Thespadr Reviews 

744
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express satisfaction with the products, noting their effectiveness in improving skin texture, hydration, and overall appearance. Many appreciate the clean ingredients, lightweight formulas, and pleasant or subtle scents, highlighting that the products deliver on their promises without causing irritation. The user experience is also frequently praised, with people finding the products easy to incorporate into their daily routines. However, some people were dissatisfied with issues related to subscriptions and orders, including unexpected charges for unrequested products or subscriptions. There are also mentions of difficulties in canceling orders, receiving incomplete shipments, or facing challenges with the return process. Additionally, some customers found the ordering process confusing, leading to accidental purchases of multiple items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with various items like hair... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many expressing satisfaction and happiness... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, frequently reporting being signed up for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple.... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

744 reviews

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Replied to 99% of negative reviews

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3.6

All reviews

(744)

510 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The out come of the serum proves what a…

The out come of the serum proves what a great product it is. Fading dark spots and less wrinkles.

March 9, 2026
Unprompted review
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Reply from Thespadr

Hi Cynthia, it’s wonderful to hear that you’re seeing such clear results with the serum! We’re so glad it’s helping to smooth out those wrinkles and fade dark spots, there’s nothing better than a product that truly delivers.

Rated 5 out of 5 stars

I gave 5 stars due to the ease of…

I gave 5 stars due to the ease of ordering, speed of delivery & the status updates on the delivery. Unfortunately though, I wish to stop any subscriptions there may be, as I will not be purchasing any further products.
Since using the product, I have had & am still having breakouts, which I usually experience when my skin really dries out. So I have stopped using the product, but thank you for the opportunity to try out your product.

February 22, 2026
Unprompted review
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Reply from Thespadr

Hi Emma, we really appreciate the 5-star rating for our service and the honest feedback on your experience. We are sorry to hear that the product wasn't the right match for your skin type, but we truly appreciate you giving it a try.

Rated 1 out of 5 stars

Buyer beware

I ordered this product on Instagram thinking that it was something I would try out and order more of if I wanted. Instead, I was signed up for a subscription, charged a week later for more product and now I have to fight with these people to try to return it because all these product products managed to do was make my face red and irritated and itchy and now I have to pay $10 to try to return more product that I didn’t ask for that I’ve already been charged for again. What a scam.

March 5, 2026
Unprompted review
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Reply from Thespadr

Hi Sheila, we’re truly sorry to hear about your experience and your feedback is very important to us. We’d love the chance to make this right, please reach out anytime at team@thespadr.com, and we’ll do everything we can to help.

Rated 4 out of 5 stars

Can't speed read

Like i said there are things to read but we all can't be speed readers.

October 8, 2025
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Reply from Thespadr

Hi Teresa, we completely understand that everyone has their own pace when it's time to review new information. We appreciate the feedback and hope you're able to take everything in at a speed that feels comfortable for you.

Rated 5 out of 5 stars

Ingredients you can understand and Made in the USA

The company has a good range of products and easy to purchase what you need. I purchased the Age Defying Lift and Tight Serum at a discounted price and received a Youthful Eye Cream as a gift. Thanks for making it so easy to purchase what I need and I already love what it's doing for my skin!

February 21, 2026
Unprompted review
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Reply from Thespadr

Hi Elizabeth, it’s wonderful to hear that you’re already seeing results you love! We’re glad the process was smooth and that you're enjoying both the serum and the eye cream. It’s important to us that our products are easy to use in your daily routine.

Rated 5 out of 5 stars

Worked with me on a purchase I made…

Worked with me on a purchase I made that didn’t work for mr

February 10, 2026
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Reply from Thespadr

Hi Dd, it’s great to hear that our team was able to work with you and find a solution that fits. We always want to make sure you're happy with your experience, even when a specific product isn't the perfect match.

Rated 3 out of 5 stars

I received the Crepe Body Firming Cream…

I received the Crepe Body Firming Cream and I am actually not a huge fan of it. I personally don’t think it absorbs my skin as much as it should or to my liking!

November 5, 2025
Unprompted review
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Reply from Thespadr

Hi Lindsay, thank you for your feedback! We completely understand every skin type is different. We’ve sent you an email with tips and further support to help you get the most from your product.

Rated 4 out of 5 stars

Well I just started using the product…

Well I just started using the product so far it's okay

February 25, 2026
Unprompted review
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Reply from Thespadr

Hi Brenda, it’s good to hear your first impression is positive so far. We look forward to hearing how it works for you as you continue using it!

Rated 2 out of 5 stars

I am not a complainer but I wrote you…

I am not a complainer but I wrote you regarding the way the product was shipped I received a generic response but no mention of my concern I actually received two responses but neither addressed my concernl

March 2, 2026
Unprompted review
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Reply from Thespadr

Hi Vennise, thank you for your feedback. We’re very sorry your concern wasn’t properly addressed in the previous responses. We’ve sent you an email with more details to look into the issue and provide assistance. Making this right for you is our top priority, and we truly appreciate your patience.

Rated 1 out of 5 stars

Customer Service

I placed a substantial order on February 25, 2026. I received a "your order is being processed" auto email shortly after the order was placed. However, I have not heard from this company as to when this order will ship. Customer service matters to me.

March 4, 2026
Unprompted review
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Reply from Thespadr

Hi Shelley, thank you for sharing your feedback. We completely understand how important updates are regarding your order. We’ve sent you an email with the latest status, including your tracking details. We appreciate your patience and are committed to making sure your order reaches you safely and on time.

