I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more
Company replied
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Review summary
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Reviews shaping this summary
No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more
A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more
One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more
Company details
Written by the company
The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.
Contact info
Unit 158 Avenue B, LS23 7BJ, Wetherby, United Kingdom
- 0113 5218 575
- thesleepingbagstore.com
Cocoon mummy sleeping bag liner is very…
Cocoon mummy sleeping bag liner is very good quality cotton and well put together. Excellent service too
June 3, 2024
Great quality and service.
Great quality sleeping bag and sleeping pad. Small pack size for my trip around the Isle of Wight. Prompt delivery. Would happily buy from here again.
May 20, 2024
Compact and lightweight
Just what I required. 2 season very compact pack size and light weight.
May 15, 2024
Excellent customer service
I accidentally ordered the same product twice and the company rang me very soon after to check whether I had meant to do it or not, saving me the hassle of having to return it. Excellent customer service. Plus it arrived really quickly and well packaged.
May 10, 2024
Excellent service and very fast delivery
May 1, 2024
My order was sold to someone else
I ordered the last sleeping bag in stock, my order was marked as fraudulent. Somehow, whilst under review the sleeping bag which I had purchased was bought by another person and shipped to them before I could even get in touch. Absolutely shocked that this could happen in a small family owned business.
The man I spoke to on the phone said he did warehouse and orders etc. so how it was sold so someone else without realisation it was on hold is unbelievable. They probably thought my partner's Welsh name was fake!
May 1, 2024
Unprompted review
Reply from The Sleeping Bag Store
Hi Alice,
Our sincere apologies for the problem with this order. We pride ourselves on our customer service and on this occasion we have let you down. Certain transactions do flag in our banking system and so we contact customers to ensure that everything is ok with the order. Unfortunately the stock shortage on this clearance line appears to have been a technical glitch which meant we couldn't fulfill the order but I do hope you managed to source an alternative bag for your trip.
Regards,
Chris
Efficient and Very Helpful
Goods received quickly, then when I discovered I had mistakenly ordered wrong item it absolutely no problem to return and exchange. Can not thank Stewart enough for this help.
April 5, 2024
Extremely good customer service!
Extremely good customer service!
I had a problem with my order which was completely my fault - it was resolved quickly and without any issues.
March 19, 2024
Unprompted review
Great communication and fantastic…
Great communication and fantastic sleeping bag, just what I needed, for a very good price. Highly recommend.
February 16, 2024
Vango Nitestar 450
Easy ordering. Good communication. Prompt delivery. Excellent price for sleeping bag purchased.
February 9, 2024
Outstanding customer service
Outstanding customer service - I ordered online, they followed up with a phone call to check my order, as it looked like I had made an error. They sorted the error and immediately dispatched the products I needed.
February 5, 2024
The selk suit is very good at keeping me warm.
The selk suit is very good at keeping me warm and comfortable. It's lightweight and roomy. I use it on a daily basis about the house in the cold evenings to keep energy costs down. My only criticism is the location of the zip. Why some clown thought a side zip was a good idea is beyond me . The bend in the zip is prone to jamming due to the underarm position of the bend in the zip. I can only think the designer was on something that made him or her think that form over function was a good idea. When answering the call of nature it can be a struggle to unzip in time. What was wrong with the time tested location of a full frontal, straight up and down zip where both male and female could easily unzip the garment. Please redesign the zip so that a wonderful garment can allow fast and simple access to nether regions and so prevent embarrassing situations when caught short.
January 31, 2024
Unprompted review
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