The Steel Gallery Reviews 

199
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being extremely helpful, offering clear advice, and guiding them smoothly through the custom ordering process. Consumers frequently highlight the top-tier quality of the bespoke metal gates, decorative panels, and wall art that beautifully transform outdoor spaces. Buyers also appreciate the careful packaging and the ease of installing these items at home. However, some reviewers were not happy with the delivery service, noting courier delays, lost packages, or inefficient logistics. Despite these occasional shipping hiccups and long waiting times, people remain thoroughly delighted with the stunning final products and overall service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing delight with their purchases and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the superb and well-crafted metal... See more

Order

People report positive experiences with order, highlighting an easy website process and helpful staff... See more

Delivery service

Clients share ambiguous opinions on delivery service, highlighting a mix of timely and problematic... See more

Service

Reviewers mention positive feedback about service, expressing delight and stating they would gladly do... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install.... See more

Rated 5 out of 5 stars

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly reco... See more

Rated 5 out of 5 stars

I purchased two lovely aluminium gates, one of which was a non-standard arrangement with regard to the post fixings. Steel gallery staff were very helpful in making sure that the gates were exactly... See more

Rated 5 out of 5 stars

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return. The ordering process was easy and the delivery spe... See more


4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(199)

30 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The gate and panels look great

The gate and panels look great, very engineered. The process is pretty straight forward. We had a custom size made, using the honeycomb pattern. It casts great shadows and has enabled use to turn a drab area into a very nice courtyard between the house and garage.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

A simple gate

I ordered a simple gate for my garden and it was designed, built, and delivered to my requirements. The Customer Service was very good indeed. The quality of the product was excellent. All dimensions were correct and the fitting instructions were simple to follow. I would not look elsewhere for a new gate or screen.

August 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service very helpful…

Great customer service very helpful ,ordered a gate had to be made to measure fits perfectly looks great replaces old wrought iron gate ,we are delighted it's well made would highly recommend this company would buy from them again, thank you steel gallery for your help

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fab service and great product, really pleased

Ordered 6 custom laser-cut corten steel screens and posts as screening around a garden deck. I was after something quite exacting and detailed of my own design and I initially struggled to find a trustworthy supplier.

I could tell from the start that The Steel Gallery were a safe pair of hands - the engagement throughout was excellent, from their detailed work on technical drawings to their post-delivery advice. They even talked me down from a more expensive thicker steel option which was not necessary, they were right.

End result is lovely, I get so many positive comments from guests.

April 6, 2024
Unprompted review
Rated 5 out of 5 stars

Wifes birthday gift which was really for me

I bought a gift for my wife for her birthday from these guys. More than ever i especially worry about buying from dodgy websites who produce shoddy products or provide a poor service. I was more than impressed with the team at The Steel Gallery especially when my item arrived. The price, packaging and product were all exceptional. I have now hung it in pride of place in the garden. It was that last piece of the jigsaw which completes the vista in the garden. Nice one team

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and great designs

My expectations were met from the point of ordering through to delivery. I was looking for something that would lock but would not obscure my view to my front door and it is perfect! I'm really pleased with the look of it and get a lot of lovely comments about it.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful screen &planter

I ordered a planter with screen which is really lovely. It was easy to assemble. I am 65 and managed to put the large planter together without help. The only tool you need is a screwdriver. Very good quality product.

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Great

Really pleased with the products from steel gallery .
The products inhances are garden

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Transformed the garden - THANK YOU!

Hi! The 2 panels from The Steel Gallery (TSG) have transformed a section of our garden. Who knew that carefully-chosen corten steel screens could make such a difference?! I'd not bought anything like this before, so I phoned TSG for advice which was very helpful to choose the correct items. The screens look lovely and really "set off" the planting which is now growing around them. I was so pleased, I bought a chiminea from TSG Gallery for someone else. Many thanks - great product matched by your customer service.

June 23, 2024
Unprompted review
Rated 5 out of 5 stars

Steel Gallery bespoke service

We used the Steel Gallery bespoke service which was simple and very efficient and when the screens were delivered we were delighted. Really good quality with a lovely finish.

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, great product

Really happy with the service and quality of the product. When it arrived the handle of the gate was damaged. Replacement handle sent FOC the following day. Would recommend The Steel Gallery to any other prospective customers. (Julian W, Minster - On Sea, Kent).

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier!

Perfect fit for our replacement arch and honeysuckle support.
We were kept fully informed of the production and weathering of the corten steel screen.
It arrived well wrapped, and in perfect condition.
It looks really impressive and provides excellent support to the structure of the arch

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful corten screen

Very clear ordering process and information
Delivered in good time and very sturdily packaged
Beautiful Corten screen now in place in my garden replacing a very tired (& boring) old wooden trellis - looks gorgeous with clematis growing up it.
Thank you The Steel Gallery

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

By request, a garden screen to fit our space

A wide choice of screen designs including a whole row of superb 'botanicals'. A clear and detailed presentation for ordering, including rapid personalized human response to enquiries and requests. Extremely precise and comprehensible technical guide to specifications, including doubly safeguarded adaptation (in our case, a non-standard sizing). Clear scheduling and delivery, quality checked machine tooling of excellent metal and paintwork set to last for good. Result: in our case a transformed concrete backyard featuring sympathetic swirls of lush vegetation. Joy.

May 21, 2024
Unprompted review
Rated 4 out of 5 stars

A great experience

Aleisha made the whole experience easy and stress free. She helped me to decide on a bespoke project and answered all my questions. My bespoke screen between two rooms looks great and when I had a problem with postage then the problem was quickly resolved. The design team were also very responsive and I particularly liked getting a sample in the colour I thought I wanted before placing my order. Thank you!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful custom corten steel picture for my garden

I got a beautiful custom corten steel picture from a hand drawn design which was both more affordable and more effective than I could have imagined. The Steel Gallery was very professional, from my initial tentative enquiry, through confirmation of the final design, order and delivery. Highly recommended.

May 1, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look