Rated 2 out of 5 stars

Age defying life and tight serum

Hi, My experience with The Lift and Tight Serum has been disappointing so far. Keeping in mind that I did not expect an overnight improvement in my skin. Also, I really don't know how long it takes to see actual improvement. Certainly longer than the 'influencers" on your ad. Aside from that, I find the product very drying. OK, I give you that perhaps it is supposed to be in order to 'tighten' those lines. But my skin feels uncomfortably tight. In the AM when I prepare for the day, it is quite impossible to cover my skin with concealer or foundation if I am using that product. So: have I not used it long enough for this 'transformation' that was 'promised' or hinted at? in your ads. I have used this product since it arrived on or about Feb 26th up through today March 4th. It is necessary to use a moisturizer on top of your serum in order to effect a smooth, natural finish to my make up.

February 28, 2026
Unprompted review
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Reply from Thespadr

Hi Stephanie, we hear you and really value your feedback. We’ve just sent an email with helpful tips and guidance to get the most out of your products. We’re here to support you every step of the way.

Rated 5 out of 5 stars

Pleased

Nice. To the point advertisement.

March 4, 2026
Unprompted review
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Reply from Thespadr

Hi Harriet, it is good to know that you appreciated the straightforward approach of our advertisement. We're glad it hit the mark for you!

Rated 5 out of 5 stars

I have recently started TheSpaDr …

I have recently started TheSpaDr facial program and am pleasantly pleased so far. The lift and tightening can be felt firming my skin within minutes. I am pleased with everything so far and look forward to seeing a more firmer face soon!

March 2, 2026
Unprompted review
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Reply from Thespadr

Hi Stacey, it’s exciting that you can feel that firming sensation so quickly after starting the program. We’re glad the early results are hitting the mark, and we look forward to hearing how things progress for you!

Rated 5 out of 5 stars

Shipping was quick

Shipping was quick, package included good information about the product and how to use it.

February 19, 2026
Unprompted review
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Reply from Thespadr

Hi, it's great that your order arrived so fast. We're glad the extra tips and info in the box were helpful for getting started!

Rated 3 out of 5 stars

Hyper Potent Dark Circles & Bag Eye Balm

I ordered the Hyper Potent Dark Circles & Bag Eye Balm. I have tried several other products and was hoping this one would help. I have not seen any improvement yet.

February 18, 2026
Unprompted review
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Reply from Thespadr

We appreciate your feedback, Polly! We understand your concern when you're hoping to see improvements, especially after trying several different products. Results can take a little time and may vary from person to person. Our team would love to help you get the best experience with your product. Please feel free to reach out to us at team@thespadr.com.

Rated 1 out of 5 stars

The product peels off under my makeup

The directions say to put the firming lotion on after it sets/dries add moisturizer then apply makeup.
When I applied my foundation the firming lotion started to peel.I had to clean my face and reapply moisturizer, basically start all over, but this time without the firming lotion. Very unsatisfied.

February 24, 2026
Unprompted review
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Reply from Thespadr

Hi Cosette, we truly appreciate your feedback. We’re sorry it didn’t deliver the results you were hoping for and would love to help you get the best results from your product. Please reach out to us at team@thespadr.com so we can assist and provide additional guidance.

Rated 4 out of 5 stars

Love these products

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everything quite financially upset. The very best and most constructive thing you could do is change the containers so that one can tell when the supply is getting low. Something clear or at least easy to open would be incredibly helpful. Those of us who cannot afford subscriptions and are paying full price need to see when the supply is running low.

January 9, 2026
Unprompted review
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Reply from Thespadr

Hi Jane, it's great to hear that you're finding the products so helpful for your routine. We also appreciate your feedback on the packaging; having a more visible way to track how much product is left is a practical suggestion we'll definitely keep in mind for future updates.

Rated 3 out of 5 stars

Just started

Just started. Not really seeing any changes just yet.

February 25, 2026
Unprompted review
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Reply from Thespadr

Hi Donna, thank you for sharing your feedback. Since you’ve just started using the product, it may take a little time to see noticeable results. Everyone’s skin is different, and we’d love to help you get the best possible experience. Please feel free to reach out to us at team@thespadr.com, our team will be more than happy to assist you.

Rated 2 out of 5 stars

The product is extremely slimy

The product is extremely slimy. When it dries it kinda cakes. Not something I would purchase again.

February 18, 2026
Unprompted review
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Reply from Thespadr

Hi KP, thank you for sharing your thoughts. We're really sorry to hear the texture didn't meet your expectations. We'd love the chance to support you further and help make things right. Please feel free to reach out to us at team@thespadr.com, and our team will be happy to assist you.

Rated 1 out of 5 stars

False advertising

The product doesn’t work like it shows in the ad. The ad shows women putting it on their faces and their wrinkles disappear. My wrinkles don’t even look softened. The directions are confusing. The bottle says use morning and night. The paper that came with it says it’s best to use before bedtime. All the women in the ads look like they are all made up to go out. I’m just not happy.

February 25, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

We truly appreciate your feedback, Kathleen. We’re sorry to hear that the product hasn’t met your expectations. Results can take a little time and may vary from person to person. We'd love to support you further so you get the best experience with your product. Please feel free to reach out to us at team@thespadr.com.

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