The Strap Tailor Reviews 5,179

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,082 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and craftsmanship of the products, noting the beautiful leather, comfortable feel, and perfect fit for their watches. Many appreciate the wide variety of materials and designs available, including custom options, which allow for a personalized touch. The service is frequently highlighted as first-class, with efficient order processing, quick delivery, and helpful support when needed. However, some people mentioned issues with international orders, where parcels were not received and shipping costs were withheld despite the customer not receiving proper customs notifications or delivery attempts. A few other people also felt that the straps were too long or had sizing discrepancies, leading to returns or an inability to use the product as intended.

What people talk about most

Product

Customers consistently note positive experiences with product quality, describing items as excellent,... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent craftsmanship and... See more

Service

Clients share positive opinions on service, with many reviewers consistently reporting professional,... See more

Order

Users describe positive interactions with order, often praising the ease and speed of the ordering process,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting expedient and swift... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more

Company replied

Rated 5 out of 5 stars

Bought my 2nd strap from the Strap Tailor, the first for my Grand Seiko, this one a sale strap for my Longines Moon Phase triple calendar at half price. Blue Ostrich leather looks fantastic and top qu... See more

Company replied

Rated 5 out of 5 stars

Wonderful quality straps with first class service. The order was quickly picked up and shipped quickly - and onto my watch within 48 hours of ordering. I have also ordered custom-made straps in the pa... See more

Company replied

Rated 5 out of 5 stars

I've ordered a number of straps from them, 5 or 6, dn't even remember how many, mostly nato straps, I love the design and colors, and the quality. But besides the straps, their customer service is als... See more

Company replied


Company details

  1. Watch Store
  2. Leather Goods Manufacturer
  3. Leather Goods Store
  4. Watch Repair Service

Information provided by various external sources

A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!


Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good quality straps and great personal…

Good quality straps and great personal service.

April 2, 2026
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Reply from The Strap Tailor

Hi Simon, Thanks so much for this lovely feedback :) As a small business we really appreciate hearing it. We hope to see you back again soon. All the best, David & The Team.

Rated 5 out of 5 stars

Great straps

Great straps - latest purchase is perfect

April 2, 2026
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Reply from The Strap Tailor

Thank you for your kind review David, much appreciated. All the best David and the team

Rated 1 out of 5 stars

Strap was too long

Strap was too long. You don't do shorter variations. I sent back for refund but not sure if I got refund.

April 2, 2026
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Reply from The Strap Tailor

Hi Sam,

Thank you for your review. We're sorry the strap length didn't suit you, however this is a standard fabric strap sizing which is clearly advertised at the time of purchase. We do offer Two Piece which may be a better suit for you.

Your refund was requested on 7th April and processed on 18th April.

We wish you all the best.

David and the Team

Rated 5 out of 5 stars

One of the best straps in the game

One of the best straps in the game ! Love these guys. Have about 10 of their straps 💪super high quality stuff .. always recommend you guys. Keep up the good work 🫡

April 2, 2026
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Reply from The Strap Tailor

Thank you Adrian, always great to see you again! You have quite the collection!! All the best David and the team

Rated 5 out of 5 stars

First leather strap purchase

I’ve ordered several nato straps from The Strap Tailor but this was my first leather strap. Black rally style with perforations it perfectly complements my Zenith el primero. Great quality and faultlessly quick service would definitely recommend.

May 16, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Andy for your great review, enjoy your new strap! All the best David and the team

Rated 5 out of 5 stars

Outstanding quality and customer service.

This is my third strap order from The Strap Tailor. The quality of the made to order initial strap was exceptional. So exceptional, that I bought two ready to wear straps. Quick and concise responses to any questions or concerns. I highly recommend this company.

March 31, 2026
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Reply from The Strap Tailor

Thank you Rob for your super review, really glad to read how happy you are with your order! All the best David and the team

Rated 5 out of 5 stars

Second time buying a custom strap

Second time buying a custom strap. Great service, great quality.

March 31, 2026
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Reply from The Strap Tailor

Thank you Darren for your kind review, very much appreciated! Always great to see customers returning! All the best David and the team

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process of making my custom strap and then delivering an exquisite end result.

