The Sole Supplier Reviews 

419
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 1 out of 5 stars

I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... See more

Company replied

Rated 5 out of 5 stars

wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... See more

Rated 5 out of 5 stars

Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... See more

Rated 5 out of 5 stars

My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... See more

Company details

  1. Events & Entertainment

Written by the company

The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.


Contact info

4.1

Great

TrustScore 4 out of 5

419 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(419)

34 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I was able to find an out of stock item, communication was good, I was updated on the status of the order and item came as described in a brand new box in 2 bds. Happy to deal again.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

First time using sole supplier

Was the first time using sole supplier , couldn’t get football boots from adidas direct so thought we would try . Felt reassured that goods were verified as lots of rubbish copies online . Boots are perfect and genuine . Highly recommend

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

100% of recommendation !!!

It was first time I used the Sole Supplier website to buy my favourite Adidas Samba. I usually do not trust unknown shops and avoid shopping with them. But everything turned out perfectly, from the order through delivery way until I received. I really recommend!!

April 23, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Great sneakers at a fair price. Delivered on time and in perfect condition. Excellent updates from point of ordering. Would order via sole supplier again.

April 22, 2025
Unprompted review
Rated 1 out of 5 stars

Sent two different trainers

April 3, 2025
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Emma - Thank you for your review. We're really sorry to hear about the issues you experienced. The item you received was the correct pair of trainers but due to the quality issues within some mass produced sneakers, there were some differences between the two sneakers.

We are currently in the process of sorting this for you and processing your return - You will receive a full refund for our mistake.

Rated 4 out of 5 stars

After a difficult interaction with…

After a difficult interaction with Caitlin not wanting to return my purchase out of 14days
I explained hadn’t been well there was a u turn and let me return my trainers However had to pay for tracked return £6 need better customer service going forward

March 28, 2025
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Quirky Gifts - Thank you so much for your review and feedback. Unfortunately, returns are only covered by The Sole Supplier if the item is received as faulty.

We're glad everything worked out in the end and appreciate your honest feedback!

Rated 5 out of 5 stars

Delivered quickly (2 days from…

Delivered quickly (2 days from ordering), there were frequent updates about my order and delivery. And the shoes are in perfect condition. Would order via sole supplier again.

March 28, 2025
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Kristen - Thank you so much for your kind review, hope to see you again soon!

Rated 5 out of 5 stars

First time ordering and very impressed!

This was my first order from sole supplier and I am so incredibly happy with the service/company. I kept trying to get the new release of Adidas Samba Cow shoes on ASOS but to no avail. Sole supplier continuously updated me about new restocks which was so incredibly helpful, but I still didn’t manage to get them! It then gave me the option to buy them new from a second hand person (where they make a bit of money from it) which I decided to do because I loved them. Sole supplier were so quick and I had the trainers 2 days later! The quality of the shoes were immaculate, and I believe they check them from the 2nd hand seller before they are then sent to you. I had consistent updates about the delivery and am incredibly impressed! Will definitely be ordering from them again when I find a trainer I like. Brilliant company and they should be very proud of themselves!

March 27, 2025
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Amelia - Thank you so much for your kind review (it's made our day), hope to see you again soon and enjoy your sneakers!

Rated 5 out of 5 stars

Brilliant trainers

Brilliant trainers, great response and will deffo use again 👍

March 26, 2025
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi William - Thank you so much for your kind review, hope to see you again soon!

Rated 1 out of 5 stars

Review on Air Jordan Industrial Blue

Hello,

Bought a paring of Air Jordan’s 4 Industrial Blue as a gift for myself.

Had a disgusting experience with the delivery, delivery man didn’t deliver on the same time, without me calling them. Wore it once and noticed that the glue coming out on the left shoe on the front …… now I’m worrying that it can be fake or good quality replica…

I’ve paid 230 pounds and get that…

March 21, 2025
Unprompted review
The Sole Supplier logo

Reply from The Sole Supplier

Hi Roman - Thank you for your email. We're sorry to hear about your experience. We are surprised to read this review as we had not heard from you via customer service and were not provided with the opportunity to rectify this for you.

Somebody from our customer service team will be in touch to rectify this for you within the next 24 hours.

Rated 5 out of 5 stars

Perfect!!

Great to deal with, my trainers arrived today I was kept in the loop all through the authentication process very happy with my purchase!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Fantastic experience from start to finish, trainers arrived in 3 days and we're exactly as described, would definitely recommend. Thank you

March 2, 2025
Unprompted review
Rated 5 out of 5 stars

My very first time using The Sole…

My very first time using The Sole Supplier, really pleased with the whole process, the trainers I was after were sold out everywhere else.
Very easy ordering process, I was constantly kept up to date on order status along with carrier (UPS) updates.
Really pleased
Thanks

February 21, 2025
Unprompted review

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