Thespadr Reviews 

744
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 522 reviews, most reviewers were somewhat happy with their experience overall. Customers generally express satisfaction with the products, noting their effectiveness in improving skin texture, hydration, and overall appearance. Many appreciate the clean ingredients, lightweight formulas, and pleasant or subtle scents, highlighting that the products deliver on their promises without causing irritation. The user experience is also frequently praised, with people finding the products easy to incorporate into their daily routines. However, some people were dissatisfied with issues related to subscriptions and orders, including unexpected charges for unrequested products or subscriptions. There are also mentions of difficulties in canceling orders, receiving incomplete shipments, or facing challenges with the return process. Additionally, some customers found the ordering process confusing, leading to accidental purchases of multiple items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with various items like hair... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with some finding the ordering process easy and... See more

User experience

Reviewers mention positive feedback about user experience, with many expressing satisfaction and happiness... See more

Subscription

Consumers express significant dissatisfaction with subscriptions, frequently reporting being signed up for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple.... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

744 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(744)

510 reviews in the last 12 months

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Rated 1 out of 5 stars

Worst experience ever

Worst experience ever. I’m good faith, I ordered the three bottle special listed on the website. I only received one bottle and when I contacted Customer Service, they told me that I was only entitled to one bottle at the price offered. Even my order confirmation specifically says three bottle offer and when I was asked to review the product, the request to review also stated three bottle offer. I am very, very disappointed in this company and would never do business with them again and I will recommend to my friends to not do business with them.

February 23, 2026
Unprompted review
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Reply from Thespadr

Hi Donna, thank you for sharing your honest feedback. We’re truly sorry for the frustration this caused and have clarified everything in our previous email. Please know that your comments are taken very seriously and will help us improve in the future. If you need any further assistance, our team is always here to help.

Rated 1 out of 5 stars

Wish I had read the reviews of Spa Dr

Wish I had read the reviews of Spa Dr. They are crooks. I ordered 2 products from them. You never sign up for a subscription yet they slap you with one anyway. Then the next month when you receive the subscription item you never wanted, they offer for you to keep the item you never wanted in the first place (as I didn't even like the first one) and get half a refund, or you can send the item back and pay $10 for a restocking fee (such a deal). I'm thankful I used PayPal and was refunded 100 percent--AND I threw Spa Dr's worthless product in the trash.

January 8, 2026
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Reply from Thespadr

Hi Karen, we’re truly sorry for the confusion with the subscription. Please know your subscription has been fully canceled, so there won’t be any future orders or charges. We appreciate your feedback, and we’ll use it to make improvements that truly matter to our customers.

Rated 5 out of 5 stars

Love this eye cream

Love this eye cream. It’s amazing

February 24, 2026
Unprompted review
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Reply from Thespadr

Hi Antonietta, it is great to hear that the eye cream has been such a hit for you. We appreciate you sharing how much you love it!

Rated 2 out of 5 stars

The advertising was misleading

The advertising was misleading. It said 3 bottles $26.99. Even my order review stated 3 bottles 1 order x3. In reality, I am being told it is only 1 bottle. So far the product is a fair moisturizer but not much else.

February 12, 2026
Unprompted review
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Reply from Thespadr

Hi Linda, thank you for sharing your feedback and letting us know about your concern. We’ve sent you an email to clarify everything and provide additional support. Please rest assured we're taking care of this for you and appreciate your patience.

Rated 5 out of 5 stars

I wanted to move my next delivery to a…

I wanted to move my next delivery to a later date so i could finish my prev products first, and the customer representative was very helpful and accommodating. they made the process easy and stress free. I’ve been using the product for several years now and people are always surprised when they learn my real age.And jo one can guess it right hahahahaah

January 9, 2026
Unprompted review
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Reply from Thespadr

Hi NerhiZ, it’s great that our team could make adjusting your delivery schedule so stress-free. There is no better compliment than having people consistently guess your age wrong, especially after several years of using the products!

Rated 1 out of 5 stars

Can’t cancel and double charged

My first order was wrong so I called to cancel. The lady told me to wait until I got an email that said they were sending the next order; it would be in plenty of time to cancel. I received the second order the day I got the email. After much emailing Iwent online and only got an automated response. I was given the choice to mail the product back being refunded a lot less than I paid or keeping it at 40% off. Haven’t gotten any any response. Went to my PayPal account and saw that I have been charged twice! This is terrible!

February 24, 2026
Unprompted review
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Reply from Thespadr

Thank you for sharing your experience, Kay. We’re sorry for the confusion with your orders and the delays in communication. We’ve sent you an email to clarify everything and to confirm that your refund has already been processed and your subscription has been canceled. We appreciate your patience and the opportunity to assist you.

Rated 5 out of 5 stars

Best skincare

Since I tried these skincare products, three months ago, I have switched off all my routine. They feel great, small clean and the results are starting to show. Im 65 and I can see some changes. Highly recommend.

February 19, 2026
Unprompted review
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Reply from Thespadr

Hi Lilly, switching your entire routine is a big step, so it’s rewarding to hear you’re seeing results at 65. We're happy the clean scent and feel have made that transition easy over the last three months.

