I just have to say i have been dealing with a lady at Sterling called Kelly , and she is by far the most helpful person iv dealt with . I'm genuinely not one for leaving people reviews good or bad , b... See more
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Awful Absolutely awful. You pay tax. National insurance. THEIR national insurance. An apprentice levy. All tallies up to approx 40% of wages. 40%. Absolutely unbelievable!!... See more
Company replied
Called with enquiry and spoke to Holly She made the process very easy, by explaining quickly how to proceed She had a full understanding of the umbrella service and attributes that ca... See more
Company replied
Sarah from Sterling has been extremely helpful and very patient and helping me set up the app and talked me through how to summit expenses on the portal correctly . I have spoke to Sarah 3 times on th... See more
Company replied
Company details
Written by the company
As one of the longest established contractor organisations in the UK, the team at Sterling ensures that contractors and agencies receive the highest quality services, from umbrella PAYE solutions, CIS contractors services, limited company contractor se...
Contact info
Sterling House, 810 Mandarin Court, Centre Park, WA1 1GG, Warrington, United Kingdom
- 01925 626200
- info@thesterlinggroup.co.uk
- thesterlinggroup.co.uk
4.4
Excellent
251 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Iv had the pleasure of dealing with…
Iv had the pleasure of dealing with Sarah munro on a few occasions and she always goes above and beyond
October 17, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review. I will ensure Sarah receives this feedback.
The phone was answered.politly and happy
The phone was answered.
I could understand every word said to myself.
The lady was very polite and very helpful in answering all of my questions.
The lady had Happy 😊 demeanor.
Thank you.
October 16, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Kelly was absolutely brilliant for me…
Kelly was absolutely brilliant for me today really helped me a lot and very patient couldn't of asked for more
October 13, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will ensure Kelly receives this feedback.
Sarah was very helpful and explained…
Sarah Munro was very helpful and supportive. She made me feel comfortable and relaxed by explained everything to me properly and broke it down as simply as possible. The problem I was experiencing was new to me and a bit confusing. My questions was about the mileage, what does the tax bracket that I have mean to me, and finally how my payslip works.
October 13, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will ensure Sarah receives this feedback.
Kelly Moore excellent advisor
Kelly was very polite, friendly and found out the information I enquired about straight away.
October 12, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will ensure Kelly receives this feedback.
Professional and reliable
October 11, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
First class customer service.
Had a general query and Savannah answered extremely fast and was very polite! Brilliant customer service.
October 10, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will ensure Savannah receives your feedback.
I had an issue with entering my milage…
I had an issue with entering my milage claim, and was expertly guided through the process by Laura Wise.
I have now successfully completed the process all thanks to Laura.
October 9, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will ensure Laura receives your feedback.
Staff are really helpful and polite
October 10, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
I was well looked after very well and…
I was well looked after very well and the member of staff had great experience with costumer service very pleased
October 5, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, we aim to provide great service here at Sterling!
Jen was great and made the process very…
Jen was great and made the process very easy
October 6, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, we aim to provide great service here at Sterling!
Resolution to a ongoing problem…
Resolution to a ongoing problem restricting payment. The operator was very good and went i'm sure beyond her role to help me and coped very well with my frustration. Excellent service & thanks very much.
October 6, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your lovely review.
Quality of Service
I deal with the onboarding and expense team in particular Holly and Lauren, and nothing is ever too much trouble for them and both are equally quick in responding to any query I may have to help the operatives who I payroll through Sterling to be promptly set up and paid
October 6, 2023
Unprompted review
Reply from The Sterling Group
Thank you Tony for your lovely review.
I needed a bit of help with setting up…
I needed a bit of help with setting up my account. A huge thank goes to Jessica for her time and help.
October 5, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Would avoid this robbing umbrella…
Would avoid this robbing umbrella company at all costs taking £ 350 off me weekly.
October 5, 2023
Unprompted review
Reply from The Sterling Group
We are keen to understand your query in more detail, please get in touch to discuss this with us on 01925 626200 and we would be happy to assist. Alternatively, you can email info@thesterlinggroup.co.uk
Kimberley@Sterling
Kimberley, who dealt with my query, was polite, efficient and professional. I have been very satisfied indeed with Sterling over many years and would have no hesitation whatsoever in recommending them to anyone who want a first class service.
October 5, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your great review Derek. Good to hear you weren't a 'disappointed customer' on this occasion and I will ensure Kimberly receives this lovely feedback.
Helpful
Was helpful and clear with explanation, so i understood what I needed to know
October 4, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
The speed with how issues get solved is…
The speed with how issues get solved is brilliant.
Very good pool of knowledge of consultants which can point you in the right direction
October 4, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review. We value our partnerships with our agencies and aim to provide them with good knowledge and service.
Reply from The Sterling Group
Thank you for your review.
Very helpful
Very helpful and polite and got everything sorted that was needed.
October 3, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
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