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THE SNUS LIFE LIMITED Reviews 

1,014
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting staff members for their helpfulness and quick problem resolution. People appreciate the wide selection of products, including various brands, strengths, and flavors, often noting accurate orders, free gifts, and fast dispatch with efficient delivery. However, some people experienced significant delivery delays, particularly for international orders to the United States, with packages sometimes getting lost or held up in customs. A few other people also felt that communication regarding these shipping issues was sometimes lacking, or that their concerns were not adequately addressed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers consistently praising the... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch communication... See more

Order

Users describe positive interactions with order, with many reviewers praising the quick dispatch and timely... See more

Product

Customers consistently note positive experiences with product, praising the legitimacy and quality of the... See more

Staff

Customers had positive experiences with staff, frequently praising individuals for their exceptional service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... See more

Rated 5 out of 5 stars

I have absolutely loved buying from The Snus Life. They have always been super quick to ship out and receive my items within a week. Unfortunately, the USPS had some issues and I was not able to recei... See more

Rated 5 out of 5 stars

Ricky is the undisputed GOAT of support Had a few questions and I made mistakes with my order, little did i know ricky to the rescue, absolute top man helped me every step of the way. Packaging was... See more

Rated 5 out of 5 stars

Ricky has been absolutely helpful throughout my delayed package. We both came to agreements and sure enough I waited a little bit longer and my package will be here this week. Ricky you deserve 10 sta... See more


Company details

  1. Tobacco Shop
  2. Confectionery
  3. Tobacco Supplier
  4. Vaporizer Store

Written by the company

The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,014)

116 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The upper decks were beautiful

The upper decks were beautiful, I finished 5 pots in 4 days purely because they were so good. Everything from the smell, flavour and hit was true perfection. Order was quick and my dad didn't even take them! Will be sure to order again. Pablo > Iceberg

June 12, 2025
Rated 5 out of 5 stars

100% the best snus company.

every time the customer support time is so accommodating if needed, prices are so good compared to competitors, FREE haribos with each order. They are for the customers, stickers with each order, i will ONLY order from TheSnusLife - Zac

June 10, 2025
Rated 5 out of 5 stars

Excellent service and a lovely…

Excellent service and a lovely surprise!

THE SNUS LIFE LIMITED made my experience fantastic from start to finish. Shipping was incredibly fast, and the products offer great value for money. What really stood out was the thoughtful touch, they included a packet of Haribo in my order, which was such a kind and unexpected gesture. It’s little things like that which show they care about their customers. Highly recommend and will definitely be ordering again!

June 8, 2025
Rated 5 out of 5 stars

Best Snus Plug

Amazing customer support, packed with care and shipped fast. Couldn’t ask for more really will be my go to for all future orders. Appreciate yall! 🫡

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

Customer service was good. Good selection of pouches!

June 1, 2025
Unprompted review
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Peter,

We apologise about the turnover rate of our Outlet products,

I have responded to your email with a proposed solution,

I look foward to your response

Thanks
Ricky

Rated 4 out of 5 stars

the caffeine worked almost instantly…

the caffeine worked almost instantly but the flavour didnt last that long and i got a headache 30 mins after having one

May 24, 2025
THE SNUS LIFE LIMITED logo

Reply from THE SNUS LIFE LIMITED

Hi Vincent

I have emailed you in regards to this :)

Thanks
Ricky

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