Thespadr Reviews 

744
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express satisfaction with the products, noting their effectiveness in improving skin texture, hydration, and overall appearance. Many appreciate the clean ingredients, lightweight formulas, and pleasant or subtle scents, highlighting that the products deliver on their promises without causing irritation. The user experience is also frequently praised, with people finding the products easy to incorporate into their daily routines. However, some people were dissatisfied with issues related to subscriptions and orders, including unexpected charges for unrequested products or subscriptions. There are also mentions of difficulties in canceling orders, receiving incomplete shipments, or facing challenges with the return process. Additionally, some customers found the ordering process confusing, leading to accidental purchases of multiple items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with various items like hair... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many expressing satisfaction and happiness... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, frequently reporting being signed up for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple.... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

744 reviews

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Replied to 99% of negative reviews

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3.6

All reviews

(744)

510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brighter looking skin

Brighter looking skin. The company offered a follow up with a skin specialist

March 20, 2026
Unprompted review
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Reply from Thespadr

Hi Mar! We are so glad to hear you're already seeing that brighter, radiant look! It’s awesome that you’re taking advantage of the follow-up with our skin specialist, too. They are such a great resource for making sure your routine is perfectly dialed in.

Rated 5 out of 5 stars

I’ve been using the neck firming cream…

I’ve been using the neck firming cream for a month. It’s been a great product, smells great, and is very moisturizing!

March 20, 2026
Unprompted review
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Reply from Thespadr

Hi Shaynie! We are so happy to hear that the neck firming cream has become a hit in your routine over the last month! It is awesome that you’re loving the scent and that deep moisturizing feel. There’s nothing like a product that smells as good as it works.

Rated 4 out of 5 stars

I like the serum very much

March 2, 2026
Unprompted review
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Reply from Thespadr

Hi Daliah! We are so happy to hear that you're enjoying the serum! It is always a win when a product becomes a favorite in your routine. We really appreciate you sharing the love!

Rated 5 out of 5 stars

I absolutely love these products

I recently started using the Dr. Leo 3X Acid Clay Mask, and I’m honestly already impressed. From the first use, my skin felt noticeably smoother and looked more refreshed. It has a nice balance—deep cleansing without leaving my skin feeling overly dry or tight, which is something I usually struggle with when it comes to clay masks.

I’ve also noticed that it helps with unclogging my pores and giving my skin a more even, radiant look. The formula feels effective but still gentle enough to use regularly, which is a big plus for me.

So far, I’m absolutely loving it and can’t wait to see even more results with continued use. Definitely a great addition to my skincare routine!

March 19, 2026
Unprompted review
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Reply from Thespadr

Hi Tacheline! We are so happy to hear that your skin is feeling refreshed and radiant! It’s awesome that you've found a routine that gives you that perfect balance of a deep clean without the dryness. We can't wait for you to see even more great results with continued use!

Rated 4 out of 5 stars

I was happy with the neck and chest…

I was happy with the neck and chest firming cream. I really liked that it was fragrance free. I also liked it rubbed in easy without leaving an over greasy residue.

March 2, 2026
Unprompted review
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Reply from Thespadr

Hi Tara! We are so glad to hear you're happy with the neck and chest firming cream! It’s awesome that you enjoyed the fragrance-free formula and that it absorbed so easily without any greasy feel. There is nothing better than a product that feels as good as it works!

Rated 5 out of 5 stars

Just started applying the serum and eye…

Just started applying the serum and eye cream. I can’t vouch for appearance as it’s still too soon but I can definitively tell you it goes on very well as my skin drinks it up and no adverse reactions just leaving my skin fresh. I’m looking forward to seeing the effects of it in about 1 month’s time and going forward.

March 18, 2026
Unprompted review
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Reply from Thespadr

Hi! It is so great to hear that your skin is "drinking up" the serum and eye cream. We are thrilled that the initial application is leaving you feeling fresh and comfortable with no reactions. We can’t wait to hear how you’re feeling about the results in a month. Patience is key, and we’re excited to go on this journey with you!

Rated 5 out of 5 stars

Love the products!

Love the products even more than I thought I would. The items came quickly. Thank you!

March 18, 2026
Unprompted review
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Reply from Thespadr

Hi Patti! We are so happy to hear that you love the products even more than you expected! It is always a treat when a delivery arrives quickly, and we are thrilled to have exceeded your expectations. Thank you so much for the kind words!

Rated 5 out of 5 stars

Hydrated and glowing

I was very pleased with the eye cream and serum, which effectively hydrated and rejuvenated my skin, leaving it glowing.

March 19, 2026
Unprompted review
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Reply from Thespadr

Hi Sylver! We are so thrilled to hear that you’re loving the results! There is nothing quite like that hydrated, rejuvenated glow, and we’re so happy our eye cream and serum could help you achieve it.

Rated 5 out of 5 stars

Left my hair feeling nice

Left my hair feeling nice. Smells nice also

March 19, 2026
Unprompted review
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Reply from Thespadr

Hi Vicki! We are so glad to hear that you're loving the way your hair feels! There is nothing quite like that freshly washed, soft result, and we're thrilled that the scent is a hit for you, too.

