The Sleeping Bag Store Reviews 588

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and understanding of the staff, even when issues like delivery problems or manufacturing faults arose. People are also very satisfied with the quality of the products, finding them to be well-made and as described, often at competitive prices. The delivery service is frequently mentioned as speedy and reliable, with many orders arriving promptly or even earlier than expected. However, some customers experienced issues with delivery companies, such as missed deliveries or parcels being tagged as delivered when they weren't. A few people also noted that some products, while warm and comfortable, could be a bit bulky when packed.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Product

Customers had positive experiences with product quality. Many reviewers praise the quality of items like... See more

Quality

People report positive experiences with quality. Customers praise the products as well-made, warm, and of... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the good and competitive... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers describe the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more


Company details

  1. Camping Store

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

588 reviews

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Rated 5 out of 5 stars

Quality products at an affordable price

Can't fault The Sleeping Bag Store, amazing quality products at an affordable price. I had a query about my order and the customer services team were so helpful and called & emailed me. I would definitely recommend ordering from them and I will definitely be making future purchases. Thank you.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Massive range of bags with all the specs clearly stated, including the packed size which is important when bikepacking. Quick delivery too, but I did pay extra.

April 2, 2023
Rated 5 out of 5 stars

Amazing customer services

Amazing customer services. I had an issue with my sleeping bag and they nicely found a good solution in no time! Very reactive, efficient and very nice. Thank you
The vango duvet is great and very cosy and warm! Perfect for the DofE camps in freezing March! A life saver

March 15, 2023
Rated 5 out of 5 stars

Great price, fast delivery.

i was looking for a sleeping bag for my boy for a DofE hiking camp. Price is great with Sleeping Bag Store. transaction was smooth and delivery was fast. Will definitely return to shop when i need to.

February 13, 2023

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