I've purchased 3 orders with them and there hasn't been a single issue to worry about. Their prices, specially on silver, are some of the best you can find in Europe. Their customer service works pe... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Shipping was fast, the outer packaging was discrete. Inside the coins were in a custom Silver Mountain-embossed pouch, protected by multiple cardboard elements. All in all it gave the impression of... See more
Item was as described. Upon purchase I was given a timeline for delivery. Although it took a few weeks for them to fill the order, it was within the timeline. Delivery was secure and pre arranged at a... See more
Company replied
Trusted. The home delivery took 2 weeks. It’s Real umicore silver bar covered in plastic, but with mine there are some scretches on the silverbar itself.
Company replied
Company details
About The Silver Mountain
Written by the company
Over The Silver Mountain
The Silver Mountain is opgericht in 2008 en sindsdien uitgegroeid tot de grootste online bullion dealer van Nederland. Wij bieden een breed assortiment gouden en zilveren munten en baren, afkomstig van erkende producenten en officiële munthuizen wereldwijd. Al onze producten worden geleverd met volledige garantie op echtheid en kwaliteit.
Nieuw én pre-owned assortiment
U vindt bij ons zowel nieuw geslagen munten en gegoten baren als een aanbod van pre-owned munten. Deze pre-owned munten zijn door ons (terug)gekocht via Inkoop Edelmetaal en opnieuw opgenomen in ons aanbod na zorgvuldige controle. Een betrouwbare én voordelige keuze.
Altijd actuele prijzen
De prijzen op onze website zijn gekoppeld aan de actuele goud- en zilverkoers en worden automatisch elke drie minuten ververst. Zo weet u exact waar u aan toe bent: transparant, marktconform en zonder verrassingen.
Terugkoopgarantie
Wilt u uw edelmetaal op een later moment verkopen? Dan profiteert u van onze terugkoopgarantie. Wij bieden u een vaste biedprijsformule, ongeacht de hoeveelheid of het type product. Deze service werd door ons als eerste in Nederland aangeboden, en vormt nog steeds een belangrijk onderdeel van onze klantbelofte. Het verkopen doet u via Inkoop Edelmetaal.
Veilige en verzekerde levering
Uw bestelling wordt volledig verzekerd verzonden via een gespecialiseerde koeriersdienst. Bij aflevering vindt persoonscontrole plaats en is een geldig legitimatiebewijs vereist. U kunt er ook voor kiezen om uw bestelling op te halen op één van onze locaties:
- 📍 Baarn
The Silver Mountain
Faas Eliaslaan 13
3742 AR Baarn - 📍 Den Haag
The Silver Mountain
Prins Hendrikplein 14
2518 JC Den Haag
Over ons
Oprichter Rolf van Zanten startte The Silver Mountain in 2008, tijdens zijn studie Commerciële Economie. The Silver Mountain was de eerste partij in Nederland die deze munten onder de margeregeling aanbood, een belangrijke stap, want dat maakte investeren in zilver voor het eerst toegankelijk voor particulieren.
Een jaar later, in 2009, werd Inkoop Edelmetaal gelanceerd. Een platform waarmee particulieren hun edelmetalen eenvoudig kunnen verkopen, mét real-time prijzen en vaste biedprijsgaranties. Ook dit was destijds uniek in Nederland.
Waarom kiezen voor The Silver Mountain?
- Marktleider sinds 2008
- Grootste online bullion dealer van Nederland
- Transparante prijzen die elke 3 minuten worden bijgewerkt
- Breed assortiment: nieuw én pre-owned
- Terugkoopgarantie met vaste biedprijsformule
- Veilige, verzekerde levering of ophalen op locatie
- Persoonlijke service en professioneel advies
Contact
Heeft u vragen? Wij zijn op werkdagen bereikbaar van 09.00 tot 17.00 uur. Eén van onze specialisten helpt u graag persoonlijk verder.
Telefoon: 035 - 203 1380
E-mail: info@thesilvermountain.nl
Orienterend gesprek
Written by the company
- Ontvang inzicht in de markt en maak kennis met onze verkoopadviseurs
- Overweegt u om fysieke edelmetalen te kopen en wilt u meer weten over de mogelijkheden en de verschillende producten? Dan nodigen we u graag uit voor een oriënterend gesprek op één van onze prachtige kantoorlocaties. U kunt een oriënterend gesprek aanvragen voor bestellingen vanaf € 10.000,-. In het gesprek van circa 45 minuten kunt u kennismaken met één van onze verkoopadviseurs.
