The shrimp were packed with utmost care, shipped quickly and arrived 100% healthy and obviously a little hungry but who wouldn't be after travelling in the dark for a day or two haha definitely would... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Incredible service throughout the process, including aftercare. James is quick to respond to emails, knowledgeable and very patient. I don’t have a large budget and managed to lose a couple of the b... See more
Company replied
Great service as always. Immediate response to my email, with a "can do" reply to my requests. Lovely quality shrimp as usual including overs, all of which arrived well packaged, on time and in goo... See more
I ordered some Cherry Shrimp from The Shrimp Factory and couldn’t be happier. The packaging was absolutely excellent — clearly packed with care, and all shrimp arrived healthy and active. Within m... See more
Company details
Written by the company
About Us We are a small team of dedicated Shrimp Breeders who are committed to bringing you the best quality Shrimp possible. Through rigorous selective breeding in our facility, or by Importing the highest quality shrimp from reputable breeders In Asia and the rest of the world.
Contact info
United Kingdom
- info@theshrimpfactory.co.uk
- theshrimpfactory.co.uk
4.9
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 24 hours
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The best place for Shrimp hands down
Every order has been very quick, packaged better than anywhere else I've ever used, and all shrimp healthy, happy and beautiful.
Customer service is exceptional and you can tell that the company really cares about providing industry-leading service, I won't go anywhere else.
May 13, 2026
Reply from The Shrimp Factory UK
Hi Thomas,
Thanks so much for this brilliant, glowing review! We really appreciate your kind words and are so pleased that your experience with us has been so positive.
Thank you for your custom and we look forward to helping you again soon.
Kind regards
The Shrimp Factory
Reply from The Shrimp Factory UK
Hi,
Thank you for taking the time to write a review, we aim to please and are glad that you are very happy with your order. We really appreciate your custom and your 5 star review.
Kind regards
The Shrimp Factory
Lovely shrimp
The shrimp arrived beautifully packaged and all looked good. Overall very pleased.
May 9, 2026
Reply from The Shrimp Factory UK
Thank you for your kind review, we are so pleased that you appreciate our packaging and have been happy with your order. Enjoy your shrimps!
Kind regards
The Shrimp Factory
Absolutely over the moon with my shrimp…
Absolutely over the moon with my shrimp delivery was fantastic packed and boxed perfectly not any dead shrimp out off 25 will definitely be ordering again
May 1, 2026
Reply from The Shrimp Factory UK
Hi Kelly,
Thank you for your fabulous review! Its great to hear that you are over the moon with our services and shrimps. We hope you are enjoying your new colony of shrimps and thank you for supporting our small business, we hope to help you again in the future for any of your shrimp needs.
Kind regards
The Shrimp Factory
Shrimp arrived next day
Shrimp arrived next day , packaging was excellent to keep the shrimp alive
April 30, 2026
Reply from The Shrimp Factory UK
Thank you Sam, for your kind review, we are very pleased to hear that all was well with your order and you appreciate our packaging. Thank you for your custom.
Kind regards
The Shrimp Factory
Well packed healthy shrimp.
Easy to navigate website, accurate pictures and descriptions of shrimp. Saturday delivery by Royal mail. Well packed healthy shrimp with instructions to drip acclimate.
May 5, 2026
Reply from The Shrimp Factory UK
Hi Nicholas,
Thank you for sharing this great review!
The feedback about our website is great to hear, we are really pleased you found it is easy to navigate and that our pictures and descriptions are accurate. It's also great to know that you appreciate our packaging and information card. Enjoy your new shrimps!
Kind regards
The Shrimp Factory
USE THIS SHRIMP COMPANY
HI.HAVE JUST STARTED TO USE THE SHRIMP FACTORY.THE CHOICE OF SHRIMP AND SHRIMP ASSORTED PRODUCTS IS REALLY GOOD. DELIVERY WAS FAST AND SHRIMP ARRIVED IN TOP CONDITION. I WILL NOW BE USING SHRIMP FACTORY FOR MY SHRIMP NEEDS.
May 5, 2026
Reply from The Shrimp Factory UK
What a really lovely review! Thank you so much for taking the time to write this. We are so pleased that you are happy with our range of products and shrimps.
Thank you for supporting our small business and we hope to be able to help you out again the future.
Kind regards
The Shrimp Factory
Well packed and all alive
Well packed and all alive. Highly recommend for quality and fast delivery of safely arrived livestock
May 4, 2026
Reply from The Shrimp Factory UK
Hi Chloe,
Thank you for your great review! We are so pleased that that you highly recommend us.
