The Steel Gallery Reviews 

199
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers often praise the staff for being extremely helpful, offering clear advice, and guiding them smoothly through the custom ordering process. Consumers frequently highlight the top-tier quality of the bespoke metal gates, decorative panels, and wall art that beautifully transform outdoor spaces. Buyers also appreciate the careful packaging and the ease of installing these items at home. However, some reviewers were not happy with the delivery service, noting courier delays, lost packages, or inefficient logistics. Despite these occasional shipping hiccups and long waiting times, people remain thoroughly delighted with the stunning final products and overall service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often expressing delight with their purchases and... See more

Quality

Consumers find quality to be positive, consistently expressing delight with the superb and well-crafted metal... See more

Order

People report positive experiences with order, highlighting an easy website process and helpful staff... See more

Delivery service

Clients share ambiguous opinions on delivery service, highlighting a mix of timely and problematic... See more

Service

Reviewers mention positive feedback about service, expressing delight and stating they would gladly do... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff at The Steel Gallery were extremely helpful throughout the ordering process for our gate and side panel. Both items arrived within the promised timeframe and were straightforward to install.... See more

Rated 5 out of 5 stars

Aluminium garden gate (Setosa Leaf Design) custom made and delivered. Great service. Many thanks to Mike for his help and support. Over the moon with the results. Beautiful gate. Would thoroughly reco... See more

Rated 5 out of 5 stars

I purchased two lovely aluminium gates, one of which was a non-standard arrangement with regard to the post fixings. Steel gallery staff were very helpful in making sure that the gates were exactly... See more

Rated 5 out of 5 stars

We are renovating a 200 year old house and chose the tree of life gate in a vibrant green. It looks amazing and has brightened a dark side return. The ordering process was easy and the delivery spe... See more


4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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No recent history of asking for reviews

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4.6

All reviews

(199)

30 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent ! 5 stars all the way !

Mike and his team are superb ! , Communication was top notch from start to finish , delivery etc was great ....

Product WOW ! easy to work with and now installed looks superb and my client was delighted with finished item.

March 18, 2023
Unprompted review
Rated 5 out of 5 stars

The team at Steel Gallery have been…

The team at Steel Gallery have been fantastic, from start to finish. They have designed me some bespoke panelling for my aesthetics training school and well, what can I say, OVER the moon! The service has been great since day one. I cannot wait to order more bespoke products. Well done and keep up the great work.

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Make no mistake, you get quality when you pay for it.

The garden screens are beautifully made in aluminium.

Postage - £8 for two large aluminium 1.8 x .9m across the country - a true bargain

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

Five star service

After being let down by another company (Screen with Envy) I ordered from The Steel Gallery and decided to go for aluminium rather than composite fencing as originally ordered with SWE.
I’m so pleased with them. Yes they were more expensive but worth it I think!
They were delivered in the timeframe given and although there was a slight hiccup, it was rectified straight away. As a gesture of goodwill and for any inconvenience they sent me a lovely free piece of wall art
I would definitely recommend them

October 27, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Company

This company is an absolutely breath of fresh air.
I spent six months arguing with another company about my right to cancel similar bespoke screens for my decking I had ordered but not approved ( some other reviewers may not be comfortable in mentioning them but I have no issues in stating they are are Screen With Envy- avoid at costs !!. If you choose not to believe me have a look at other reviews on Trust Pilot.
I normally do look a reviews before purchasing but like others saw them advertised on Love Your Garden and took that as a commendation.
In the end I was thankful I had paid by credit card and my bank ( thank you NatWest ) to sort out a refund. Whilst I was waiting for an answer from the bank I scoured the web and found the Steel Gallery. I looked at the reviews and decided when I had the the funds to order from them.
All the way through the process Mike has been absolutely fantastic. Given my previous poor experience he answered all my questions and concerns clearly and quickly.
They offer a number of options for the screens ( painted aluminium, corten and stainless steel, however after speaking to Mike about our requirements he offered to produce a polished aluminium option not advertised on his website )
The order arrived a day late ( not the fault of the Steel Gallery) but Mike chased up the delivery on my behalf an gave me the number of the courier if there was any further issues.
The screens arrived well packed on a pallet and could not be more pleased with result. See photos.
Seriously if you are looking for screens either decorative of or practical use like myself use this company as their products and customer service is first class

October 12, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic Company!

It was an absolute pleasure dealing with The Steel Gallery, the customer service I received from Aleisha was excellent. All my questions were answered promptly and in a friendly manner and was kept informed of delivery date. Packaging was brilliant and my two panels have brought my garden up to a whole new level. EVERYONE comments on how nice they look. Thank you Steel Gallery, you are amazing 🤩

September 30, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Initial enquiry dealt with promptly, fully and helpfully and not phased at all when I then changed the dimensions of the made-to-order trellis. Trellis arrived when arranged and packaging was first class. Happy with the trellis itself and lots of admiring comments about it already.

September 23, 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

Thank you for your kind words, Kevin - it is great to hear your trellis has lots of admirers too!
Best wishes,
TSG

Rated 5 out of 5 stars

Top class service

Top class service, they delivered exactly what was ordered the the time frame they suggested.
Good stock levels and were honest enough to say if it wasn’t in stock and didn’t just take your money and make you wait 6 months like another very similar supplier.
Highly recommend

September 1, 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

Thank you for leaving such a lovely review. We are pleased to hear your happy with your order experience :D

Best wishes,
TSG

Rated 5 out of 5 stars

Mandala Wall Art

My mandala wall art is as described and good quality. Very happy with my purchase.

September 23, 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

We are so pleased to hear you're happy with your order, Jacqueline - thanks for taking some time to share your order experience :-)

Best wishes,
Aleisha

Rated 5 out of 5 stars

Brilliant people to deal with

Dealt with Mike throughout the process as we needed a bespoke Screen made. Very obliging & always very prompt replies. Delivered very quickly & they look FABULOUS ! Had a small technical hitch with one of the spacers so emailed Mike & got a response within 2 hrs, telling me a new spacer was in the post. Brilliant people to deal with. Would HIGHLY recommend.

September 1, 2022
Unprompted review
The Steel Gallery logo

Reply from The Steel Gallery

Thank you for your review, Shelley - it means a lot to us and are so pleased to hear you are happy with everything and that we resolved the small hiccup for you!
Best wishes,
TSG

Rated 5 out of 5 stars

What a fantastic company to deal with !

What a fantastic company to deal with I can’t say enough !
l needed my delivery earlier then stated as my landscape gardener’s we’re starting earlier than originally planned !
I rang Aleisha and she sorted it straight away for me without any complaint she went that extra mile
she is an asset to her company 🙂

August 10, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Very helpful. They went the extra mile and the bespoke panel matched in perfectly. Excellent company, excellent product.

August 9, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent!
A first class service from start to finish, so refreshing to deal with a company that are polite, prompt, communicative and most of all superb value for money.
I have already recommended them to the many passers by who have enquired about their work.
The Steel Gallery fabricated custom aluminium gates and railings for my property. They are top notch! I couldn’t be happier.
Thank you Aleisha and Mike and anyone else involved in the process.

June 13, 2022
Unprompted review
Rated 5 out of 5 stars

Great product and customer service

Screens are lovely, well made and exactly what we were looking for, easy to assemble to posts and a great addition to the garden. Unfortunately we're in a new build area and delivery struggled to find us, Aleisha was brilliant and helped resolve the issue with the delivery company super quick - amazing customer service and great product! Thank you! 😊

May 22, 2022
Unprompted review

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