Sustainable Tomorrow Reviews 122

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the electric toothbrushes and their sustainable, plastic-free design, which many find effective for cleaning teeth. The customer service is frequently highlighted as exceptional, with many people appreciating the timely, responsive, and helpful support received for various issues. Reviewers also value the company's commitment to environmental sustainability and the ease and speed of ordering and receiving products. However, some people occasionally experienced issues with products stopping working or replacement heads becoming loose, and a few reviewers found the toothbrush head shape awkward or the bristles too soft. There were also instances where customers reported difficulties in getting a response or resolution from customer service regarding product faults or order problems.

What people talk about most

Product

Customers consistently note positive experiences with product, praising its high quality, durability, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality and durability... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the exceptional and responsive... See more

Response time

Consumers find response times to be positive, with many reviewers consistently praising the responsiveness... See more

Order

People report positive experiences with order, noting that ordering from the store is easy and products are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Gave it to my husband as a birthday gift as he is very worried about microplastics. He loves the sustainable brush head. He feels the function is not as great as regular electric toothbrush (eg the... See more

Rated 4 out of 5 stars

I have had good experiences with this company. The bamboo electric toothbrush I ordered did stop working within the first six months of me buying it, but the company kindly provided me with a replacem... See more

Rated 4 out of 5 stars

I purchased my Zen Bamboo Electric Toothbrush over a year ago and absolutely love knowing that it's organic and plastic free. It's not too noisy and the heads are small enough to reach those annoyin... See more

Rated 4 out of 5 stars

I had one of their toothbrushes for years. When it sadly died, would not charge, (right after I had ordered a bunch of replacement heads), I ordered a new one, but that one wouldn't charge at all, str... See more


Company details

  1. Dental Supply Store

Written by the company

Sustainable Tomorrow promote an eco-friendly lifestyle via personal care products such as the Zen Bamboo Electric Toothbrush along with other bamboo products that will complement perfectly your day-to-day as well as on-the-go experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Second the best

The first time I bought one of the electric toothbrushes, it lasted less than a year When black Friday came around, I was hesitant to buy another one. My second toothbrush is still alive and kicking, I just buy the replacement heads. Customer service is also responsive if there are any issues.

September 19, 2025
Unprompted review
Sustainable Tomorrow logo

Reply from Sustainable Tomorrow

Hi Kacie,

Thank you so much for your thoughtful review. We are really happy to hear that your second toothbrush is going strong and that you are enjoying the sustainable replacement heads.

We truly appreciate your trust in giving us another chance after your first unit did not last as expected. Our team is always working hard to improve product durability and performance, and your feedback helps us keep moving in the right direction.

It also means a lot to know that our customer service has been responsive whenever you needed support. Keeping our customers happy and supported is always a top priority for us.

Thank you again for choosing Sustainable Tomorrow.

Please let us know if you have any further questions and have a wonderful day! 🌞

Rated 5 out of 5 stars

My favorite toothbrush heads & electric…

My favorite toothbrush heads & electric set ever! Makes me feel so much cleaner thank you & saving our environment from harmful plastic!

September 18, 2025
Unprompted review
Sustainable Tomorrow logo

Reply from Sustainable Tomorrow

Hi Sophia,

Thank you so much for your amazing review. We are really happy to hear that our electric toothbrush and bamboo replacement heads are your favourites and that they help you feel cleaner every day.

It means a lot to know that you appreciate the sustainability side as well. Choosing products that reduce plastic waste is one of the simplest ways to make a real impact, and we are grateful you chose Sustainable Tomorrow for your oral care routine.

Thank you again for your support.

Please let us know if you have any further questions and have a wonderful day! 🌞

Rated 5 out of 5 stars

Thanks

Everything went smoothly! Good alternative to Amazon!

September 1, 2025
Unprompted review
Sustainable Tomorrow logo

Reply from Sustainable Tomorrow

Hi Parker,

Thank you so much for your kind review. We are really happy to hear that everything went smoothly with your order and that you enjoyed shopping directly with Sustainable Tomorrow.

Your support truly helps us grow and continue offering eco friendly alternatives outside of big marketplaces.

