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THE SNUS LIFE LIMITED Reviews 

1,014
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting staff members for their helpfulness and quick problem resolution. People appreciate the wide selection of products, including various brands, strengths, and flavors, often noting accurate orders, free gifts, and fast dispatch with efficient delivery. However, some people experienced significant delivery delays, particularly for international orders to the United States, with packages sometimes getting lost or held up in customs. A few other people also felt that communication regarding these shipping issues was sometimes lacking, or that their concerns were not adequately addressed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch communication... See more

Order

Users describe positive interactions with order, with many reviewers praising the quick dispatch and timely... See more

Product

Customers consistently note positive experiences with product, praising the legitimacy and quality of the... See more

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more

Rated 5 out of 5 stars

I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to recei... See more

Rated 5 out of 5 stars

Ricky is the undisputed GOAT of support Had a few questions and I made mistakes with my order, little did i know ricky to the rescue, absolute top man helped me every step of the way. Packaging was... See more

Rated 5 out of 5 stars

Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 sta... See more


Company details

  1. Tobacco Shop
  2. Confectionery
  3. Tobacco Supplier
  4. Vaporizer Store

Written by the company

The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,014)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orders take quite a while, but great quality

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held up or bogged down by other deliveries. I have only ordered UK Zyn pouches and so far I have no complaints! Will certainly be reordering and trying some other brands out.

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

amazing service

amazing service, i enjoy the sticker but thats not all, i got sent an extra free pod of snus!

best place to order from, I ❤️ snuslife

July 25, 2025
Rated 5 out of 5 stars

Great shop

Great prices, good dates on the pouches and fast delivery. Will always choose The Snus Life when buying my pouches.

July 15, 2025
Rated 5 out of 5 stars

Customer service

Their customer service and amount of products is unmatched! I had a hiccup with on of my orders getting lost in transit recently. I reached out and within the day Ricky got back to me, solved the issue and had another order sent out same day! I am in the US and will gladly pay the shipping fee to order from this company. 10/10

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT SERVICE

Great service from Ricky at THE SNUS LIFE, had an order go missing which he sorted out straight away, quality snus at a great price! Highly recommend 👌

July 15, 2025
Unprompted review
Rated 3 out of 5 stars

Not a great variaty

Took a full week to arrive which granted, is somewhat down to the courier service, however when the mystery box arrived it was 5 of all the same brand and strength. It will do but not much variation.

June 30, 2025
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Ross,

I have emailed you in regards to this

Thanks
Ricky

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