I just have to say i have been dealing with a lady at Sterling called Kelly , and she is by far the most helpful person iv dealt with . I'm genuinely not one for leaving people reviews good or bad , b... See more
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Awful Absolutely awful. You pay tax. National insurance. THEIR national insurance. An apprentice levy. All tallies up to approx 40% of wages. 40%. Absolutely unbelievable!!... See more
Company replied
Called with enquiry and spoke to Holly She made the process very easy, by explaining quickly how to proceed She had a full understanding of the umbrella service and attributes that ca... See more
Company replied
Sarah from Sterling has been extremely helpful and very patient and helping me set up the app and talked me through how to summit expenses on the portal correctly . I have spoke to Sarah 3 times on th... See more
Company replied
Company details
Written by the company
As one of the longest established contractor organisations in the UK, the team at Sterling ensures that contractors and agencies receive the highest quality services, from umbrella PAYE solutions, CIS contractors services, limited company contractor se...
Contact info
Sterling House, 810 Mandarin Court, Centre Park, WA1 1GG, Warrington, United Kingdom
- 01925 626200
- info@thesterlinggroup.co.uk
- thesterlinggroup.co.uk
4.4
Excellent
251 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from The Sterling Group
Thank you for your review.
Very helpful and knowledgeable phone…
Very helpful and knowledgeable phone support!
October 3, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Kelly is very good at her job explains…
Kelly is very good at her job explains all very professionally
October 3, 2023
Unprompted review
Reply from The Sterling Group
I will ensure Kelly receives this lovely review. Thank you.
So Helpful
On speaking with Laura Yates she made the most difficult of things on the Umbrella payroll understandable. Whilst it could have been for me a stressful conversation she made it a conclusive one in a calm and friendly manner. I felt nothing was too much trouble and that I could call her again without a problem.
October 2, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your lovely review, I will ensure Laura receives this great feedback.
Efficient and easy to deal with
October 2, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review. We value our partnerships with our agencies and aim to provide them with good knowledge and service.
Sarah communicates very well an I had…
Sarah communicates very well an I had no problem with her whatsoever:)
September 29, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will pass on to Sarah.
Holly Waters gave me clear and concise…
Holly Waters gave me clear and concise answers to any query’s I had, also had the time to go into further detail if there was anything I was unsure of. Much appreciated Holly, thanks for your help.
Paul Waters ( not related ) Cheers.
September 28, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will ensure Holly receives this feedback.
VAT enquiry
I called sterling today to speak an issue with my wages. The person who handled it for me, Kimberly, was very helpful and solved the issue there and then.
September 29, 2023
Unprompted review
Reply from The Sterling Group
Thank you for this review, I will ensure Kimberly receives this feedback.
Excellent customer service and good…
Excellent customer service and good communication
September 29, 2023
Unprompted review
Reply from The Sterling Group
Thank you for this review.
As well as providing a friendly and…
As well as providing a friendly and welcoming service, Kimberley dealt with the enquiry very promptly and provided a solution in an efficient manner.
September 29, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review, I will ensure Kimberly receives this feedback.
Always helpful thank you sarah
September 29, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
Helped with what I needed and made a…
Helped with what I needed and made a clearr explanation
September 28, 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your review.
Very professional and very supportive
Very professional and very supportive; answered all my questions.
September 28, 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Kimberly Bates …
Kimberly was very patient with me whilst I was explaining my situation. She also shows great interest in making sure I receive the right informations for my query. Thank you Kimberly
September 28, 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review and the experience you had with Kimberly today.
Reply from The Sterling Group
Thank you so much for your review. We aim to make things as simple as possible for our contractors.
It was a wonderful experience
It was a wonderful experience. Jessica was so professional, patient & helpful.
September 27, 2023
Unprompted review
Reply from The Sterling Group
Thank you so much for your lovely review.
Kimberly Bates.
Whilst dealing with Kimberly Bates she was very patient and understanding throughout the process of which i was undertaking, of which i am very much appreciated.
September 19, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your lovely review.
Nathan was very helpful with my set up.
July 18, 2023
Unprompted review
Reply from The Sterling Group
Thank you for sharing this feedback.
Friendly helpful woman
Friendly helpful woman. She was frustrated due to a issue with the system but still got me the result i wanted whilst remaining polite and professional through out.
June 12, 2023
Unprompted review
Very helpful staff
Very helpful staff. Walked me through a step by step guide of what I needed
May 4, 2023
Unprompted review
Reply from The Sterling Group
Thank you for your review.
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