The Steel Gallery Reviews 

199
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being extremely helpful, offering clear advice, and guiding them smoothly through the custom ordering process. Consumers frequently highlight the top-tier quality of the bespoke metal gates, decorative panels, and wall art that beautifully transform outdoor spaces. Buyers also appreciate the careful packaging and the ease of installing these items at home. However, some reviewers were not happy with the delivery service, noting courier delays, lost packages, or inefficient logistics. Despite these occasional shipping hiccups and long waiting times, people remain thoroughly delighted with the stunning final products and overall service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing delight with their purchases and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the superb and well-crafted metal... See more

Order

People report positive experiences with order, highlighting an easy website process and helpful staff... See more

Delivery service

Clients share ambiguous opinions on delivery service, highlighting a mix of timely and problematic... See more

Service

Reviewers mention positive feedback about service, expressing delight and stating they would gladly do... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install.... See more

Rated 5 out of 5 stars

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly reco... See more

Rated 5 out of 5 stars

I purchased two lovely aluminium gates, one of which was a non-standard arrangement with regard to the post fixings. Steel gallery staff were very helpful in making sure that the gates were exactly... See more

Rated 5 out of 5 stars

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return. The ordering process was easy and the delivery spe... See more


4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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4.6

All reviews

(199)

30 reviews in the last 12 months

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Rated 2 out of 5 stars

Disappointed

Helpful team, can't fault them. Not so happy at the quality of the gate. Looked just like the pictures. Beautiful. However thin steel sheet, and small frame, combine to make it a very wobbly and bendy gate.
A bit more spent on the strength and it would have been perfect.

April 16, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

Amazing experience from start to finish. Quick quote when bespoke sizes were sent. Technical drawings sent and revised quickly. Even when I was being impatient and chased up shipping, I received a lovely, polite and helpful reply. And it even arrived on Good Friday when I was expecting it later, which was perfect timing to get it installed by a family member. Best thing is it looks great. Would highly recommend.

April 2, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with our bespoke gate

I'm delighted with our bespoke passageway gate. Very reasonable charge to develop a special design and took care to finalise and verify design details. Manufactured accurately to drawing so my installation went very smoothly. Very satisfied.

March 23, 2024
Unprompted review
Rated 2 out of 5 stars

Garden gate provides no security at all - purely decorative

It should be made clear on the website that the gates are purely decorative and do not provide any security. I thought I asked about this on the phone but clearly I misunderstood. I love the gate design and finish but it's supplied with a really flimsy lock only suitable for an inside door - the screws are showing so anyone can come along and just unscrew it from the outside or kick it in.
The customer service is generally very helpful and if you just want a decorative product I would recommend them.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Mike, Aleisha and the delivery guy who loves Wales! Item was great, a bespoke corten steel planter, can't fault any aspect of the service from ordering, updates, design, price and delivery - highly recommend.

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Misleading colour and flimsy garden gate

Bought a garden gate but the actual colour was totally different shade to the website, made a complain but this company blamed us not checking the colour code, the colour code is not shown in the product description but in FAQs section. Am I supposed to read every single sections in the website? The material is very thin, doesn’t look good quality. The colour shade is totally misleading, see pictures on Google review. They wanted to charge the return and stocking fee for over £40 even it was their fault, and they would not back down after a few emails exchanged l, insisting the company policy, we eventually got the full refund via our credit card company. This company doesn’t want to take responsibility for their own fault and doesn’t listen to customers feedback. The honest way is to photoshop your products to be a closer colour as possible on the website, not trying to mislead and blame your customers to cover your own fault.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, kept up to date with delivery and weathering of screens which is a process to create the golden orange rust look. The screens look amazing!

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fab screens

Corten steel panels look great - we got four representing a big outlay but well worth it as they look great. Incorporated into back garden panel fence. Slight wrinkle with courier company but Aleisha was on the case and sorted it all out satisfactorily. Very happy.

May 31, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

This is an amazing company. The product is top quality and I have never received anything so well packaged!

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fence panels

I purchased 3 panels for a front wall they arrived on schedule but 2 were slightly bent in transit these have been reworked and arrived back within a week Excellent service good communication will use again.

October 12, 2023
Unprompted review
Rated 5 out of 5 stars

The Steel Gallery

The Steel Gallery

Mike at The Steel Gallery was informative, knowledgeable and gave great advice. We are just finishing a major refurbishment on our property and were looking for something special to finish off the newly rendered walls. The Steel Corten Screens look amazing and The Steel Corten Gates provide a stylish but secure entryway. There is an extensive choice of designs and sizes, meaning you can use the screens in various points around your property.
Everything was delivered on time, well packaged with all fixings needed to install.

October 26, 2023
Unprompted review
Rated 5 out of 5 stars

We had a bespoke panel made as a…

We had a bespoke panel made as a security grille for our village hall bar. The team were very helpful and our screen arrived exactly as requested.
Very impressive service.

September 12, 2023
Unprompted review
Rated 5 out of 5 stars

Not only are the products perfect but…

Not only are the products perfect but the customer experience was one of the best I’ve had. Constant updates and even when one planter got damaged in transit the exceptional service for a replacement wax excellent.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely lovely powder-coated steel…

Absolutely lovely powder-coated steel panels, grey with a tree pattern cut out, exactly as seen on their website. Not too difficult to fit to the matching posts. They look fantastic in my garden and I'm looking forward to growing a climber through the panels. A really modern twist on trellis. Sellers were helpful, responding patiently to all my enquiries and goods arrived within promised timescale. I prefer to shop with Paypal protection, so bought through Etsy.

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Such a helpful company

Such a helpful company, with the sense that they personally care about every part of the project.
The components of our order are of excellent quality and were really well packed so that everything arrived in excellent condition. We were pleasantly surprised by the low cost of delivery.
Communication between us and the company has been very good with fast, helpful responses from them.

September 15, 2023
Unprompted review
Rated 5 out of 5 stars

The goods were as I had chosen

The goods were as I had chosen. the goods were delivered quickly & well packaged. Delighted with the paint finish and design. The assembly with the metal screens was a piece of cake. Drilled rawplugged fitted spacers then screwed the securing bolt onto the screen. they look very smart. Well pleased.

September 8, 2023
Unprompted review

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