The Sleeping Bag Store Reviews 584

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and responsiveness of the staff. Many people also appreciate the speedy delivery and the high quality of the products, often noting that items arrive quickly and as described. The pricing is frequently mentioned as competitive and good value. Some people, however, experienced issues with delivery companies, such as missed or delayed parcels, though the company's customer service was often commended for resolving these problems effectively. A few customers also noted minor manufacturing faults with products, but these were typically addressed with prompt replacements.

What people talk about most

Delivery service

Consumers find delivery service to be positive. Many reviewers praise the fast and prompt delivery, with... See more

Product

Customers consistently note positive experiences with product quality and value. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the... See more

Price

Reviewers mention positive feedback about price. Customers consistently praise the good and competitive... See more

Customer service

People report exceptional experiences with customer service. Customers consistently highlight the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more


Company details

  1. Camping Store

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What happenes when things don't go as planned

I ordered a couple of things of them. Was dispatched quickly but unfortunately dpd (who are normally very good) tagged it delivered when it wasn't. I contacted the sleepingbag store and they got back in touch with me very quickly. Were very helpful and while I wasn't in a hurry for my parcel gave me the strong impression they would send a replacement immediately if I needed it. Anyhow the parcel showed up a week later out of the blue but Chris from the sleeping bag store was calling me back regularly and keeping me updated without me having to chase.

TLDR: Top notch customer service. Quality products. I'll definitely use them again. Highly recommend.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Do not hesitate to buy from these guys

Do not hesitate to buy from these guys, the service from them was incredible. I missed my delivery and received a call the following day from these guys checking in if I’d been able to rebook it and if they could help at all. The lovely lady was able to confirm that my delivery was indeed rebooked. I was honestly blown away with the customer service. I would 100% recommend.

January 20, 2026
The Sleeping Bag Store logo

Reply from The Sleeping Bag Store

Hi Katie, thanks so much for your lovely review.
Best wishes,
Heather

Rated 5 out of 5 stars

I'm always skeptical about trying new…

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day delivery, order arrived next day. Everything is perfect. Thank you.

January 30, 2026
Unprompted review
The Sleeping Bag Store logo

Reply from The Sleeping Bag Store

Hi, thanks so much for taking the time to leave such a great review. Glad you were happy with the service.
Best Wishes,
Chris

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look