Nathan was very helpful. Quickly putting my mind at rest, over the issue with meter readings, as well as advising me on a better dateline. My only regret us that your portal won't accept my readings... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Student Energy group is a fantastic way of managing my son's utility bills whilst at University. All of the utility bills were condensed into one monthly for my son to pay. The correspondence with St... See more
Company replied
Great service Spoke with Nathan from the student energy group to help me and my other flatmates with sorting out our bills for the flat we were getting together. He was really helpful with my ques... See more
Company replied
10/10 customer service. I rang up student energy group to sort out stuff that I was worried about and was greeted by Aaron, who immediately put me at ease with his lovely and kind demeanour. He took... See more
Company replied
Company details
- Green Energy Supplier
- Electric Utility Company
- Energy Supplier
- Housing Utility Company
- Water Utility Company
Written by the company
All your student utilities—green electricity, water, gas, broadband, and TV license—in one place, made simple and shared equally. We’re also dedicated to supporting communities, charities, and the environment: planting a tree for every sign-up, restoring wildflower meadows, and aiding those in need. Better bills for a better future, together!
About Us
Written by the company
- Join Us
- All your student utilities—green electricity, water, gas, broadband, and TV license—in one place, made simple and shared equally. We’re also dedicated to supporting communities, charities, and the environment. Whether you’re a student or an HMO landlord/letting agent, get a quote today and see how we can simplify your utilities while making a positive impact. Better bills for a better future, together! https://thestudentenergygroup.com/
- Our Core Value
- At our core, we’re all about simply doing the right thing—for you, our partners, our suppliers and the planet. We’re teaming up with communities, charities, and environmental groups to make a real difference. When you choose us, you’re helping us live out our core value: planting a tree for every new sign-up, restoring natural habitats, and supporting charities in need. It’s simple: Better Bills, Better Future.
- Your Feedback Matters
- Your feedback is super important to us! If we haven’t quite hit the mark, let us know. Just get in touch with the details and property address, and we’ll look into it. We’re here to make things right and keep living up to our value.
Contact info
4th Floor, Regent House, 50 Frederick St,, B1 3HR, Birmingham, United Kingdom
- team@thestudentenergygroup.com
- thestudentenergygroup.com
4.0
Great
602 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Carter
Carter, helped really well to close the tenancy end and account fast and accurate.,
August 28, 2025
Unprompted review
Reply from The Student Energy Group
Hi Vamshi, thank you for taking the time to leave a review. It's great to hear about your experience!
Nathan really supported my queries and…
Nathan really supported my queries and questions I had regarding closing my student energy account. The responses were quick, informative and he even gave me a phone call to help me to fully understand. Overall a great experience and very useful customer service.
Thank you!
August 27, 2025
Unprompted review
Reply from The Student Energy Group
Hi Hannah, thank you for taking the time to leave us a review. We're pleased to hear our team were able to help with your queries!
5 stars
Most of the time I’ve been helped by Nathan, he’s always been able to solve my problems, couldn’t recommend them enough! Great team
August 27, 2025
Unprompted review
Reply from The Student Energy Group
Hi Emiljia, thank you for leaving us a review. We're pleased to hear our team were able to help you!
Nathan was incredibly helpful
Nathan was incredibly helpful! He needs a raise!!! my experience went from awful to enjoyable because of nathan.
August 27, 2025
Unprompted review
Reply from The Student Energy Group
Hi Layla, thank you for taking the time to leave a review. We're very happy to hear about your experience wirth our team!
always a pleasure
Nathan had been absolutely amazing! Called multiple times and always been so friendly and making jokes- very welcoming.
August 27, 2025
Unprompted review
Reply from The Student Energy Group
Hi Hermione, thank you for taking the time to leave us a review. It's great to hear about your experience!
I like how quick this company is when…
I like how quick this company is when it come to replying or solving an issue. Nathan was great through our end process.
August 26, 2025
Unprompted review
Reply from The Student Energy Group
Hi Yann, thank you for your review. We're glad our team were able to help solve your query.
very helpful and knowledgable
August 26, 2025
Unprompted review
Reply from The Student Energy Group
Hi Mr. Pradipta Haldar, thank you for taking the time to leave a review. We're glad that our team were able to help you.
