The Student Energy Group Reviews 

Nathan was very helpful. Quickly putting my mind at rest, over the issue with meter readings, as well as advising me on a better dateline.
My only regret us that your portal won't accept my readings.

Very quick answer and support from Nathan

Big thank you to Nathan for his super speedy and helpful response :)

The efficiency of the team at resolving problems, especially Nathan. He was proficient in providing immediate solutions.

Nathan (Complex case handler) from The Student Energy Group has been a great help when I’ve faced some challenges with letters and previous energy providers.

Nathan was very quick to pick up my ticket, call me to speak through the issue & assure me he will deal with it. He has very quick, effective & clear communication and has helped massively, making my experience with the student energy group very pleasant.

Thank you Nathan.

I had a great experience interacting with Nathan. He was incredibly helpful and knowledgeable throughout our interaction. Nathan took time to carefully address all my questions and ensured that I fully understood everything before moving on. I truly appreciate his willingness to go the extra mile to help.
Nathan is truly an asset to the team. Thanks for your excellent support!!

Aaron McNerlin was unbelievably helpful with a bill dated to the previous tenants. He was honest, patient and quick with helping us to resolve the issue.

Spoke to Nathan about issues regarding setting up a direct debit and he was immensely helpful! Very lovely to talk to and got everything sorted out in about 5 minutes and now have nothing to worry about.

After several months of service from them they informed me that I should have been paying a different electricity company for the entire time, even though they billed me every month and accepted my money. I was promised a full refund by three separate customer support agents (Carter, Charlotte and Raza) however two months later after struggling to get an exact timeline for my refund of over £500 they are now refusing to give me a refund and are instead trying to give me £50 credit to my account. During this time waiting for my refund I had settled the bill with the company they told me I should be paying. Their customer service agents will be friendly via the online chat service however they do not follow through with what they promise and your emails will be consistently ignored.

Each month the bills we received were incorrect. They increase the nighttime usage x10 even when we submitted our meter readings.

Avoid this company at all costs or switch if you move into a property that they supply electricity to. Since I moved into my flat in September 2025 there has not been one month where I have not had to chase them repeatedly to ammend a bill.

I have never thought a company was fraudulent until I started receiving bills for utilities that had been settled with another firm. On top of this they sent me bills (to this day) that was demanding money for a period when I had vacated the property. They seemed to have passed the issue to a debt collection agency who seem complicit in this activity.

Apparently they are not an energy company but a bill-splitting service for students and I would advise people to refuse to deal with them. The fraud squad know of their antics and have received hundreds of complaints.

My experience with TSEG was a complete nightmare - this company attempted to pursue an alleged debt without providing any evidence of billing. Customer support was utterly rude and over the line.

Despite making regular monthly payments (which I have since evidenced with bank statements), I was contacted repeatedly end exhaustively and the account was referred to debt collection without proper investigation.

At no point were invoices provided when requested, nor any proof that these were ever issued.

Instead, I was required to spend significant time retrieving historical records to defend myself against an unsubstantiated claim.

This situation caused unnecessary stress, inconvenience, and wasted time for over a year.

I would strongly advise others to keep detailed records when dealing with them or to switch from this billing company straight away. Save yourselves any headaches.

Nathan was very polite and made my problem feel heard and important! he was really quick to sort this out for me, nothing seemed to much for him.

Nathan helped me resolve the pending account closure smoothly. Thank you for your help. Appreciate it very much. He called me to explain everything required to reconcile the accounts. He was friendly and polite. He is very professional in what he does.

It was really nice experience, he really sort out my problem very quick and updated within minuutes

Terrible customer service. I have been repeatedly billed by this company since moving into my new home, and despite them at one point confirming that they are not my provider they continue to send me horrendously overpriced bills. Whenever I try to call to sort the problem and get to first in the queue, they just hang up on me. Trying to sort the issue out online is fruitless as well, as the agent tells me the issue is fixed, but then they send me another bill. Not sure what else to do to get this fixed.

😄 very helpful and kindly. Thank for the service!

This company has the worst customer service

Nathan was really efficient and helpful today.

Nathan is very kind and a great customer service representative, but I can’t rate any higher because I’ve had repeated issues of DoEnergy charging me after having move out of my property, not taking responsibility for outstanding payments to amenity providers, and failing to do things in a timely manner

Nathan has helped me from the very start of joining here and any issues Ive had nathan is always at hand to help me, I can be so clueless and struggle with my mental health but nathan gives me the time and such patience to go through everything in detail so I can understand, nothing is ever too much trouble and the service he gives is like talking to someone you have known all your life! He’s so kind and caring and really makes you feel amazing after your call, if you need anything here at the student energy group, please always ask for nathan he will get you right no matter what the issue, I’ve spoken with others here when nathan has been away on leave but nothing compares to the service he gives, everyone else should take note from him and maybe there wouldn’t be any 1 star reviews?! Nathan I hope you get to see this as you really are my hero! Thank you so much x