Thesmallbusinesshandbook Reviews 

Great tips and info at a great price point.

Brilliant products! Full of so much knowledge and detail! 100% worth it

I cannot thank Olivia and her team enough. I have brought so many products from her and have always been so impressed. All her content is useful. My first purchase, I did have a problem with accessing a course I ordered (my own fault, I used an old email) and she sorted this out for me so quickly.

The help I have implented to my business has made a difference and I have recently been able to leave my previous full time job.

I cannot speak highly enough of her and her team.

When I first found Olivia and the membership it was brilliant, lots of valuable content, supportive Facebook group. It was a good thing.

However I quite quickly began to see the issues. Olivia persistently promises things and doesn’t deliver. She will then ignore the issue or people asking about said promise until people are flooding the Facebook page with the same questions at which point she will finally provide an answer which is often insufficient and feels lots of excuses with no accountability taken - only to do the same thing a week later. She’s even acknowledged herself several times that she does this. She told us in July she was taking the whole month off of creating new products so that she could purely focus on customer service and communication - within a week of saying that she announced the release of more journals than she’d ever done

Olivia arranged a business tour last year. She cancelled the dates and said she was rearranging them in the new year due to personal witness appearance - but did not inform all customers - no email sent (they claim it was but lots of people have said they did not receive it) people were still turning up on the day having booked hotels and time off of work. Since then I’ve only found out through another customer commenting in the group that she’s actually cancelled it altogether! Nobody has been refunded it’s taken customers to cause for a refund after finding out from other customers it’s no longer going ahead. Why hasn’t she contacted all customers who booked and explained and refunded them?

I had also booked one to one coaching, which was cancelled multiple times. Peoples calls were being cancelled 5 minutes before it was due - time off work had been taken. It was then announced that instead of 1:1 call we would get a video from Olivia. That didn’t happen. The goal post constantly changed. As an apology we were promised lifetime access to Olivia’s google drive - that didn’t take long for it to stop being updated, another false promise.

I ordered the bible last year, it was advertised beautifully in full colour. It took months to arrive - Olivia said this was due to print issues, which she seems to have a lot. Updates were not provided regularly meaning people were having to constantly chase. I would personally have regularly emailed customers who had purchased this item to explain the delay, not waited for them to chase me. Bible finally arrived and it was NOT in full colour, I checked the website and the team had changed all of the product photos to show the item in black and white, this was NOT what I had purchased. I contacted them and they offered me a discount which at the time I was happy to accept however NO announcement was made about this, customers were not contacted to explain the mistake. Instead product photos were changed to mislead us into thinking we must have made a mistake in believing it was in full colour.

The growthpreneur membership has changed more times than I can count, it’s no longer what I signed up for. Olivia promised us access to the masterclasses etc when we first signed up - before long she said she was keeping it all separate and all this would be removed from growthpreneur (despite persistently promising nothing would ever be removed) because she was concerned about being accused of money laundering due to having multiple businesses under the same name - well that’s the exact opposite of what you’d do if you were money laundering. Someone who is money laundering would have MULTIPLE businesses - what a ridiculous statement. If that was the case I’m unsure why she still only has TSBH as a registered business.

Olivia claims she takes on feedback from customers - she does not. She removed reviews from her Facebook page as they were poor (or full of weird crypto ones). She removes negative comments from the Facebook group, even when people are just trying to get answers. She has even claimed half of these trust pilot reviews have been written by the same person and asked people to leave positive feedback. All of that rather than accept you are persistently getting the same feedback from multiple customers - at what point do you recognise that you are the common denominator.

The false promises, lack of accountability and constantly blaming customers or technology has lead to me having no trust anymore in the business. They are not reliable, they don’t follow through with things they make false promises at every avenue and do not learn from their mistakes. I sadly now roll my eyes when she announces something new as although it sounds great, repeat experience tells me it won’t happen or won’t be consistent as promised. This has great potential but Olivia absolutely needs to learn from previous mistakes and to date I have not seen that. Very sadly I no longer have trust in them.

