Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used this company a few times now and they’ve been great. Fast shipping. Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening an... See more
Company replied
Sports Edit (sofia) customer services were amazing… Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were deli... See more
Company replied
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂 Would recomm... See more
Company replied
Company details
Written by the company
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Contact info
London, United Kingdom
- support@thesportsedit.com
- thesportsedit.com
4.0
Great
928 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needs to supply a contact number for customers to call
Thank you for my refund
Another update - no refund received and impossible to speak to anyone.
Further update.
Even though they said they have been in contact - they haven’t. No one has informed me that my parcel was lost in transit and that they were going to refund me. I wish online sales companies would simply pick up a phone to make contact with clients. It would make such a difference to their customer service.
UPDATE - still no response. Checked my spam folder. What email address do you have ?
Will someone please respond to my emails regarding delivery. Been waiting 3 days for a reply to my message - no items delivered and no response to find out where they are.
November 28, 2025
Unprompted review
Reply from The Sports Edit
Dear Sue, we are very sorry to hear this. After taking some time to review your communication with our team, I can see that we have been in touch already to confirm that your parcel was unfortunately lost in transit. Your order has already been fully refunded along with communication from us, and an apology, but sadly our emails may be going to your spam folder.
We hope you can understand that we have done everything possible to help, and we're so sorry for any misunderstanding there.
Always here to help,
The Sports Edit Team
New Customer Experience
Just made my first purchase from The Sports Edit great Black Friday bargain ,thank you .
I had a question about my order, and I was pleasantly surprised to get a quick reply from ,Jasmine who was very helpful and gave me the information I had asked for
Answered my question and said to get back in contact should I need to
Always a bit of a worry with online orders that sound very good
Will definitely use this company again
November 27, 2025
Unprompted review
Reply from The Sports Edit
Hi Beverley, we are so pleased to hear you have had a great experience speaking with our team! Thank you for taking the time to leave us such a kind and positive review, it really means a lot to us.
Always here to help,
The Sports Edit Team
Thank you Sofia!
Would give Sports Edit and their lovely representative Sofia 5 stars, but unfortunately my order didn't arrive though this was Evri's fault rather than The Sports Edit.
Evri were a shambles but Sofia was great and quickly arranged a replacement to be sent. She is a credit to the company - please pass on my thanks to her.
November 24, 2025
Unprompted review
Reply from The Sports Edit
Hi Jennifer, thank you so much for your lovely review! We’re very sorry to hear about the delivery issues you experienced, but we’re delighted that Sofia was able to get everything resolved quickly for you.
Always here to help,
The Sports Edit Team
Sofia at customer services was…
Sofia at customer services was fantastic
I wanted to return a pair of trainers and replace them with a larger size
She guided me thro and sorted it quickly and efficiently
Processing the original order also worked easily
Will use the sports edit again
Thankyou sofia
November 20, 2025
Unprompted review
Reply from The Sports Edit
Hey Angela, we are so glad to hear you had a great experience speaking with Sofia! Thank you for taking the time to leave us a positive review.
Always here to help,
The Sports Edit Team
Great service and support.
The product was good and the goods were despatched efficiently. Some problems over delivery with Evri but the support from Spots Edit was really good and the result was the parcel arrived a few days later. Great communication throughout.
November 17, 2025
Unprompted review
Reply from The Sports Edit
Hi Jennifer! Firstly, we are very sorry again about the issues you had surrounding your delivery, thank you so much for your feedback. Despite this, I am really pleased that we could change your experience into a positive one by getting everything resolved quickly :).
Always here to help,
The Sports Edit Team
Excellent customer service
Customer services for most companies are a nightmare to chase but the sports edit is always quick to respond and deal with any problem. Excellent :)
November 10, 2025
Unprompted review
Reply from The Sports Edit
Hi LB, we are so glad to hear you have had a great experience, thank you for taking the time to leave a review!
Always here to help,
The Sports Edit Team
Amazing customer service
Amazing customer service very helpful and so quick to respond and help me.
Sofia was brilliant thank you again 😊
November 6, 2025
Unprompted review
Reply from The Sports Edit
Dear Nicola, We’re delighted to hear you had such a positive experience when speaking with Sofia, thank you for leaving us a kind review.