Amazing help from Carter through online…
Amazing help from Carter through online chat.
August 26, 2025
Unprompted review
Reply from The Student Energy Group
Hi Flora, thank you for taking the time to leave us a review. We're happy to hear you found our live chat service useful!
Student Energy Group Brilliant Experience
The Student Energy Group has been a wonderful company to receive my utilities through. They have been very simple and on it with their communication and have even offered me money back on water which was in surplus of usage! Thank you Nathan for helping me out with this!
August 22, 2025
Unprompted review
Reply from The Student Energy Group
Hi Joshua, thank you for leaving a review. It's great to hear about your experience with our service!
Nathan was incredibly useful with my…
Nathan was incredibly useful with my call. Give this man a raise!
August 22, 2025
Unprompted review
Reply from The Student Energy Group
Hi Helena, thank you so much for leaving a review! It's great to hear about your experience!
Reply from The Student Energy Group
Hi Nalin, thank you for your email. We're very happy to hear you've had a good experience with our service!
Excellent customer service
Nathan was incredibly helpful over the phone - excellent customer service.
August 22, 2025
Unprompted review
Reply from The Student Energy Group
Hey Alex, that's brilliant to hear! Thank you so much for sharing your experience.
Lovely staff and helpful system
Nathan was lovely on the phone today whilst helping us to get our router delivered. On a whole, TSEG has been extremely helpful when getting us (first time bill payers) set up with a bill paying system. I would highly recommend and thank you again to Nathan for being so lovely. Would recommend!
August 21, 2025
Unprompted review
Reply from The Student Energy Group
Hi Emma, thank you for taking the time to leave a review. We're glad you've found our service helpful!
Account closure help
it was really quick to get through to a real person and they did everything they could to solve my issues.
August 20, 2025
Unprompted review
Reply from The Student Energy Group
Hi Chris, thank you for taking the time to leave us a review. It's great to hear about your experience!
Nathan at The Student Energy Group
Nathan at The Student Energy Group was absolutely fantastic! He was very understanding, patient, and went out of his way to be super helpful. He explained everything clearly and made a very stressful situation so much easier. I really appreciated his support and would definitely recommend him to anyone looking for excellent service.
August 20, 2025
Unprompted review
Reply from The Student Energy Group
Hi Alice, thank you for taking the time to leave us a review. We're thrilled to hear our team were able to provide you with such great service!
After many days/hours trying with various companies
After many days/hours trying to resolve gas/electric supplies to a property we manage, finally we spoke with Nathan from The Student Energy Group Ltd, all I can say is the biggest thank you ever, going way and beyond re customer service, it was amazing, after just about having giving up. Nathan you are a credit to the company and a great person to deal with thank you Chris
August 20, 2025
Unprompted review
Reply from The Student Energy Group
Hi Christopher, thank you for leaving us a review! We're very happy to hear that our team were able to help you!
Great customer support
The company has always been very helpful over the phone and very easy to get ahold of (no being passed around by answering machines and call centres). Nathan in particular has been very helpful in setting up a broadband installation appointment and answering questions.
August 20, 2025
Unprompted review
Reply from The Student Energy Group
Hi Sebastian, thanks for leaving a review! It's great to hear that our team were able to help you with your broadband appointment!
Good communication and sorted out the…
Good communication and sorted out the issue very nicely.
August 20, 2025
Unprompted review
Reply from The Student Energy Group
Hi there, thanks for leaving us a review! We're happy to hear that our team was able to help you.
Emailed them about a problem with my…
Emailed them about a problem with my water bill, and Carter helped me with little hassle. Thanks
August 20, 2025
Unprompted review
Reply from The Student Energy Group
Hi Sebastian, thank you for taking the time to leave us a review! It's great to hear that our team were able to help you.
Amazing customer service
I spoke with Nathan on the phone about a gas query and he was so polite, helpful and amazing to talk to. Any questions that I had, or anything that I didn’t understand, he was happy to answer and he explained it very well. We were able to solve the problem that I had when I first started the call. It was one of the best calls I’ve ever had with customer service and their team members. Thank you very much!
August 19, 2025
Unprompted review
Reply from The Student Energy Group
Hi Lena, thank you so much for taking the time to leave us a review. It's amazing to hear about your experience!
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