TSBH used to be amazing back in the day. But over the last year it has gone significantly downhill in all aspects.

Majority of products or memberships are so hyped up to draw you in, and then in reality it is very underwhelming. The memberships were promised to be amazing but over the 8 months it has slowly reduced to the amount of new content, in January nothing was uploaded.

Competitions were a perk of the membership, but every month they were late to be announced and winners were never announced unless chased. Then for the last few months they were scrapped all together.

Seems that Olivia is more concerned with churning out several products at a time and the quality has dipped significantly as a result.

A lot of material is taken from another membership where they create the material for you to sell on. All Olivia does is change to her branding.

All the positive reviews on here are as a result of her asking in her facebook group for reviews in attempt to push these negative ones away. Olivia will delete and remove reviews from other channels but is unable to on Trust Pilot.

There is a lot of excuses and gas lighting of customers. And it is just not the same as it used to be. Sadly as Olivia never takes feedback on board, she just deletes it and tries to ignore or make excuses.

So many things are announced before she actually thinks and plans properly. The communication has always been shocking.

Was booked onto an event and she didn’t communicate it was cancelled, just said on her story which is so unprofessional to communicate. Had to chase for a refund, which should have been automatic. Very shady things go on like payments being taken when not authorised.

If she doesnt make changes then sadly she will lost customers rapidly as a lot of loyal people are getting sick to death of it.

She supposedly teaches people how to create a business, which is ironic when she doesnt know how to run one herself.

Avoid. Use google to find better more explained and experienced answers.

Olivia sells you the dream but delievers the bare minimum.

My main issues include
1. Orders take weeks and weeks if not months to arrive. Multiple times.
2. The Membership was promised various things, most of them never appeared.
3. When called out about missing content, she gaslights you or deletes your comments from the facebook group.
4. Negative feedback on FB group is met by the worst toxic fan girls in the world. Olivia does NOTHING to stop this, just deletes the negative feedback and claims people were being mean. I never ONCE saw anyone being mean to Olivia, just people being mean to the ones leaving negative feedback.
5. Events/Meetings are planned, announced and paid for, then cancelled
6. There was a bad b*tches business thing planned for last summer. Got moved back for vague reasons.
7. then cancelled but NO ONE was told or given a refund until someone asked in the membership! If she hadn;t have said anything, we'd all still be waiting on our refunds.

I have been following Olivia and TSBH on Instagram since I started my business in 2021. I'm going to be very honest, she is one of the most hardworking individuals I know! And she isn't even doing that only for herself. She is doing that for thousands of other small businesses and that is something that we all truly appreciate!

She has created this wonderful community of entrepreneurs on Facebook through the membership. The members are so wonderful and encouraging! Each of them work so hard that motivates me to work hard too.

At the end of the day, she is a human being and she has made mistakes too. But she has never run away from taking responsibility for it. She has tried her level best to correct those mistakes and has succeeded in correcting most of them. Some people can never be completely satisfied with whatever remedies you provide them so she can't do anything about it (these are the ones leaving those horrible reviews here).

I would really recommend any small business owner to give her a follow on Instagram! You don't even have to purchase anything from her - she posts free tips everyday on her Instagram!

I had such big hopes for TSBH and the Growthprenur membership. Unfortunately it didn't live up to its potential for me. We had at least 3 platform changes and needing to resubscribe to the membership each time. What was originally promised from the membership didn't materialise after the first month or so and what was included each month changed drastically.

Sometimes the membership facebook group were asked to vote on something for that months membership and it ended up being something only a select few would actually benefit from, like an Instagram audit of certain members accounts. For me this was the final straw, why should I pay for an exclusive membership for only certain members to benefit? I have cancelled my membership as I don't feel I was getting what I was sold.