Aways here to help,
The Sports Edit Team
Reply from The Sports Edit
Hi Ellie, we are so sorry to hear this! Please could you reach out to our customer care team via our Help Center - we will be there for you to have this resolved right away.
Always here to help,
The Sports Edit Team
Good prices
Good prices, fast delivery and points, which makes me want to buy again
October 21, 2025
Unprompted review
Reply from The Sports Edit
Hey Susan, thank you for your amazing review! We’re so pleased you’re happy with our service.
Always here to help,
The Sports Edit Team
Great customer service
Quality of products is good, delivery is prompt and if you need to return anything it is free and you get am immediate refund. Excellent customer service!
October 23, 2025
Unprompted review
Reply from The Sports Edit
Hey Lin, We truly appreciate your positive feedback, thanks for being such a valued customer.
Always here to help,
The Sports Edit Team
Love these trainers
Perfect fit, great value and arrived really quickly too.
October 2, 2025
Unprompted review
Reply from The Sports Edit
Hey Laura, we are so glad to hear you have had a great experience, thank you for taking the time to leave a positive review!
Always here to help,
The Sports Edit Team
I thought the delivery time was well executed, but…
I thought the delivery time was excellent as it arrived at the agreed upon time. However, when I opened my package I had found it was in the wrong colour. I checked my order to see if id placed it on accident but it also remained the same as what i first thought. I wasn’t massively disappointed as I did also enjoy this colour of the dress. Although for the price I paid and the fact that my welcome discount code did not work on my first order, meant the bad out weighed the good. It may have just been my experience, so I’m sorry if the review is slightly harsh, but it’s only so you guys can improve further.
October 20, 2025
Unprompted review
Reply from The Sports Edit
Hey Darcy, we’re so very sorry this happened and completely understand your frustration. This absolutely should not have occurred, and we’d love the chance to make it right for you. If you could please reach out to our Customer Care team via our Help Centre on our website, we’ll do everything we can to resolve this and ensure you’re happy with your purchase. Thank you for sharing your feedback.
Always here to help,
The Sports Edit Team
always easy shopping with The Sports…
always easy shopping with The Sports Edit. and fab products!
October 14, 2025
Unprompted review
Reply from The Sports Edit
Hi Victoria, thank you so much for your 5-star review, we’re thrilled to hear you’re happy with your experience.
Always here to help,
The Sports Edit Team
Always amazing
I have been shopping for years with The Sports Edit and again they have been amazing especially as I sadly had to return one item x
Thank you always 💜💜
October 20, 2025
Unprompted review
Reply from The Sports Edit
Hey Elaine, We’re so grateful for your kind review and continued support over the years, thank you for being such a valued customer.
Always here to help,
The Sports Edit Team
Reply from The Sports Edit
Hey Pam, It’s wonderful to hear you’re happy, thank you for leaving us such a lovely review.
Always here to help,
The Sports Edit Team
Easy to purchase delivery was on time
October 1, 2025
Unprompted review
Reply from The Sports Edit
We are so pleased to hear you had a great experience shopping with us, thank you for taking the time to leave a positive review :).
Always here to help.
The Sports Edit Team
Reply from The Sports Edit
Hey Yeneviet, We’re so grateful for your kind review and continued support, thank you.
Always here to help,
The Sports Edit Team
Good service
Good service. Packages arrived safely and returns went well. Refunded quickly and the Varley item arrived bought was the cheapest online anywhere.
October 18, 2025
Unprompted review
Reply from The Sports Edit
Hey Karen, Thank you so much for your 5-star review, we’re thrilled to hear you’re happy with your experience with us.
Always here to help,
The Sports Edit Team
Reply from The Sports Edit
Hi Prisha, We’re delighted you had such a positive experience when shopping with us, thank you for sharing your feedback.
Always here to help,
The Sports Edit Team
Delivery with evri
Company is great , but I had to get in touch with them after 2weeks, as the order had not arrived. They promptly sorted it. But used evri again,so not delivered very fast.
November 4, 2025
Unprompted review
Reply from The Sports Edit
Hi Elizabeth, thank you ever so much for your review, we’re really sorry to hear you experienced an issue with your delivery. Your feedback has been taken on board, and our team are working hard behind the scenes to expand our shipping options asap.
Despite this, we are so pleased to hear that our team were able to help resolve your query quickly.
We’re always here to help,
The Sports Edit Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.