Enjoy your new shrimps and thank you for your custom.
Kind Regards
The Shrimp Factory
I am very happy with my purchase
I am very happy with my purchase. I bought the SL-Aqua More Meat food and my shrimps absolutely love it. Great communication with the seller and very fast delivery. Highly recommended!
April 28, 2026
Reply from The Shrimp Factory UK
Thank you for taking the time to write such a great review! We are pleased to hear that your shrimps love the food! We pride ourselves on customer service and appreciate you felt well looked after. Thank you for your high recommendation of us.
Kind regards
The Shrimp Factory
Quality
The packaging for the shrimps was second to none. One bag had leaked, however due to the excellent packaging all the shrimps survived the delivery. Care and attention to packaging makes a great deal of difference for the shrimps to survive their journey to their new home. Well done Shrimpfactory :)
April 25, 2026
Reply from The Shrimp Factory UK
Hi Paul,
Thank you for your great review, we are sorry to hear that a bag had leaked upon delivery, this is not a regular occurrence and apologise for the inconvenience. Great to hear though that all the shrimp were safe and sound and that you appreciate our packaging.
Thank you for supporting our small business. Enjoy your new shrimps!
Kind regards
The Shrimp Factory
Quick delivery of my Shrimp
Quick delivery of my Shrimp. Packaging is great and keeps everything safe. All shrimp arrived in good health. Thank you. Have used you before and will use again
April 16, 2026
Reply from The Shrimp Factory UK
Hi Tony,
Thank you for leaving such a lovely review with informative comments. It's great to hear that you are a returning customer and that your experiences with us are positive! We thank you for your continued custom, enjoy your new shrimps!
Kind regards
The Shrimp Factory
All arrived alive and in good health…
All arrived alive and in good health ordered 6 got 9 really happy with the service from this company
April 21, 2026
Reply from The Shrimp Factory UK
Thank you for taking the time to write a great review. We are so pleased to hear that you are happy with our service and shrimps!
Thank you for supporting us.
Kind Regards
The Shrimp Factory
Reply from The Shrimp Factory UK
Hi John,
Thank you for your lovely review! We are so pleased that you have had a good experience with our company, enjoy your new shrimps!
Kind regards
The Shrimp Factory
Reply from The Shrimp Factory UK
Thank you for your 5 star review! It is much appreciated, we are so pleased that you think our shrimp are beautiful too! Thank you for your custom and we hope to help you again in the future.
Kind Regards
The Shrimp Factory
Absolutely Fantastic customer service!
Absolutely Fantastic customer service!
After royal mail lost my previous order , James from the shrimp factory did everything within his power , from tracking , to timing dispatch to when suited me, to following up, all to make sure the order arrived and I was satisfied.
You'd struggle to find better customer service.
Thank you James
April 10, 2026
Unprompted review
Reply from The Shrimp Factory UK
Hi Mikey,
Thank you for your fabulous review! We are so sorry there was a problem with delivery, but are so pleased that you felt our customer service was fantastic!
We hope that you are enjoying your shrimp and thank you so much for your custom.
Kind regards
The Shrimp Factory
Reply from The Shrimp Factory UK
Hi Johana,
We appreciate you leaving a 5 star review, thank you for taking the time to write and for supporting our small business.
Kind regards
The Shrimp Factory
came alive stayed alive :)
March 21, 2026
Reply from The Shrimp Factory UK
Thank you for your 5 star review, it is much appreciated. We strive to send out healthy shrimp and glad you found this the case.
Kind regards
The Shrimp Factory
Brilliant
Brilliant, they arrived in excellent condition and added to my tank 90 minutes after acclimatising. Will definitely be back again for my next tank.
March 17, 2026
Reply from The Shrimp Factory UK
Hi Sarah,
Thank you for taking the time to write such a glowing review! We really appreciate it!
We look forward to helping you out again with your next tank, thank you for your custom.
Kind regards
The Shrimp Factory
Great Service and Shrimp
great service all around. all the shrimp arrived safe and sound as they were packaged briliantly. will definately buy from again in the future and recommend to anyone. they even included some extra shrimp.
March 5, 2026
Reply from The Shrimp Factory UK
What a lovely review Aaron! Thanks so much, we are glad that you appreciate our packaging and you feel our service is great, thanks for the recommendation! We look forward to assisting you again soon.
Thank you for your support of our business.
Kind Regards
The Shrimp Factory
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