While I think the idea behind TSBH and the membership are great, I don't think a lot of thought goes into anything long term. It seems that Olivia had a lot of ideas, which isn't a bad thing at all, trying to put too many into action without much thought for the future is.

Things change so quickly with the TSBH and it's hard to know whether something available today will still be around next week.

Olivia is young and enthusiastic and I know she can make her businesses even better with some consistency and forward planning.

I have a few of the TSBH planners and while they materials they were made from weren't great (I run a journaling and planner shop, so may be a planner snob) the information in them has helped me progress my social media and my sales.

I really hope Olivia and Jack can take some of the constructive criticism on board and continue to improve and grow TSBH and realise it's true potential.

I'd also like to add that Olivia sharing her personal life on her stories is part of what drew me into the business. I want to support someone that I feel I have a connection with, a real person and not just an online entity.

I've purchased several items now. Both digital and physical. They exceed my expectations and delivered great value.

I already have a wealth of knowledge and experience, but I still can learn.

You're going to get out what you put in, no magic bullet, guru BS here!

I've joined the membership too and it's great to support and be supported by other business owners.

Olivia’s made for you products and her Trello and Notion boards have been a great resource for my business. She coached me at the very beginning of her journey with TSBH and I still use advice from that time. The Growthpreneur membership is very useful if you have the time and will to read guides and watch lots of videos, also the launch plan she provided to members to prepare for Christmas brought me in lots of sales when I followed it to the T. Customer service has improved a lot with the help chat on her website and since she’s stopped selling physical products. Olivia has certainly been an important part of my business journey and I’m grateful for all her advice.

I’ve purchased a few things from Olivia from masterclasses to coaching to the membership and overall it’s been bad.

Masterclasses
Some are good but many are just okay and honestly could be found with a few google searches for free with the info they contain

Coaching
Not what I paid for after 6 months I managed to get a refund because enough was enough with the messing around

Membership
Not what was first promised and most of it was from masterclasses that exist that I had paid for and the new stuff is not added very often it went from weekly updates to monthly. And the Facebook group is toxic and she helps make it more toxic by not letting people voice opinions

Customer service
Absolutely dreadful keep saying will improve but it gets worse

I was completely new to business and clueless on how to move forwards with my Etsy store. I was lucky enough to come across Olivia and the small business handbook and ordered their first ever Etsy handbook. After implementing all of the advice it’s absolutely transformed my business I started getting regular sales very quickly!

Since then I have ordered lots of different planners/handbooks and mystery boxes and have been over the moon with all of them.

Olivia is a complete sweetheart too and really cares about her customers happiness and progress which makes it’s even more special.

I will always shout about how amazing they are!!

I found TSBH July 2021 when I was looking to start my own little business. Her masterclass on Etsy was so helpful and I’m sure a lot of my sales are down to learning about SEO which I didn’t even know was a thing. I was completely clueless.

I’ve had nothing but positive experiences and Olivia is a lovely person in my experience , her business has expanded so quickly which comes with a lot of pressures.

The membership is great value if you’re starting out as it has so many maser classes. I’ve had to unfortunately cancel as I’ve not opened my Etsy back up since Christmas and not sure when I will so it was a cost thing not a value thing. Hopefully I’ll be back soon.

Would definitely recommend for new business amor anyone wanting to excel.

This is the most helpful instagram account I have ever come across!! Free content to help small businesses!! I have bought so many of Olivia’s products and they’ve all been useful one way or the other!! I’m also in the growthpreneur membership and I really feel like it is a safe space to go to when people need to vent and not just talk about business! Olivia also has the kindest soul!🤍

A company that deletes bad reviews simply shouldn't be telling others how to run a successful business. It only appears successful from the outside.

