I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more
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Review summary
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Reviews shaping this summary
No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more
A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more
One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more
Company details
Written by the company
The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.
Contact info
Unit 158 Avenue B, LS23 7BJ, Wetherby, United Kingdom
- 0113 5218 575
- thesleepingbagstore.com
Exceptional customer service and good…
Exceptional customer service and good price, kept us informed of progress throughout.
January 6, 2026
Great customer service
When there was a mix up with delivery, the customer service in getting my order to me was exceptional. Would definitely use this company again.
December 9, 2025
Prompt and efficient service
December 9, 2025
Kids sleeping bags
The colours of the badges were great for the three kids. Quality looked good. The delivery was fast. We shall see this summer how they perform.
December 2, 2025
Delivery came promptly
Delivery came promptly. Ordered the Snugpack basecamp sleeper expedition ops sleeping bag and it is a little bulky packed down but that's to be expected as it's a super warm and comfy sleeping bag having tested it out in 1-2 degrees temp I felt super snug and cosy.
November 19, 2025
Great product
Great product! I needed an occasional spare bed and this self-inflating airbed is perfect.
October 20, 2025
Brand new quality
Brand new quality, cheaper than all other retailers unless you buy the item seocnd hand, which the stuff they sell isn't. Probably the best place to get your hands on a good quality bag for the best price
October 7, 2025
Express delivery worked as described
The sleeping bag itself is great and as described. Website/ordering was easy.
We used express delivery to receive it in time for a school residential and I am happy that it all worked great- the bag actually arrived a bit earlier than expected.
September 29, 2025
Overall a positive experience
User friendly website, easy to search for the item I wanted. A good selection of items to choose from, all good brands and competitively priced. Very pleased with my sleeping bag which arrived promptly and when it was promised. Overall a positive experience. I would buy from here again.
September 17, 2025
First time customer - exceptional experience
The item arrived quickly and as described. I had to contact the company as I had a query on my order - customer service was exceptional in how they dealt with my query. Highly recommend it and I will be ordering from them again in the future.
September 16, 2025
A good price and very speedy delivery
A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use.
I emailed them just for their thoughts and the response was outstanding. I got an actual phone call the next day from a lovely (and witty) chap and a new bag and returns label were basically on their way. Exceptional response and customer service. Hats off
September 9, 2025
Unbelievable customer service
Unbelievable customer service.
I had a problem with a sleeping mat leaking making it pretty useless. I knew I’d bought it a few years ago but wasn’t sure. Checked and I had bought it 1 year and 364 days before the problem. It had a 2 year warranty. Emailed the team.
Got a reply same day saying yes they could help. Sent me a pre paid postage. I sent the mat back. I then emailed to ask about progress as I had another camping trip due. They phoned me up and basically said although the product had gone to the manufacturer, they knew it was faulty. So they just sent me a brand new one. Arrived the next day.
This was an expensive sleeping mat.
They went really above and beyond. I can only completely recommend them. Brilliant brilliant customer service.
August 4, 2025
Unprompted review
Great products and service
Great products and service, and fast delivery. Reasonably priced very very warm cosy sleeping bag.
August 22, 2025
A great company with super helpful…
A great company with super helpful customer service. I wanted to have more details of an inflatable mattress and Stewart very kindly went to the stores to check and email the information. He could not be more helpful and to top it all, he despatched the goods immediately and they arrived the next day. Not a Bot in sight, just lovely, knowledgeable people.
September 2, 2025
Unprompted review
What a wonderful company
What a wonderful company, I ordered a toddlers tiger sleeping bag, it was better than expected , delivery was excellent ,I would highly recommend.
August 12, 2025
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