I’m writing this as a warning to others. This company is being reported to the Better Business Bureau for fraudulent activity. The store is completely untraceable. I attempted to purchase the prank mo... See more
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See what reviewers are saying
christmas tree advertising,bushy,snow tipped ,pinecones,LED lights, everything i wanted so brought it $124.99 big w market place,ooh yes🙄😡 received my tree no lights ,,pissed me right off,,, seller... See more
Ordered some kid's toys about 2-3 weeks ago now and felt strange why the payment required international online shop authority when it's an 'AU online store' but still proceeded with transaction. Still... See more
I bought 3 Bluetooth motorcycle helmets, I received cheap Chinese non Australian approved helmets & a week later received cheap Chinese Bluetooth headsets to fit into the helmets. The sizing was wa... See more
Company details
Written by the company
At the splendid store we love every passion and interest on Earth because it is a reference to your UNIQUENESS. And to spread exactly that...is our core vision: No matter where you are, who you are and what you are passionate about we want to be able to provide you with high value products that help you Express Yourself That's why at the splendid store you will find a high value collection for every profession, hobby, sport, passion or anything you might think of So, whatever you're looking for, we plan to have it there for you. And if it's not, then hit us up and let us know. We are and would like to be here for YOU for a lifetime. Whatever you need, it's right here at the splendid store.
Contact info
45 CRONDALL STREET, M14 4UA, MANCHESTER, United Kingdom
- 0 20 7157 9630
- contact@thesplendidstore.com
- thesplendidstore.com
1.2
Bad
93 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Improved performance
After a less than stellar performance, The Splendid Store finally honoured their service commitment and provided a refund without me having to pay more than the value of the goods to return it. Credit where it is due, well done Splendid Store, you have started to redeem yourselves, keep focussing on your customer and you will do well
July 19, 2022
Unprompted review
Scam website
Scam website! The phone number on their AU website is a fake one, never worked. Sent emails but always respond very slowly. You could wait for 3-7days for a reply. I bought a cat bed but it's not as described in their website so I requested refund. In nearly 2 weeks, it says it's approved for refund but I have to post it to UK from Australia and I have to pay the postage. Since the postage costs more than the product I purchased, there is no way I can return it. Now this bed sits there as a waste as my cats don't like the material which is not suitable for winter. How frustrating it is! Don't ever get anything from this website. It was originally posted from China to me but I was told to return to UK. What a scam!
July 17, 2022
Unprompted review
Scam website
Scam website. Please don’t buy. Purchased a baby nest a month ago. Didn’t receive any confirmation email or shipment emails. After emailing the store customer service, they said they will look into it but didn’t get an email back until a week. After second email enquiry, was told that my parcel got lost and they have refunded me but I have still not got my money back. Worst experience.
July 3, 2022
Unprompted review
Do not purchase from them
Do not purchase from them. Ordered a gift for my grandson that came in broken. They first said they would replace it, but then didn't and said that they would send a refund. Two months later not refund and no idea when or how I will get one.
June 22, 2022
Unprompted review
Reply from The Splendid Store
Hi Scott
Thank you for taking the time to leave a review.
Please accept our sincere apology for any inconvenience caused.
From looking at your name we have not seen any correspondence from you, I cannot locate your details so we can resolve any issues you have. Please reach out to us so we can fix this. Please email us at contact@thesplendidstore.com where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Terrible
Terrible
I ordered an item on 03/05/2022. Promptly got an SMS of the order number and a Chinese website for tracking. All in Chinese.
I have tried multiple times to sip and fall them. The email reply says the email address does not exist.
Their ABN does not exist. This company should not be operating in Australia.
Haven't got anything after a month and asked for a refund, finally got it today!
Do NOT buy from them!!
The item I purchased was a Kids GPS Smart Watch. Dodgy company. Avoid all costs.
June 7, 2022
Unprompted review
Reply from The Splendid Store
Hi Ran
Thank you for taking the time to leave a review.
please accept our sincere apology for the delay that this has caused.
I have looked into this for you and it appears that your item has been delivered.
We understand that there was a delay.
However, you may be aware that due to Covid-19 delays in nationwide and global deliveries and the postal system, this has affected the delivery timescale.
We pride ourselves in offering excellent delivery service to our customers and I apologise that on this occasion, you feel that you did not receive the service you expected
We currently have fulfilment centres in US, UK, Australia and China so depending on the placement of stock. Your order will be dispatched from the most relevant fulfilment centre at that time to ensure consistency in delivery times.
Please can you reach out to us so we can fix any issues you have we want to process a partial refund for the delay and for any inconvenience caused? Please contact us at contact@thesplendidstore.com where a dedicated team will assist you further,
please quote your order number too
Regards Mark
The Splendid Store Online reviews
Ok not a good store
Ok not a good store. I have ordered green boots on the 9th of May. Have proof I paid for them and have not had a reciept or contact since😵
May 30, 2022
Unprompted review
Reply from The Splendid Store
HI Jodie
Please accept our sincere apology for the inconvenience caused
We pride ourselves on offering excellent delivery service to our customers and We apologise that on this occasion, you did not receive the service you expected.