Anyone who has purchased, whether it be physical items back when they were sold or digital items, will know there are always issues. Every launch has an issue, nothing seems to be tested and then those issues take weeks to fix. People are STILL having issues with the 2023 content calendar that was sold late 2022. I myself purchased something at the end of June that had a 3-5 day dispatch. Mid July I had to email asking for an update on my order. I was told it'd be dispatched early the following week, which it was. In my email I mentioned it was one of the orders that qualified for a free notebook and nothing was mentioned about that part. 28th July I received my order without the free item and was told they hadn't arrived so would be sent separately, something I could've been told in the first email. 10th October I received this, after chasing it up AGAIN. I originally planned to just leave it but had gotten annoyed seeing others mention never receiving promised freebies.

I've seen first hand the experiences of other members in a Facebook group dedicated to the membership, people voicing concerns of how the membership is no longer what was promised. These posts or comments are deleted and we're told to email. Then emails take weeks to get back to, if you receive a reply at all.

I saw Olivia remove access to the membership from 2 people she banned from the Facebook group after an incident where they were frustrated after trying countless times to get answers to their problems. These people have since had access revoked, been refunded for previous months and then been charged again for February. If it isn't one thing, it's another.

There are just constant issues, they're rarely addressed and Olivia is unfortunately taking on much more than she should be. It's promised the focus will be on the membership, then something new launches. Then we're promised something else, it doesn't happen, we're given no updates until several people ask and that doesn't happen either. People had to email to receive their refunds for the rescheduled tour. They should've emailed everyone who purchased a ticket to resolve this, not wait around for people to realise they hadn't had any updates and ask for refunds.

She steals digital products from small businesses and sells them.

Extremely poor customer service.

Promises things and they never happen.

Mis-sells products.

Half the products you have issues opening and downloading them and there is zero customer service.

Don’t bother trying to cancel your membership as she will still take your money.

Events you pay for get rescheduled again and again and you never get your money back.

She will never respond to any criticism and simply brushes over issues, blocks anyone that asks for their money back.

A company full of false promises. Olivia has a new idea weekly that she sells to be the best thing since sliced bread, only to then never talk about it again and delete all posts about it.

I can only assume she does this to get new customers in to her membership. I must admit, this is how I was roped in to the shambles of a membership.

Customers are constantly let down and many voice this in interactions on Instagram and the Facebook page but of course these are deleted without trace. Rather than taking responsibility for her business mistakes (and we all have them let’s be honest!) she will lay blame anything and everything but herself.

Ordered a mystery box which said value up to £50

Got a really cheap looking notebook
A bookmark and contentbidea pad, all looked pretty cheap and the pad was damaged so pages were already coming off, plus some weird party bag looking mailers?

Even though it was a mystery box it was pretty useless to me

New ideas and memberships and products coming out practically every week but none of them end up happening and all posts are deleted.

TSBH non-profit fund for start ups was meant to be launched 9th January, now everything’s been deleted.

I signed up to the Growthpreneur membership after being promised a brunch day out, new content uploaded every week, workshops from different business coaches, full support from Olivia in a Facebook group. None of this happened. Content is uploaded rarely and there’s practically 0 contact with Olivia on the Facebook group and when she does post on there it’s ur professional things like talking about getting another abortion or guilt tripping members because she had to cancel a trip to Paris.

She also steals copyrighted content from other memberships.

If you cancel midway through the month your access to the membership will be immediately stopped and you won’t be refunded.

The digital products are of an extremely poor quality.

I also ordered a planner in June last year and it took 4 weeks to come, emails were never answered, no updates. And it was black in white inside which it wasn’t advertised to be.

Just read her Instagram reviews as they are full of people saying they didn’t receive what they purchased and have no way to contact Tsbh

Ordered an ebook and 1 on 1 coaching. Ebook was basic with many basic spelling and formatting mistakes and in massive font to make it seem like there was more information than there was.
My coaching call was delayed 4 times (weeks at a time). After 3 months I requested a refund. No reply on their main help email at all, and someone else who was also let down in the same way said to email Jack (the “second in command”) who responded quite quickly and it took a few days to get a refund. Awful experience.