Thespadr Reviews 

744
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express satisfaction with the products, noting their effectiveness in improving skin texture, hydration, and overall appearance. Many appreciate the clean ingredients, lightweight formulas, and pleasant or subtle scents, highlighting that the products deliver on their promises without causing irritation. The user experience is also frequently praised, with people finding the products easy to incorporate into their daily routines. However, some people were dissatisfied with issues related to subscriptions and orders, including unexpected charges for unrequested products or subscriptions. There are also mentions of difficulties in canceling orders, receiving incomplete shipments, or facing challenges with the return process. Additionally, some customers found the ordering process confusing, leading to accidental purchases of multiple items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with various items like hair... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many expressing satisfaction and happiness... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, frequently reporting being signed up for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple.... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

744 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(744)

510 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The price was good

The price was good , it came quickly and so far so good . I have been using it every morning and night . It goes in smooth , and dries quickly. Too soon for results but I can update

April 2, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Laura! We are glad to hear you're happy with the price and the fast delivery. It is great that the application fits so easily into your morning and night routine. We would love to hear an update once you have had more time to see the results!

Rated 5 out of 5 stars

I have tried a lot of face products…

I have tried a lot of face products throughout my life and I really think this is in the top 10 - you see instant results and it seems to layer which is sometimes hard to find.. Great price !!

March 30, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Carrie! We are so honored to make it into your top 10 list! It is wonderful that you are seeing such quick results and finding the layering so seamless. We love providing that kind of quality at a great price!

Rated 5 out of 5 stars

i’ve been very happy with their…

i’ve been very happy with their products so far. like anything consistency is key! recommend!

March 18, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Tara! We couldn't agree more. Consistency really is the secret ingredient to any great skincare routine. We are so happy to hear that the products are working out for you, and we appreciate the recommendation!

Rated 5 out of 5 stars

I love my new shampoo!

I love my new shampoo!! My hair feels so soft and smooth - not dry like it has been feeling. It’s so luxurious feeling - and lathers so wonderfully! I love that my hair is not tangled too!

April 1, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi! We are so thrilled you've found a new favorite for your hair routine. There is nothing quite like that luxurious lather and a tangle-free finish to make wash day feel like a treat!

Rated 1 out of 5 stars

Not good

Not good . I should have believe the reviews in Amazon . But I still wanna try it . It doesn’t make any difference and worst is . It makes my face oily . So NO … I don’t think this product works !!!

March 28, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

We appreciate your feedback, Mitch! We’re really sorry to hear that the product didn’t meet your expectations, our team would love to help you get the best experience with your product. Please feel free to reach out to us at team@thespadr.com.

Rated 3 out of 5 stars

I never received what I ordered.

I never received what I ordered.

January 21, 2026
Thespadr logo

Reply from Thespadr

Hi Deanna, thank you for sharing your feedback. We’re truly sorry you didn’t receive your order. We’ve sent you an email with more details to clarify what happened and make sure your concerns are fully addressed. We appreciate your patience and are here to help every step of the way.

Rated 4 out of 5 stars

Have been using the crepe body firming…

Have been using the crepe body firming cream for about two weeks and have seen a little bit of a difference, but i’ll continue to use it. I like the consistency and the smell isn’t bad!

March 27, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Lauren! We're glad to hear you're already noticing a bit of a difference after just two weeks. It's great that the consistency and scent are working for you, too. Consistency is key, so we're excited for you to keep going!

Rated 5 out of 5 stars

The Hydrate & Tone moisturizer has been…

The Hydrate & Tone moisturizer has been great for my daily routine. The texture is light but very hydrating and it sinks into the skin quickly without leaving residue. I like that it's unscented because it doesn't irritate my skin. After using it consistently my skin feels softer, looks more even and stays moisturized all day. Great option if you want something gentle but effective.

February 2, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Liz! We are so glad to hear that the Hydrate & Tone moisturizer has become a staple in your daily routine. It is great that the unscented, lightweight formula is giving you those smooth, hydrated results without any irritation!

Rated 5 out of 5 stars

I really enjoy the Spa Doctor products

I really enjoy the Spa Doctor products. I love that they have clean ingredients and no strong scents. I frequently use the 3 step system for my face and my skin loves it. I’m hydrated and refreshed!

March 27, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Lea! We are so glad to hear your skin is loving the 3-step system. It's great to know that the clean ingredients and subtle scents are exactly what you were looking for!