According to the tracking it looks like it is still in transit and it's on the way to you
Please let us fix this!
Due to the time it has already taken,
Please allow me the time, to escalate this with the courier.
Also please keep in mind that the lingering impacts of COVID on the supply chain continues to cause longer than usual delays.
Please can you reach out to us so we process a partial refund for the delay? Please contact us at contact@thesplendidstore.com where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Purchased an item beleiving I was…
BAD EXPERIENCE TURNED OUT OK IN THE END
Purchased an item beleiving I was dealing with an Adelaide on line seller BUT I then found out after I ordered that it was acvtually Chinese, The hearing aids were rubbish, Even the low setting was so high that I could not use them. And the delivery was Slow it probably took around 2 weeks to get out of China. My advice is avoid the company However after sending a very strongly worded letter letting them know that I was going to report them to Consumer affairs they made a full refund.,and they did not ask for the item to be returned.
May 13, 2022
Unprompted review
Reply from The Splendid Store
Hi Andrew
Thank you for taking the time to leave a review.
please accept our sincere apology for the inconvenienced caused.
We can see that we have processed a full refund without a return as we want to keep our customers happy I can also see that we have also provided a bonus 30% discount code, especially for you
We pride ourselves in offering excellent delivery service to our customers and I apologise that on this occasion, you feel that you did not receive the service you expected
We currently have fulfilment centres in US, UK, Australia and China so depending on the placement of stock. Your order will be dispatched from the most relevant fulfilment centre at that time to ensure consistency in delivery times.
Please can you reach out to us so we can fix any issues? Please contact us at contact@thesplendidstore.com or public.relation@thesplendidstore.com where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Ordered one bluetooth speaker but no…
Ordered one bluetooth speaker but no email confirmation or tracking number. I tried to ring the number they given but they line is not going. I checked the ABN number look up
online showing different company name. It is a scam site stay away from this.
May 5, 2022
Unprompted review
Reply from The Splendid Store
Hi Bijoy
Thank you for taking the time to leave a review.
Please accept our sincere apology for any inconvenience caused
I have looked into this for you and it appears that your item has been delivered,
Please can you reach out to us so we can fix any issues you have we want to process a partial refund for the delay and for any inconvenience caused?
Please contact us at contact@thesplendidstore.com or public.relation@thesplendidstore.com where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Disappointed customer
I made a order 20/3/2022 and it still has not been delivered.
Have tried to email, ring to no luck getting hold off anyone. Very disappointing 😞
May 1, 2022
Unprompted review
Reply from The Splendid Store
Hi Davey
Please accept our apology for the delay as there seems to be a validation issue with your order. We can see that you did actually confirm the order with us, but it appears there was a complication with the despatch.
Please can you reach out to us so we can fix any issues you have so we can double check and confirm your order with us?
Please contact us at contact@thesplendidstore.com or public.relation@thesplendidstore.com where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Terrible business
Terrible business - Avoid at all costs, Australian customer, bought from the Australian site. 7-10 day shipping quoted, item took 5 weeks and was drop shipped from China. Customer service refused to accept a return to Australia, only to the UK - $40 freight for a $40 item to be returned. Listed email address does not work, phone number does not answer. Read the terms and conditions - offer no warranty or guarantee on product quality, this is a terrible company, buy from someone reputable who actually likes having customers and providing a service.
April 28, 2022
Unprompted review
Reply from The Splendid Store
Hi RDS
Thank you for taking the time to leave a review.
Please accept our sincere apology for any inconvenience caused.
From looking at your name I cannot locate your order with us. We want resolve any issues you have.
We pride ourselves in offering excellent delivery service to our customers and I apologise that on this occasion, you feel that you have not received the service you expect
We currently have fulfilment centres in US, UK, Australia and China so depending on placement of stock. Your order will be dispatched from the most relevant fulfilment centre at that time to ensure consistency in delivery times.
Also please keep in mind that the lingering impacts of COVID on the supply chain continues to cause longer than usual delays
Please reach out to us so we can fix this. Please email us at contact@thesplendidstore.com or public.relation@thesplendidstore.com where a dedicated team will assist you further, please can you quote your order number in the Subject line
Kind Regards
Mark
The Splendid Store Online reviews
Never received and can't contact support
purchased an item on 6 April 2022, never received it and can't get through to their customer service. Support returns a 'false' error!
Would have liked to pay with paypal but they don't offer this option only card payment, coincidence?
April 26, 2022
Unprompted review
Reply from The Splendid Store
Hi Donnah
Thank you for taking the time to leave a review.
Please accept our sincere apology for any inconvenience caused
I have looked into this for you and it appears that your item has been delivered,
Please can you reach out to us so we can fix any issues you have
Please contact us at contact@thesplendidstore.com or public.relation@thesplendidstore.com where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Not Happy Be Careful
At this stage I believe I have been scammed as the order I placed nearly a month ago has not arrived and the phone contact number is no good. Be very careful dealing with this company. If they bother to read this I hope they prove me wrong.
