I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... See more
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Review summary
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Reviews shaping this summary
I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrive... See more
I have to give this company 5 stars for delivering what I ordered and within 48 hours. I ordered a single iPod that accidentally got run over 🤔. As a parent I’m grateful for someone selling these m... See more
Gonna be honest I was actually worried if I’m gonna get my AirPod. But safe to say got what I ordered genuine product only took 2 days to get delivered I do recommend THESOUNDCAFE.
Company details
Written by the company
The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.
Contact info
PO Box 955, SK4 9FX, Stockport, United Kingdom
- support@thesoundcafe.co.uk
- thesoundcafe.co.uk
4.7
Excellent
87 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from The Sound Cafe
Hi Jonny,
We’re really sorry to hear about this - that’s definitely not the experience we want for our customers.
We haven’t received any prior contact regarding this issue, and as your order is still within both our 30-day return period and 3-month warranty, we’d be more than happy to help resolve this for you.
I’ve also reached out to you directly via email to get this sorted as quickly as possible.
Kind regards,
Freddie
The Sound Cafe
Great service
I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrived quickly and was easy to pair with my existing one. 5*
April 8, 2026
Delivered on time great
April 3, 2026
Replacing lost charging case for AirPod pro 2
Selection, order and delivery was faultless. However, whilst charging existing airpod pro 2 in new case isn’t a problem, finding the new case in ‘find my’ is just not happening.
April 8, 2026
Great experience with this website
Great experience with this website, lost one of my AirPods and was quoted £70 for a replacement through Apple, managed to get it for roughly £50 with 24 hour shipping on here. Looks and performs like brand new and really easy to pair, thanks!
April 14, 2026
Unprompted review
I tend to judge a company by how it…
I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error I e-mailed the team at The Sound Cafe and the matter was resolved immediately. Including a return label for the incorrect items and a first class dispatch of the Gen 4 case I ordered. The customer service and reactions were brilliant and I could not recommend enough.
March 26, 2026
amazing product
March 10, 2026
Straight forward site
Straight forward site, found item I wanted, fast delivery, wasn't suitable for me, easy to return and money returned soon after returning
March 9, 2026
What a great customer service…
What a great customer service experience I had, particularly so when the product I originally received did not quite work. Yet, on contacting sound cafe they responded within a couple of hours where they helped and supported me to get my AirPod working. We Exchanged about three messages, all answered promptly and by the same customer service agent, they sent me a replacement and all worked. It is hard to get excellent when things go wrong. But they were with me helping and supporting until all was right. That is excellence. I would use sound cafe again and recommend them
March 3, 2026
My order was easy to do
My order was easy to do, arrived on time and instructions to set up were straight forward.
February 28, 2026
Replacement Ear bud
Arrived when promised and with a link to instructions for set up. Very pleased with my purchase
February 25, 2026
Great company and excellent customer service!
I found this company by chance via Google and what a find it’s been! My son lost one of his earbuds and the whole process of getting a replacement was so easy and quick. I needed to check something with Customer Service and Freddie responded so quickly and in such a professional and friendly manner. I’d wholeheartedly recommend The Sound Cafe.
February 27, 2026
Unprompted review
Airpod replacements at a reasonable price
I found this company online. I was missing one airpod left behind in a hotel room. They were able to replace my old airpod with the same original right airpod, brand new at a reasonable price.
Very pleased with the service
February 6, 2026
Excellent service
I’m so grateful to you for being able to replace my damaged AirPod. At first I couldn’t figure out how to set it up but eventually I managed. Now I have a brand new set thanks to you. Service was great. I recommend highly.
February 4, 2026
Good service and fast delivery
Good service and fast delivery. I needed one AirPod as I lost one of them in a fishing lake and these guys had exactly that. Can’t fault them at all.
February 4, 2026
Still haven’t recieved my product and…
Still haven’t recieved my product and it was meant to arrive on the 11th….
February 10, 2026
Reply from The Sound Cafe
Thank you for bringing this to our attention. We’re sorry your original order didn’t arrive within the expected timeframe. We completely understand how frustrating that must have been.
As soon as we were made aware of the delay, we arranged a replacement straight away, which was delivered the following day. We’re pleased this resolved the issue quickly and that you now have your item.
While delivery delays are thankfully rare, we always act fast to put things right when they do occur. If there’s ever anything further you need, we’re always here to help.
Kind regards,
Freddie
The Sound Cafe
Delighted
Delighted to be able to replace my lost earbud - what a great service! The connection guide is very helpful. I set it up quickly and easily.
January 31, 2026
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