Rated 4 out of 5 stars

Shipping was excellent

Shipping was excellent. I am working with the serum for thinning hair. I have already seen less hair in my brush. I have high hopes that this is the product that I needed.
Thank you,
Gail Stiak

February 18, 2026
Unprompted review
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Reply from Thespadr

Hi Gail, it is good to hear the shipping was efficient and that you're already seeing less hair in your brush. We hope the serum continues to provide the results you are looking for.

Rated 3 out of 5 stars

I regret that when the order arrived…

I regret that when the order arrived that the seal was broken on one of the products. It may have been a manufacturing issue but would not try to use it. Therefore, requested a return label. It was sent back on the 16th.
Thank you

February 11, 2026
Unprompted review
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Reply from Thespadr

Hi Denise, we really appreciate your feedback and are sorry to hear that one of your products arrived with a broken seal. We’d love the chance to make this right, please reach out anytime at team@thespadr.com, and we’ll be happy to help.

Rated 5 out of 5 stars

My item arrived very fast and was…

My item arrived very fast and was packaged securely. I also received a free gift that I appreciate.

February 12, 2026
Unprompted review
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Reply from Thespadr

Hi Cindy, it’s good to know your order arrived quickly and in perfect condition. We’re glad the gift was a nice surprise for you, too.

Rated 5 out of 5 stars

products that I really love

I have found products that I really love in my daily routine. I love the collagen that I add to my coffee. I can see the difference when I’m not using it. It mixes well and does not change the taste. I also like the the skin salts in the blood orange flavor that I add to water daily. The prices are fair and their customer service is very good.

February 18, 2026
Unprompted review
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Reply from Thespadr

Hi Linda, it is great to hear that these additions to your daily routine are working so well for you. We’re glad the products mix easily into your day and that you’ve had such a positive experience with our customer service and pricing.

Rated 5 out of 5 stars

when i had a problem someone responded…

when i had a problem someone responded very quickly and resolved my issue. that is rare today

February 12, 2026
Unprompted review
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Reply from Thespadr

Hi Rebecca, it is great to hear our team could step in and resolve your issue so quickly. We agree that prompt support makes all the difference, and we're glad we could get everything squared away for you.

Rated 5 out of 5 stars

It arrived immediately!

It arrived immediately!! And while I’ve only used it for three days thus far, it feels fantastic!! I will be using automatic deliveries & continue using faithfully as I feel like it’s already started to work.

February 18, 2026
Unprompted review
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Reply from Thespadr

Hi Leda, it’s great to hear your order arrived so quickly and that you’re already enjoying the texture of the product after just three days. Setting up automatic deliveries is a great way to stay consistent, and we look forward to hearing more as you continue using it.

Rated 4 out of 5 stars

Neck and Chest Firming Cream

I received a bottle of Neck & Chest Firming Cream to try. I like the smell of it as it smells like vanilla cake batter. I'm looking forward to experiencing the long term benefits of this product after twice daily use.

February 16, 2026
Unprompted review
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Reply from Thespadr

Hi Shaynie, it’s great to hear that you're enjoying the vanilla scent. Using it twice daily is the best way to see how it performs over time, and we look forward to hearing your thoughts on the results.

Rated 4 out of 5 stars

Eye Cream

I have been using the eye cream for about two to three weeks and I really love the consistency, as for how it has been working for me, I have yet to see a big change as I need to use it for longer. I recommend it if you are looking for an eye cream that is soft in smell and clean ingredients. - Jessica (Liammlove)

February 7, 2026
Unprompted review
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Reply from Thespadr

Hi Jessica, we appreciate the honest feedback. Skincare often takes a few weeks to show its full effect, so we're glad you're enjoying the consistency and the clean ingredients in the meantime. We look forward to hearing how it works for you with continued use!

Rated 5 out of 5 stars

Love it, ingredients that just work

I’ve had a really great experience with this brand. They make quality products that really work. I was skeptical verse once I started looking at the ingredients I was convinced. I’m now used their under eye cream for the last three weeks and you can really see a difference I’m super impressed and they were checking out. I will definitely be re-order.

January 15, 2026
Unprompted review
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Reply from Thespadr

Hi Janci, it is great to hear that looking into the ingredients helped ease your skepticism. Three weeks is a good window to start seeing those results, and we’re glad the eye cream is living up to your expectations. We look forward to your next order!

Rated 5 out of 5 stars

Skin is glowing!!

Great customer service and amazing products!

February 5, 2026
Unprompted review
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Reply from Thespadr

Hi Lily, it is great to hear you are having such a positive experience with both our products and our team. We're glad to see your skin is glowing!

Rated 5 out of 5 stars

I got the eye cream it was very light…

I got the eye cream it was very light weight and not oily. My eyes have been looking more refreshed.

January 26, 2026
Unprompted review
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Reply from Thespadr

Hi Jaidyn, it’s good to know the formula feels lightweight on your skin. We're glad to hear your eyes are looking more refreshed. Thanks for the feedback!

Rated 5 out of 5 stars

Youthful Eye Cream

The youthful eye cream has been a wonderful addition to my skin care routine! I use it morning and night and love the results I am seeing!!

February 3, 2026
Unprompted review
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Reply from Thespadr

Hi Amy, it’s great to hear that using the eye cream twice a day is fitting into your routine so well. We're glad you are happy with the results you've seen so far!

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