Rated 5 out of 5 stars

Great customer service and fast…

Great customer service and fast shipping. The product is high quality and does exactly what it says it does.

March 18, 2026
Unprompted review
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Reply from Thespadr

Hi Mea! We are so happy to hear that you had such a smooth experience with our customer service and shipping! It is the best feeling to know the product is living up to its promises and delivering that high-quality result you were looking for.

Rated 4 out of 5 stars

I was sent this product to try and I absolutely love it!

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple. A lot of times when I switch to a new product I have breakouts and this never caused any breakouts.

March 17, 2026
Unprompted review
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Reply from Thespadr

Hi Makenzie! We are so thrilled that you gave this a consistent try and fell in love with it. It is the best feeling when a cleanser leaves your skin feeling supple rather than stripped, and we're especially happy to hear it kept your skin clear throughout the transition!

Rated 5 out of 5 stars

I love The spa Dr

I love The spa Dr ! It has my skin feeling softer and tighter ! Bags under my eyes ? Yeah going away day by day ! Best serum I ever used and I am a natural girlie ! 10/10 recommend!

March 16, 2026
Unprompted review
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Reply from Thespadr

Hi Karen! We are so excited to hear that your skin is feeling softer and tighter! It is amazing that the serum is helping those under-eye bags disappear day by day. We love that a "natural girlie" like you is giving us a 10/10 recommendation!

Rated 1 out of 5 stars

Horrible

This was, quite possibly, the worst experience I've ever had with a company website.

I tried the products, meh, and then realized it exacerbated my eczema. It took me 11 times to cancel the subscription and not once did I speak to a "live" person.

March 12, 2026
Unprompted review
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Reply from Thespadr

Hi Deborah, we’re truly sorry to hear about your experience, and we sincerely appreciate you taking the time to share your feedback with us. This is not the experience we want for our customers, and we’d genuinely value the opportunity to make things right. Please feel free to reach out to us anytime at team@thespadr.com, and we’ll do everything we can to assist and support you.

Rated 5 out of 5 stars

Best product

Best product! Leave your hair shiny and healthy. I will totally buy more products from this brand.

March 15, 2026
Unprompted review
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Reply from Thespadr

Hi Giannina! We are so happy to hear that your hair is looking shiny and healthy! There is nothing better than finding a product that really delivers, and we are thrilled to have you as a fan. We can't wait for you to try more from the brand!

Rated 4 out of 5 stars

I have to say after trying the serum…

I have to say after trying the serum and moisturizer which is my favorite now BTW I noticed my skin super moisturized and had a beautiful glow I will definitely continue using these products!

March 1, 2026
Unprompted review
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Reply from Thespadr

Hi Vanessa! We are so happy to hear that the moisturizer has become your new favorite! There is nothing better than that "super moisturized" feeling and a beautiful glow to go with it. We are thrilled that you'll be sticking with us!

Rated 5 out of 5 stars

I like the product

I can definitely feel the moisture barrier in this product and the creepiness definitely improved.

March 12, 2026
Unprompted review
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Reply from Thespadr

Hi Sara! We are so happy to hear that you can feel that moisture barrier working its magic. It is awesome that you're already seeing such a great improvement in the texture of your skin!

Rated 5 out of 5 stars

Obsessed with this oil cleanser!

Obsessed with this oil cleanser! The Clear & Refresh Cleanser melts away makeup like magic while keeping my skin soft, hydrated, and comfortable. No dryness, no stripping — just clean, moisturized skin. It’s especially great for skin that leans on the drier side. The formula feels nourishing and luxurious, and you only need a small amount each time — a little truly goes a long way! - Gaki.Kouture

January 30, 2026
Unprompted review
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Reply from Thespadr

Hi Wagaki! We are absolutely thrilled that you're obsessed with the Clear & Refresh Cleanser! It’s so awesome to hear that it's working its "magic" on your makeup while keeping your skin feeling soft and luxurious. We totally agree that a little goes a long way when the formula is that nourishing!

Rated 4 out of 5 stars

I received my order right away

I received my order right away, hair serum. I haven’t talk to any customer service, so I really don’t know what to say right now.
So far I haven’t seen any result yet, it’s been just a few weeks ago maybe 3 weeks? We will see what happens on the 12 weeks just like they said. So I hope it will work out.

March 11, 2026
Unprompted review
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Reply from Thespadr

Hi, it’s great that your hair serum arrived so quickly! We definitely understand that consistency is key, and since these things take time, we’re excited to hear how your progress looks at that 12-week mark.

Rated 5 out of 5 stars

No issues with the process

March 6, 2026
Unprompted review
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Reply from Thespadr

Hi Morgan! We’re so glad to hear that everything went smoothly for you. There’s nothing better than a totally seamless experience from start to finish!

Rated 5 out of 5 stars

Excellent products 😃

March 11, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Marc! We are so happy to see those emojis! It’s awesome to hear that you’re loving the products, and we really appreciate you taking a second to share the good vibes with us.

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