The Sleeping Bag Store Reviews 587

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and understanding of the staff in resolving issues. People are also very satisfied with the quality of the products, finding them to be well-made and as described. The pricing is frequently mentioned as competitive and offering good value, while delivery is consistently described as speedy and prompt. Reviewers appreciate the efficiency and ease of their overall experience, from ordering to receiving their items. The company's responsiveness and willingness to go above and beyond, even for issues like manufacturing faults or delivery problems, left a strong positive impression on many.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Product

Consumers find product to be positive. Many reviewers praise the quality and value of items like sleeping... See more

Quality

People report positive experiences with quality. Customers consistently praise the quality of the sleeping... See more

Price

Users describe positive interactions with price, consistently highlighting good and competitive pricing... See more

Customer service

Customers had positive experiences with customer service. Many reviewers describe the service as exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more


Company details

  1. Camping Store

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

587 reviews

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Rated 5 out of 5 stars

5 Star Company.

5 Star Company.
An issue with postage delayed delivery of my order by a few days. E-mail contact with the company pointing out this issue was replied to promptly and I received an
unreserved apology for the issue along with a reimbursement to my card for the inconvenience caused.
Excellent customer care and I would highly recommend The Sleeping Bag Store based on my personnel experience.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best Customer Service I've Ever Experienced

Honestly the product was good, price was decent but the customer service was, by far, the best I've experienced. There was a little snag in the order and Stewart went above and beyond. I wish all companies took their customer service as seriously. Thank you Sleeping Bag Store!

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Vango Cobalt Blue Nitestar Alpha Junior Quad

Already had this sleeping bag from this company (over 18mths) for our granddaughter to use when camping with cub scouts. She is very pleased with it's comfort&warmth so reordered the same again when grandson required one aswell. Ease of online ordering and customer service was very good, kept informed about the order via email, and delivery was very quick and on time. Would certainly use and recommend this company again.

April 14, 2025
Rated 5 out of 5 stars

Brilliant company

Brilliant company, mattress arrived on time well packaged. It’s a very comfortable air bed it needed a little extra inflation as wasn’t as full off air when left to inflate by itself, but a few puffs of air and it was good to use. Would recommend this air bed much softer and more padded than usual air mattress.

February 28, 2025

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