Rated 2 out of 5 stars

I only received one of the lift &…

I only received one of the lift & tightening serum, it was buy-one-get-one free. Please send my other one!

March 21, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi J. Stephens, thank you so much for sharing your experience. We’re very sorry to hear that you only received one serum instead of both from your buy-one-get-one order. We’d love the chance to make it right. Please reach out to us anytime at team@thespadr.com , and we’ll be happy to assist you promptly.

Rated 5 out of 5 stars

Seem like a good product …

I started using spadr and it seems like a good product, but truthfully I feel like I haven't really had it long enough to give it a good rating.

March 26, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Marsha! We totally understand. It usually takes a little time to see the full benefits of a new routine. We appreciate you giving us a try and look forward to hearing what you think after you've used it a bit longer!

Rated 4 out of 5 stars

Its about time

Its about time! I am done trying to look for skincare for me, glad that i switched to the spa dr! My fav is the step 2 and pairing it up with my step 4!

March 2, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Gavie! We are so happy you finally found the perfect match for your skin. It sounds like you've nailed the routine with that Step 2 and Step 4 combo! Thanks for making the switch to The Spa Dr. ❤️

Rated 5 out of 5 stars

Great skin tightening products!

I placed an order to try your products and not only were they shipped quickly but they actually work! I will be ordering again!

March 20, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Cecile! We are so happy to hear that your order arrived quickly and that you're already seeing great results. We can't wait to help you with your next order!

Rated 1 out of 5 stars

I cannot get this company to cancel my…

I cannot get this company to cancel my subscription! I keep getting the same response to try and change the product to another product. I'm so upset about this.. it seems fraudulent to me!

March 24, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Sofia, thank you for sharing your experience, and we’re really sorry for the trouble you’ve had canceling your subscription. We’d love the opportunity to make things right and ensure your subscription is properly resolved. Please reach out to us directly at team@thespadr.com, our team will be happy to assist you.

Rated 4 out of 5 stars

I have been using your product for…

I have been using your product for about one week but haven’t noticed much improvement. But I have hope so I haven’t given up yet.

March 25, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Donna! We love that you're staying optimistic. One week is just the beginning, so we're excited to see how your skin progresses as you continue the routine. Thanks for hanging in there with us!

Rated 4 out of 5 stars

Crepe body firming creme

I've been using the firming lotion for about 2 weeks so I cane say how well it works just yet but smell is pleasant. The lotion is quite thick and hydrating.

March 11, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Tiffany! It’s great to hear that you're enjoying the texture and scent so far. We appreciate you giving the formula time to work its magic and look forward to hearing your thoughts after a few more weeks!

Rated 5 out of 5 stars

I received the crepe body firming crème…

I received the crepe body firming crème as I need extra assistance in that area esp on my legs and arms. With summer coming I love using this to address dryness, creepiness and overall loss of firmness. It makes me feel more confident. I love the ingredients such as aloe leaf and Hyaluronic Acid. It works.

March 1, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Tiffany! It is so great to hear that the crepe body firming crème is helping you feel more confident as summer approaches. We are glad those ingredients like aloe and hyaluronic acid are doing their job to keep your skin hydrated and firm!

Rated 5 out of 5 stars

Informative and great shipping

Informative and great shipping. Product is easy to apply and very lightweight

February 2, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Darla! We’re so glad you had a smooth experience with the shipping and found the info helpful. It’s great to hear the product feels nice and lightweight on your skin, too!

Rated 5 out of 5 stars

Great mask

I love the smell of this hair conditioner mask, my hair was noticeably softer after my first use. I look forward to using this mask weekly!

February 20, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Jillian! We are so glad to hear your hair was noticeably softer after just one use! It is awesome that the scent was a hit, too. There is nothing like a weekly hair mask ritual to keep things feeling healthy and fresh.

Rated 1 out of 5 stars

Hard to deal with

First off, they sent me an expensive subscription order when I never signed up for a subscription. Then, trying to return it has been a nightmare. The order arrived on the 22nd and they want it back by the 23rd. I filled out the return (for which they keep $10) and then they never sent a return label. There is no phone so no way to communicate with them. Buy another product. They suck!!!

March 22, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Thank you for sharing your experience, Marsha. We’re very sorry for the inconvenience this caused. Your subscription has been successfully canceled, and a return label has been sent to your email for your convenience. We truly appreciate your patience and are here to ensure everything is fully taken care of.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look