The Sleeping Bag Store Reviews 587

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the helpfulness and understanding of the staff in resolving issues. People are also very satisfied with the quality of the products, finding them to be well-made and as described. The pricing is frequently mentioned as competitive and offering good value, while delivery is consistently described as speedy and prompt. Reviewers appreciate the efficiency and ease of their overall experience, from ordering to receiving their items. The company's responsiveness and willingness to go above and beyond, even for issues like manufacturing faults or delivery problems, left a strong positive impression on many.

What people talk about most

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast and prompt delivery, with... See more

Product

Consumers find product to be positive. Many reviewers praise the quality and value of items like sleeping... See more

Quality

People report positive experiences with quality. Customers consistently praise the quality of the sleeping... See more

Price

Users describe positive interactions with price, consistently highlighting good and competitive pricing... See more

Customer service

Customers had positive experiences with customer service. Many reviewers describe the service as exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more


Company details

  1. Camping Store

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

587 reviews

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Rated 5 out of 5 stars

Great company

Great company. Ordered two of the Highlander ladybird sleeping bags, great condition and as described on the website. After a small delivery error with my original order I contacted them and spoke to Stewart, he had it sorted within 2 minutes and was really apologetic. Amazing customer service, would order from this company again!

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

The sleeping bag store (return)

Absolutely brilliant, I ordered a sleeping bag which came very quickly.
Unfortunately, it wasn't what I was looking for so returned it.
Chris at the sleeping bag store took my return and refunded my money very quickly.
I have no problem dealing with them again.

October 4, 2024
Rated 5 out of 5 stars

Great service and quick delivery

Very good service with no problems. Order dispatched quickly and arrived in a couple of days. The item (Cocoon Thermolite Liner) is as described on website. I would order from here again.

September 15, 2024
Unprompted review
Rated 4 out of 5 stars

Incredibly fast delivery

Incredibly fast delivery, great product, great price. Thank you. Only downside is my banking address isn't in the UK, and it was tricky finding a way to make the order, despite the delivery address being in the UK.

August 14, 2024
Rated 5 out of 5 stars

Great product super fast delivery no…

Great product super fast delivery no problems here.. and I mistakenly ordered two sleeping bags and swiftly got an email stating the fact and emailed them back after which they sent just one..as i said no problems here..👍

July 15, 2024
Rated 5 out of 5 stars

Good Seller

Good choice of kit, good prices, quick delivery, everything was as it should be when it arrived. Perfect.

July 10, 2024
Rated 5 out of 5 stars

Fantastic customer service

I never fill in these review requests but I have to say I had quite possibly the best customer service I’ve ever received from the very nice man at The Sleeping Bag Store. He couldn’t have been more helpful, answering my many questions and then even calling back with some further helpful information for me. Highly recommend!

June 19, 2024

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