Scratch Doctor
We're glad that you have received your item. Please feel free to update your review once you have had chance to use the product
Good quality product
January 5, 2025
Reply from The Scratch Doctor
Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.
Reply from The Scratch Doctor
Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.
product said dark tan but contents were light tan
the colour you sent me was supposed to be dark tan. the tin said dark tan but the contents were light tan. after applying and rubbing a few times. It would have been very good if i wanted light tan. I can send photo, but you should cheque your tins regards P Sykes
January 1, 2025
Reply from The Scratch Doctor
We are very sorry you have received the incorrect item. We are more than happy to rectify the situation for you and send the correct item. Can you please email us at sales@thescratchdoctor.co.uk.
Excellent product
I ordered the all in one leather dye and was extremely pleased with the results.Used to repair and colour a three piece suite which was in poor condition. It now looks virtually new .
July 19, 2024
Unprompted review
Reply from The Scratch Doctor
Thank you for your kind words! We're glad to hear you're happy with our product. If there's anything we can do to assist you in the future, please don't hesitate to reach out.
The product arrived promptly and worked…
The product arrived promptly and worked a treat on my car seat.
I will definitely use the company again.
January 8, 2025
Reply from The Scratch Doctor
Thank you so much for your kind review :)
Fabric paint
Used leather restorer great. This time used fabric paint although the material soaked it up so had to order more I followed instructions of leaving 1st coat 2hrs to dry on hindsight leave it overnight for a better coverage
December 31, 2024
Reply from The Scratch Doctor
Thank you for your kind review :)
sent the wrong bottle ,,they sent two…
sent the wrong bottle ,,they sent two and said sorry ,,, very good service
December 30, 2024
Reply from The Scratch Doctor
Thank you so much for your kind review, we do our best to rectify any errors made :)
I haven’t received my order yet your…
I haven’t received my order yet your service is very poor
December 31, 2024
Reply from The Scratch Doctor
Were very sorry your item has not been delivered yet. Your item we dispatched on 2nd January on a standard 3-5 working day service. It has currently been 3 working days since that. We do feel that the poor service however is that of Royal Mail and that maybe the feedback should have been left on their page.
Very pleased with the paint pens
Very pleased with the paint pens, bought a black and white one, it covered the scuffing on my banisters very well.
Good speedy service.....thank you
November 14, 2024
Unprompted review
Reply from The Scratch Doctor
Thank you for your kind review :)
Absolutely perfect service and perfect…
Absolutely perfect service and perfect products! Scratch doctor leather putty is amazing at repairing holes in leather. I then used their leather colourant to try to blend the repair in. The colourant worked so well, I then decided to recolour the seats altogether from light grey to a rich Bordeaux Red. The results are amazing!!!
December 26, 2024
Reply from The Scratch Doctor
Thank you so much for your kind review :)
Stuff did not work at all to remove…
Stuff did not work at all to remove scratches. Waste of money
January 2, 2025
Unprompted review
Reply from The Scratch Doctor
We are very sorry that you are not happy with the product. We can see that you bought the Glass Repair Compound, however this must be used with a polishing pad and a drill to obtain the desired results. This is normally purchased as a top up to the Glass Repair Kit.
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