Persoonlijke & Discrete Bezorgservice
Veilig, discreet en op een door u gekozen moment thuisbezorgd.
Onze huiskoerier levert uw bestelling met een beveiligde, onopvallende bezorgservice. U kiest zelf het gewenste tijdstip en ontvangt uw pakket uitsluitend persoonlijk op het opgegeven adres.
Contact info
Faas Eliaslaan 13, 3742 AR , Baarn, Netherlands
- +31(0)35-2031380
- info@thesilvermountain.nl
- thesilvermountain.nl
Oriënterend gesprek op locatie
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best.Always a pleasure.Cannot wait…
The best.Always a pleasure.Cannot wait to come back to your offices.
October 22, 2025
Reply from The Silver Mountain
Thank you very much for your kind words. We’re delighted to hear that you enjoy working with us and we truly appreciate your continued trust.
Met vriendelijke groet,
The Silver Mountain
We still did not receive the order
We still did not receive the order. We wanted to pick it up in the beginning, but that was not possible. Now we are abroad.
January 15, 2026
Reply from The Silver Mountain
I see that you placed an order on January 15 and received an email from us on January 16 asking you to schedule an appointment. Unfortunately, we did not receive a response to this message.
I also see that during the ordering process, you selected delivery for your order rather than in-store pickup.
Pickup is, of course, an option. In that case, you can select a date and time for your pickup directly during checkout.
If you have any questions or comments regarding the pickup or delivery of your order, please let us know.
Best regards,
The Silver Mountain
Excellent service
Excellent service, excellent communication. Products are always beautifully packaged, with all order details included. Most importantly, upon delivery, you'll always be asked for ID to ensure your package ends up in the right hands.Definitely recommended.
January 11, 2026
Reply from The Silver Mountain
Thank you for your wonderful review! We are pleased to hear that you appreciate our service, communication, and the care we put into packaging our products. Ensuring secure delivery, including ID verification upon delivery, is an important part of how we make sure orders reach the right person safely. Thank you for your recommendation.
Met vriendelijke groet,
The Silver Mountain
what you see is what you get
January 12, 2026
Reply from The Silver Mountain
Bedankt voor uw review en de mooie woorden: what you see is what you get, dat is precies waar wij voor staan: transparantie en duidelijkheid.
We waarderen uw 4-sterren beoordeling zeer. Mocht er iets zijn waarmee we de volgende keer ook die 5e ster kunnen verdienen, dan horen wij dat uiteraard graag. Uw feedback helpt ons om onze service continu te verbeteren.
Met vriendelijke groet,
The Silver Mountain
Initially skeptical as a first-time…
Initially skeptical as a first-time buyer, I was pleasantly surprised by the quick communication despite the long lead time from purchase to delivery. The item arrived professionally sealed and secure. Prioritizing delivery lead times would eliminate buyer uncertainty and ensure a speedy experience!
February 24, 2026
Reply from The Silver Mountain
Thank you for sharing your experience.
We completely understand that placing a first order, especially with a longer delivery timeframe, can feel uncertain. That makes it even more valuable to hear that our communication provided reassurance and that your order arrived professionally sealed and secure.
You are absolutely right that clear delivery expectations are essential. We continuously work on optimizing our lead times and stock planning to minimize waiting periods and further improve the overall buying experience.
Thank you for your constructive feedback and for placing your trust in us. We hope to welcome you again in the future.
Kind regards,
The Silver Mountain
Transparent pricing and coins delivered…
Transparent pricing and coins delivered in clean condition with a certificate.
December 17, 2025
Reply from The Silver Mountain
Thank you for your kind review.
We are pleased to read that you value our transparent pricing and that the coins were delivered in clean condition, complete with a certificate. We place great importance on clarity, quality control and careful packaging, so it is good to know this is appreciated.
We look forward to serving you again in the future.
