The Shirt Plugs Reviews 269

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the retro football shirts, noting their excellent condition and authenticity. The wide selection of shirts, including custom orders and hard-to-find items, is frequently highlighted as a major positive, offering a perfect bit of nostalgia for many. Reviewers also commend the fast and transparent delivery service, with many receiving their orders quickly and in perfect condition. The customer service team is often described as amazing, responsive, and helpful, going above and beyond to assist with inquiries and resolve issues. However, some customers experienced issues with sizing, finding shirts to be much smaller than expected despite ordering larger sizes or following size charts. A few other people also felt that customer service was unresponsive or unhelpful, especially when dealing with misdelivered or undelivered orders, leading to frustration and a lack of resolution. There were also occasional complaints about delayed delivery times and receiving products that were not as described or had minor defects.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality of the shirts, with... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the high quality... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and timely arrival of... See more

Order

People report positive experiences with order, with many customers expressing satisfaction and a willingness... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the attentive, swift, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Loads of choice especially if like me you love Serie A shirts from the 1990s. Good quality and delivery communication but MUCH smaller than expected - go 1 or 2 sizes up at least. The reason I say t... See more

Rated 5 out of 5 stars

Ordered several shirts and in one word fantastic, good quality and a wide choice of many shirts from the past. Quick response on Instagram to requests for a shirt (Jamaica away 1998), which was post... See more

Rated 5 out of 5 stars

No better place to get your retro football tops! I picked up three in the 3-for-2 deal, and the quality of each one was incredible. One was for my brother, an AC Milan shirt as growing up we were alwa... See more

Rated 5 out of 5 stars

When it comes to shirts, there are so many scammers and phonies out there making big promises but not delivering on quality. I’m very pleased that I found this website, the products are top-notch, and... See more


Company details

Written by the company

At The Shirt Plugs, we’re passionate about bringing fans closer to the game. We specialise in high-quality football shirts and a wide range of football apparel. Whether you’re searching for the latest seasons releases or iconic classics, we make it easy to build your dream football collection. With over 15,000 happy customers, free global shipping, and friendly customer service, we aim to give every fan an unbeatable shopping experience. Our mission is simple: quality gear, fair prices, and a smooth, reliable process from checkout to delivery. Join the community. The Shirt Plugs have you covered.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

269 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Quality good, shipping time too long

I guess most importantly, the jerseys are very good quality. The disappointing factor is the website says you will receive your items in 7-14 days from order date. It took almost a week itself for the jerseys to even get packed and then finally sent out. In the end, it took 19 days to finally receive my jerseys. The other disappointing part of this is almost EVERY time I sent a chat message, I was asked what my order number was. I gave it several times in the same chat, which was doubly frustrating because it was rare to immediately get an answer from the chat session. Always had to wait hours until a reply showed up in my email even though I was trying to chat. Only way I order from this company again is if I’m desperate for a rare kit.

June 21, 2026
Unprompted review
Rated 5 out of 5 stars

I will be using shirt plugs again. Quality produce/service.

I will be using shirt plugs again. I’m seeing some negative reviews, mainly due to delivery time. Not sure what people expect… looks like those people are placing orders right before the World Cup when loads of people are trying to purchase jerseys. My 5 jerseys took roughly 14-16 days and I’m extremely happy with that timeline considering how cheap these were. The quality is great.

There was one minor hiccup where I ordered a custom jersey and on the webpage it asks you to enter the “name and number”, so I wrote the players name as well as the word “and” before the number. The jersey ended up having the players name correctly but also had the word “and” in the name plate on the back above the number (I.e. “Pele and” above the number 10). I reached out to Shirt Plugs through IG DMs and got a quick response and they promised to send me the correct shirt.

Looking forward to a future purchase with them again and have already recommend to friends!

June 19, 2026
Unprompted review
Rated 1 out of 5 stars

100% a scam website now

100% a scam website now. I placed an order almost a month ago and have received no updates. The tracking says “processing” when I try to reach customer service to cancel or a refund they said it’s shipped and cannot cancel. Nowhere in the tracker does it have any shipping information. It is also way past the expected time of delivery. I have reached out no multiple times with no response.

June 18, 2026
Unprompted review
Rated 4 out of 5 stars

3.5 week delivery, Decent quality

Order took 3.5 weeks to Ireland, jerseys quality and sizing good, printing on back of Barcelona 14/15 yellow jersey was lower then it should have been but still decent. 2/5 jerseys were special requests and was very happy.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Everything is excellent

Everything is excellent, shipment, jersey quality, price... No better place to buy your football memorobilia.
Would recomend to everyone, as i did to my friends.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Saw Shirt Plugs on Instagram and…

Saw Shirt Plugs on Instagram and thought this is too good to be true….but took a punt and ordered the Japan away shirt.
Really good quality shirt and delivery wasn’t too long considering it was being shipped from Australia to England!
Would recommend and will be ordering again.
They just need to stock some Manchester United retro shirts and I’m ‘stoked’ 😉

June 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing camisas!!

I ordered several shirts from The Shirt Plugs leading up to the World Cup and I couldn’t have asked for better quality shirts. Beautiful!

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Ik have 2 shirts now

Ik have 2 shirts now. Both of very high quality. One is the dutch national shirt of the worldcup 98 en the other is this year shirt from Colombia. Fit, colors, fabric, it's all very good. Shirt came pretty quick in a sales bag. Overall. Compact, website, quality en delivery very good.

June 10, 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

Fantastic.

Fantastic.
Better than the originals.
Very cheap also.
I'll be buying more from
The Shirt Plugs

May 29, 2026
Unprompted review

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