March 31, 2026
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Reply from The Strap Tailor

Thank you Simon for your kind review, very much appreciated! Glad you enjoyed your experience with us. All the best David and the team

Rated 5 out of 5 stars

From start to finish a wonderful…

From start to finish a wonderful experience. Highest quality product - highly recommend!

March 31, 2026
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Reply from The Strap Tailor

Thank you Jeff for your great review and recommendation, glad you enjoyed your experience with us. All the best David and the team

Rated 5 out of 5 stars

Excellent product

April 1, 2026
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Reply from The Strap Tailor

Thank you very much! Just what I like to hear. I hope to welcome you back in future. All the best, David & The Team

Rated 5 out of 5 stars

Handmade quality the way you want it

Quality and customization options unmatched. My go-to watch strap supplier. Yes, it takes a few weeks to receive a handmade custom strap exactly they way I want it, but The Strap Tailor makes it easy. Your fine watch deserves it!

March 31, 2026
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Reply from The Strap Tailor

Thank you Herman, what lovely feedback. You are most welcome and as you say, handmade takes time but I appreciate that you felt the wait was worth it. I would love to see you back in future. All the best, David & The Team

Rated 5 out of 5 stars

Nylon single pass strap

Nylon single pass strap - my third purchase. I would definitely purchase again. Arrived quickly and exactly as described in professional packaging. Strap and hardware look and feel good. Fits 20mm lug to lug perfectly. Thumbs up !

March 31, 2026
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Reply from The Strap Tailor

Appreciate that feedback, thank you very much! You are very welcome and I hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

The quality of these straps is second…

The quality of these straps is second to none and the range will fit with any brand and style! My go-to supplier for my nato strap needs.

April 1, 2026
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Reply from The Strap Tailor

Amazing, thank you David!! Thats what I like to hear. I go to a lot of effort to give customers a great product and experience and feedback like this helps me keep improving. All the best, David & The Team

Rated 5 out of 5 stars

Incredible experience

Incredible experience, I’m wearing it right now. Great straps. Will be ordering more when I get more watches.

April 1, 2026
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Reply from The Strap Tailor

Thank you so much for that lovely review, you are so welcome. Appreciate you taking the time to leave us a review and I do hope to welcome you back again. All the best, David & The Team

Rated 5 out of 5 stars

Watch Straps

Always my first port of call for watch straps quality of product and level of service is top class well done David and team 👍👏👏👏👏👏

March 30, 2026
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Reply from The Strap Tailor

Thank you Jason, always great seeing customers return so thank you, we look forward to seeing you again soon. All the best David and the team

Rated 5 out of 5 stars

The leather and color is just…lovely.

The leather and color is just beautiful. And more importantly, the artistry and craftsmanship is lovely. Watch lovers like me are fortunate Davis has created his company.

March 31, 2026
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Reply from The Strap Tailor

Thank you so much Michael for that lovely feedback, just what I love to hear! You are always welcome Michael and I hope we can continue to make you great straps in future. All the best, David & The Team

Rated 5 out of 5 stars

Great looking and hard wearing

This is my 3rd strap from The Strap Tailor. I’ve put it on my daily wear watch and it’s holding up really well after several weeks. Apart from the normal bend through the buckle, there are no other signs of wear. It takes splashes of water or soap well, with no discolouration.

March 26, 2026
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Reply from The Strap Tailor

Thank you Jordan for your lovely review. A joy to see you back again! I am always so happy to see a customer come back, that tells me a lot. You are very welcome and I do hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

Great strap

Great strap. Great quality. Great service, very personal!! Many thanks.

March 30, 2026
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Reply from The Strap Tailor

Thank you Andy for the great review, much appreciated and we are please to read you were happy with our service! All the best David and the team

Rated 5 out of 5 stars

First time customer

First time I’ve ever ordered a custom strap. I couldn’t be happier with the quality, shipping and communication. The leather is butter soft and looks incredible on my Omega Seamaster. Don’t hesitate to order.

May 10, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Shawn for that kind review. So pleased to hear that feedback. You are most welcome and I do hope we can welcome you back again in future. All the best, David & The Team

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