April 26, 2022
Unprompted review
Reply from The Splendid Store
HI Ronald
Thank you for taking the time to leave a review.
Please accept our sincere apology for any inconvenience caused.
From looking at your name we have not seen any correspondence from you, We want resolve any issues you have. Please reach out to us so we can fix this. Please email us at contact@thesplendidstore.com or public.relation@thesplendidstore.com where a dedicated team will assist you further, please can you quote your order number in the Subject line
Kind Regards
Mark
The Splendid Store Online reviews
Dodgy company
Dodgy company, sent half a product doesn't work because half of did not arrive. Don't answer emails, they effectively robed me. Never buy from them!
April 3, 2022
Unprompted review
Reply from The Splendid Store
Hi Lara
Thank you for taking the time to leave a review.
Please accept our sincere apology for any inconvenience caused.
From looking at your name we have not seen any correspondence from you, so we can resolve any issues you have. Please reach out to us so we can fix this. Please email us at contact@thesplendidstore.com or public.relation@thesplendidstore.com where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Avoid -- total scam!!
Spent >$150 and have not received anything. Have been able to contact Splendid Store (shockingly ironic name!) via (1) email (emails bounce back), (2) online Contact Us form (get an error message) or (3) by phone (says number is busy....always). Avoid, unless you want to throw away your money!
March 28, 2022
Unprompted review
Reply from The Splendid Store
Hi Josh
Thank you for taking the time to leave a review.
I am really sorry to hear that you have not yet received the delivery of your recent order.
from looking at your order it appears that you have received your funds back into your bank account.
We would like to fix this
Even though you didn’t receive the order and you have your funds back into your account, we would love to give you a Triple discount code where you can purchase anything for the cost price of the product, if you would email us at public.relation@thesplendidstore.com, where a dedicated team will assist you further
Regards
Mark
The Splendid Store Online Reviews
I ordered a product 36 days ago and I…
I ordered a product 36 days ago and I am still waiting for it to be delivered and they can’t even answer my emails to explain why it is taking so long.
March 2, 2022
Unprompted review
Reply from The Splendid Store
Hi Barry
Thank you for taking the time to leave a review.
Please accept our sincere apology for any inconvenience caused.
From looking at your name we have not seen any correspondence from you. Unfortunatlly I cannot locate your details so we can resolve any issues you have. Please reach out to us so we can fix this. Please email us at contact@thesplendidstore.com or where a dedicated team will assist you further, please quote your order number too
Regards
Mark
The Splendid Store Online reviews
Very poor service and communication
Very poor service and communication. Ordered a GPS collar for our cat as we were moving. Ordered 3 weeks before we were moving and both date given at time of purchase and after paying priority postage of $50 said it would be delivered in 3-5 days. Over 2 weeks and nothing. Sent many messages, and no reply. When I check it’s progress the tracking says it’s in China. Now I am moving and have no way of receiving my purchase and they will not contact me. Be very careful
February 7, 2022
Unprompted review
Custom service disgusting
Custom service disgusting, tried 8 times to contact kept being hung up on, received ordered item, it was a cheap $2.00 item from china, nothing like what I ordered. Would NOT recommend any purchase from this company.
January 5, 2022
Unprompted review
Reply from The Splendid Store
Hi We are very sorry to hear about your feedback. Please let us fix this! Due to the time it has already taken, Please allow me the time, to escalate this. unfortunately I can not locate your details, please can you email us at admin@thesplendidstore.com, this email will be high priority, so we can fix your issue We hope to hear from you soon
They don't even deserve a star
They don't even deserve a star! They robbed me
January 3, 2022
Unprompted review
Reply from The Splendid Store
Hi
We are very sorry to hear about your feedback.
Please let us fix this!
Due to the time it has already taken,
Please allow me the time, to escalate this.
unfortuenlay I can not locate your details, please can you email us at admin@thesplendidstore.com, this email will be high priority, so we can fix your issue
We hope to hear from you soon
Don't waste your time or money
Don't waste your time or money. Terrible customer service. Tried to cancel order but it had shipped (fair). Waited until it arrived, then immediately submitted a request to return. I had to follow up with them 2 times to get the "authorization" to return for refund. NO label to return. The shipping label says it shipped from IL, USA, however I had to return to UK. It would have cost $85 to return for a product that cost me $150. Don't bother with this website....you can find the items elsewhere that has better customer service and policies. Would give ZERO stars if I could! UPDATE: On Feb 12th I received an email from the company that said my "refund" had been sent (3-5 business days). It is March 1st and I have NOT received the refund. Don't walk...RUN away from this company. As of now, I don't have a refund or the product. TERRIBLE!
December 29, 2021
Unprompted review
Reply from The Splendid Store
Hi We are very sorry to hear about your feedback. Please let us fix this! Due to the time it has already taken, Please allow me the time, to escalate this. unfortunately I can not locate your details, please can you email us at admin@thesplendidstore.com, this email will be high priority, so we can fix your issue We hope to hear from you soon
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