Met vriendelijke groet,
The Silver Mountain
Went fine again thank you
Went fine again thank you. Very fast and secure delivery. This is a very trustworthy bullion dealer with fair prices and well organized shipping. And that to me is the highest praise I can give. Hope to do business again and have a nice day there:)
December 26, 2025
Reply from The Silver Mountain
Thank you very much for your kind words and continued trust in The Silver Mountain.
We truly appreciate your recognition of our fast and secure delivery, fair pricing, and organized shipping process. Your feedback means a great deal to our team, as reliability and transparency are at the core of what we do. It is wonderful to hear that this reflects positively on your experience.
We look forward to doing business with you again in the future. Wishing you a very pleasant day as well.
Kind regards,
The Silver Mountain
Reply from The Silver Mountain
Thank you for your review! Great to hear you’re happy with your experience 👌🏻
Kind regards,
The Silver Mountain
Everything is clearly indicated.
Everything is clearly indicated how it works and what the delivery times are. Delivery is top notch with clear agreements and a nice delivery person.
November 29, 2025
Reply from The Silver Mountain
Dear Sir or Madam,
Thank you very much for your review. We are pleased to hear that our process and delivery times were clear and that the delivery went smoothly with clear agreements and friendly service.
Kind regards,
The Silver Mountain
Reply from The Silver Mountain
Dear Sir or Madam,
Thank you for your review. We appreciate your positive feedback on the transaction process and delivery.
Kind regards,
The Silver Mountain
Solid and reliable company
Solid and reliable company. Good communication.
December 30, 2025
Unprompted review
Reply from The Silver Mountain
Dear Sir or Madam,
Thank you for your feedback. Your comments regarding reliability and communication are appreciated.
Kind regards,
The Silver Mountain
It has been more than 6 weeks
It has been more than 6 weeks, and still have not recieved the product I ordered. Just recieved an email about order delivery.
October 18, 2025
Reply from The Silver Mountain
Dear Vikas,
Thank you for your review. In October, we informed you about the delay due to exceptionally high demand at gold suppliers worldwide.
We're pleased to see you've received the email to schedule delivery, and you've made your appointment for next Friday.
Please don’t hesitate to reach out if you have further questions.
Kind regards,
The Silver Mountain
Good experience
Good price, delivery on time, fast answer upon different questions - best experience yet!
October 22, 2025
Reply from The Silver Mountain
Dear Sergiu,
Thank you for your feedback. Wonderful to hear that the delivery, pricing and communication all met your expectations.
kind regards,
The Silver Mountain
Reply from The Silver Mountain
Dear Nancy,
Thank you very much for your kind feedback. We are pleased to know you were satisfied with the delivery speed and product quality.
Kind regards,
The Silver Mountain
Reply from The Silver Mountain
Dear Daniel,
Thank you for your positive feedback. We are glad to know that everything went smoothly and you were satisfied with our service.
Kind regards,
The Silver Mountain
First class experience
First class experience. From placing my order until receipt a few days later - everything was perfect.
September 25, 2025
Reply from The Silver Mountain
Dear Johnny,
We truly appreciate your kind review. It is great to hear that everything met your expectations from start to finish.
Kind regards,
The Silver Mountain
Trustworthy, legal and reachable
The Silver Mountain is a very trustworthy website and company, they are an established and licensed company in The Netherlands, I used them to buy but also to sell coins, delivery on time, insured, disguised and the trasnfer of money is within a few days after shipping the coins you are selling, highly reliable and recommended, most importantly legal and reachable.
April 23, 2025
Reply from The Silver Mountain
Dear Boda,
Thank you for your kind words. We truly value your trust and are pleased to know that you had a positive experience.
Kind regards,
The Silver Mountain
Content with product & service delivery
Easy process to order. Happy with final product delivered. Was verified with ID so that was comforting to know that my goods would not have been delivered just to anyone which is critical.
August 31, 2025
Reply from The Silver Mountain
Dear Phumi,
We appreciate your review. It’s great to know that your order went smoothly and you felt confident throughout the process.
Met vriendelijke groet,
The Silver Mountain
Reply from The Silver Mountain
Dear Waldo,
Thank you for your message. We’re glad to know you are satisfied.
Kind regards,
The Silver Mountain
Reply from The Silver Mountain
Thank you for your review!
Glad to hear that everything went smoothly and your order arrived at home without any issues.
Best regards,
Team The Silver Mountain
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.