Last two orders long overdue. Have asked for refund and am being ignored. Having initiated two reports via Paypal, haven't hear back on this either. Company 'sale'seeking to sell as much stock as poss... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing,... See more
Wow! The food is great; service is fab, price is fair, delivery very prompt, communication excellent. What's not to love? Came across this company whilst Googling for some foreign food I have been cra... See more
I ordered over 2 weeks ago, which still hasn't arrived. My emails have been ignored. The company owner, Rebecca Brennard needs to get a grip, and pay more attention to this company, rather than horsin... See more
Company replied
Company details
Written by the company
Welcome to The Snack Chest, your one-stop destination for an extraordinary snacking experience from every corner of the world! Our mission is to take your taste buds on a delightful journey by offering a diverse range of delicious, authentic, and handpicked snacks from different cultures and regions. Our commitment to quality and authenticity means that we partner with local artisans and producers to source the finest, most distinctive snacks, made with the freshest ingredients and traditional recipes. We believe in supporting small businesses and sharing the stories behind each delicious creation. By choosing The Snack Chest, you are not only indulging in a one-of-a-kind snacking adventure, but also fostering a global community of food lovers, celebrating the diversity of cultures and the joy of discovery. Embark on a delicious journey with us and let your senses be captivated by the world's most delectable treats!
Contact info
Unit 17, Lea Green Business Park, WA9 4TR, St Helens, United Kingdom
- 01744 325045
- hello@thesnackchest.co.uk
- thesnackchest.co.uk
2.8
Average
200 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good products & good service !!!
December 3, 2021
Delivered as promised
Everything was in really good condition. They delivered what it said they would. I would definitely buy again. Thank you :)
December 2, 2021
My order came quickly and well packed
My order came quickly and well packed. Very happy with the price, it was on sale.
December 2, 2021
Reply from thesnackchest.co.uk
Hi there, thanks very much for the kind review :)
Reply from thesnackchest.co.uk
Hi there, Christopher, The Snack Chest is now under new management, Can you email help@thesnackchest.co.uk and we can sort this out for you
Disappointed- 21788
recently purchased an order from you, some snacks for my boyfriend. However I have had a few issues with my order.
Firstly, the takis. My boyfriend was so excited to try these, hence why I bought them for him. He ate them perfectly fine, however a few hours later he was incredibly sick overnight vomitting and ended up having to seek medical attention from 111 due to his sickness. Now I do not want to point blame; but my boyfriend had eaten normal, dry plain foods such as soup, toast and pasta up until consuming these crisps.
It also should be noted the cheetos within this package, were also tried. The cheetos were stale. I myself tried one also and it was very obvious that these crisps had gone off and had to be disposed of.
I know this may not be directly your fault, and I sympathise sometimes that some items in production can be faulty and that is not in any shape or form meaning the blame should be pointed at yourselves. However it was incredibly scary to see my boyfriend in such a sick way due to these crisps. It was also a shame because he was so excited to try these goodies and myself wnd him have been let down throughly.
I would really like something to be done about this because it is not right
Order number - 21788
November 18, 2021
The package arrived promptly and…
The package arrived promptly and extremely well packed.
November 16, 2021
Great
Opted for pick up for my order. Available quickly after order, lovely helpful staff too! Will order again.
November 13, 2021
Unprompted review
Scam company
If I could rate lower I would. I’ve possibly had the worst experience ever with these. Ordered on the 1st November and paid for next day delivery. It is now the 11th of November and no product. I’ve also tried contacting them on several different occasions and no response at all. DO NOT RECOMMEND AT ALL. Scam business.
November 11, 2021
Unprompted review
Crisp were great
Crisp were great, fairly quick delivery 3 days....way over priced for the size of the bags plus delivery so works out a dear do for what you actually get...iv found another supplier for much cheaper and larger bags
November 7, 2021
Excellent service
Very fast dispatch, arrived quickly and safely, good quality of product, thanks 😊
November 6, 2021
Not worth the money
Items in my order were refunded? Spent £10 on 2 items not worth it.
November 4, 2021
Very fast delivery and it’s packed well…
Very fast delivery and it’s packed well so nothing can set damaged and I just love my crisps from there.
November 1, 2021
Most of my snacks were out of date and…
Most of my snacks were out of date and I didn't get a refund
October 26, 2021
Reply from thesnackchest.co.uk
The items best before date was clearly marked on our website & was heavily reduced as a result. We do not offer returns on sale items on our website.
Came next day
Came next day - happy with the service. Would use again
October 21, 2021
Unprompted review
10/10
Ordered twice now, both times have came next day which I paid for, everything was wrapped up in bubble wrap to keep the products in good condition. Recieved everything I ordered apart from one thing, which they refunded instantly. Perfect service, will definitely keep coming back in the future as I had problems with another company similar to yours 🙄 No problems with yourselves, Thanks guys!
October 20, 2021
I received an order of chocolate but it…
I received an order of chocolate but it expired on the say it arrived (15/10/21)
I have sent an email to the help desk with no response
October 20, 2021
Reply from thesnackchest.co.uk
We apologise if it wasn't clearer on the website - but the expiry date was stated on the product listing on our website & the product was heavily discounted as a result.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.