Thesignbuilder Reviews 5,772

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

From my initial enquiry I was guided through the design and ordering process as I wasn't sure what I was doing ! Amazingly rapid online customer service and they were also on the end of the phone to... See more

Rated 5 out of 5 stars

We always use Thesignbuilder for van stickers because the online design feature is just amazing, the prices are very competitive and the quality is good. We have van with nearly 5 years old stickers... See more

Rated 5 out of 5 stars

I've been using The Sign Builder for a number of years now, but not that frequently as I'm a very small business, and I'm never disappointed. The last order I placed was in 2022, and the in... See more

Rated 5 out of 5 stars

After several years we returned to this company to find our last banner advert. Their response and customer service was excellent. The banner offer - 3 for price of 2 - was great value, the banners ar... See more

Company details

  1. Prints and Signs Store

Information provided by various external sources

We make designing your own signs, banners & clothing amazingly easy & fun & in doing so can reduce costs by up to half.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Perfect banners.

Six banners ordered using a mixture of on-line design and supplied artwork. Very helpful with design issues and delivered within days. Excellent quality as always and they all look fantastic, at a very competitive price.

April 16, 2024
Rated 5 out of 5 stars

Good quality van signage.

The quality of Vinyl for van sign writing is very good. Easy to apply as well.
The sign builder was the cheapest I could find for van sign writing. The website is good as you can pick your van and see what the design looks like, however it could be improved as the back of the van image was very small so harder to see how the design would look. Delivery was a little longer than first thought, about 1.5 weeks from ordering it was delivered, but I was not in a huge rush for it. Would highly recommend.

April 12, 2024
Rated 1 out of 5 stars

Over 3 Weeks For Delivery

Ordered a sign on the 2nd April and hadn’t received it on the 18th so chased them and was informed the ink was expected this week. Delivery was promised for the 24th (over 3 weeks from order). Didn’t receive any email notification regarding the delay.

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

I ordered 3 signs with 1 being smaller…

I ordered 3 signs with 1 being smaller than the other 2. They sent me 3 all the same size. When I emailed them I received incredibly arrogant replies. The stickers look cheap and nasty and certainly not worth anything like what they cost.
IN ANSWER TO YOUR REPLY
What you say is correct BUT it would have been good customer support if you had contacted me to discus the order before just printing what is of no use to me. It also does not excuse the incredible arrogant replies I received by email! I could have bought them a lot cheaper elsewhere but I ordered from your company as I was impressed with your website and I wanted something a bit special for the renaming of this boat in memory of the loss of our 2 year old dog to kidney disease. This was not about getting a refund and I didn't ask for that in any emails I sent. It would have been good customer care if the person who replied to me emails had offered to correct the problem for me, at a further cost, instead of defending the company. You may well have printed what you believe to be correct but your customer support is dreadful!!

April 16, 2024
Unprompted review
Thesignbuilder logo

Reply from Thesignbuilder

In this instance the vinyl lettering ordered was the same design with different widths selected but was limited to the hight selected. When you order vinyl lettering the background is not included and we produce the design at the max width or height selected.

Rated 4 out of 5 stars

Very reasonable price and good quality sign

Very pleased with the sign from The Signbuilder - pretty straightforward to order on line and communications were good. A very reasonable price and good to be able to order the clips for attaching to a post at the same time. Would recommend.

April 9, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. I gave them the image I wanted printing and it was far too small but they adjusted it for me and the print came out perfect.
Got it done as a magnetic sign for my van and it works great.

April 4, 2024
Rated 5 out of 5 stars

Outstanding service

Outstanding service! Very quick turnaround on the product requested and was contacted almost right away advising there was a problem with the images I uploaded for production. So, instead of just printing it and letting the quality slip, Russell contacted me to get the original high-quality versions of the logo I asked for so that they could provide the best service possible! 100% recommend and looking forward to working together again in the future !

April 3, 2024
Rated 5 out of 5 stars

Disable space.

I am in a electric wheelchair and the sign they done for me outside my house is brilliant, people think twice before parking in my disable space, and it has the number of my house on it. I would certainly use this company again.

March 25, 2024
Rated 1 out of 5 stars

The website was difficult to use

The website was difficult to use. It was not made clear that you must register before any details can be saved. There wasn’t anybody to reply when things were going wrong. I was expected to guess what needed changing. There was also confusion over ‘let us design for you’. I chose this because it was difficult to do your own design or copy an existing one. The wrong details appeared on my digital order form which I don’t think I was responsible for. The price was much more than advertised and two different company names took my payment.

March 25, 2024
Rated 5 out of 5 stars

5 Star Service & Quality Products

After multiple orders placed with The Sign Builder over the last 12 months for our diverse business needs, I'm pleased to report that their product quality has remained unwaveringly high.

Each order was met with commendable service, ensuring satisfaction from start to finish.

Their team exemplifies professionalism by maintaining clear communication, especially when adjustments to our graphics were necessary to achieve the best possible results.

Their commitment to excellence is why I highly recommend The Sign Builder and why we will certainly continue our partnership for our future signage needs.

March 20, 2024

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