Please let us know if you have any further questions and have a wonderful day! 🌞

Rated 5 out of 5 stars

Perfect tooth brush for me if i would…

Perfect tooth brush for me if i would built a thoot brush it would be this one

September 18, 2025
Unprompted review
Sustainable Tomorrow logo

Reply from Sustainable Tomorrow

Hi Marc André,

Thank you so much for your great review. We are really happy to hear that the toothbrush feels perfect for you and that it matches exactly what you would want in a sustainable oral care product.

Your support truly motivates us to keep improving and creating better eco friendly alternatives.

Please let us know if you have any further questions and have a wonderful day! 🌞

Rated 5 out of 5 stars

Great sustainable products with…

Great sustainable products with excellent customer service

September 13, 2025
Unprompted review
Sustainable Tomorrow logo

Reply from Sustainable Tomorrow

Hi Carolyn,

Thank you so much for your lovely review. We are really happy to hear that you are enjoying our sustainable products and that our customer service made your experience even better.

Your support truly helps us keep creating eco friendly alternatives that make a difference.

Please let us know if you have any further questions and have a wonderful day! 🌞

Rated 1 out of 5 stars

Don’t waste your money …

If you’re accustomed to a regular electric toothbrush, don’t buy it. The bristles are super soft and drag. The shape doesn’t allow you to get into all the corners as well as a round head. It’s a waste of money.

And this company won’t return your money. You’ll be directed to spend your own money to return it to China and you won’t even get a return on items other than the toothbrush, like the holder or the case. You’ve got no chance of getting a return on the actual toothbrush itself, because you’re not even allowed to look at it, let alone try it.

June 19, 2025
Unprompted review
Sustainable Tomorrow logo

Reply from Sustainable Tomorrow

Hi Padma,

Thank you for taking the time to share your feedback. We are very sorry to hear that your experience with the toothbrush and the bristles did not meet your expectations. Our bamboo heads use plant based castor oil bristles that are slightly softer than some mainstream brands, and it can take a few days to adjust if you are coming from a rotating brush. That said, your comfort is very important to us.

Regarding returns, we follow health and hygiene regulations which require that electric toothbrushes and brush heads cannot be returned once opened. This applies to all hygiene related items and is part of the official Consumer Contracts Regulations. We are always transparent about this and make sure it is stated in our policy before checkout.

If a product is defective, we cover it under our 2 year warranty and always send replacements. If the issue is related to fit, comfort or performance, we are happy to help find a solution and offer support.

I would be glad to take a closer look at your order and see what we can do to help. Please reach out to us directly so we can review your case with you.

Thank you again for your feedback, and I hope we can make things right for you.

Please let us know if you have any further questions and have a lovely day! 🌞

Rated 5 out of 5 stars

Great product

Great product! Battery lasts a long time and I love be able to put the heads in the compost instead of the bin!

September 8, 2025
Unprompted review
Sustainable Tomorrow logo

Reply from Sustainable Tomorrow

Hi Anna,

Thank you so much for your lovely review. We are really happy to hear that you are enjoying your toothbrush and that the long lasting battery works well for you.

It is great to know that you appreciate the compostable bamboo heads too. Choosing compost over the bin is such a simple way to reduce waste and we are grateful you chose a more sustainable option with us.

Please let us know if you have any further questions and have a wonderful day! 🌞

Rated 5 out of 5 stars

Good customer service

There was some problem with my older toothbrush. Adrien from the customer service team was very helpful to get the replacement unit.

September 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love that this company cares...

Love that this company cares about the earth and leaving as small of a carbon footprint as possible. We need more companies like them! They have great products that you can feel good about using.

August 19, 2025
Unprompted review
Rated 5 out of 5 stars

BUY EVERYTHING THEY SELL

Their customer service is amazing!!! My charger broke and they dont sell chargers on their own and I emailed them asking if it was possible and they sent me a brand new toothbrush at no charge!!! Love their products and ethos on what they're trying to achieve. Can't recommend a better company!

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company! Get your sustainable products here! They are really thinking about the planet and making this world better. Also wonderful customer service! They really took care of me!

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

The Oral B brush heads work perfect…

The Oral B brush heads work perfect just the same. They are a bit softer too which is usually good and recommended for tooth and gum health. They seem to last a simar amount. The only thing that makes me skeptical is they seem a lot like plastic. I csnt tell a difference in materials. I would be curious to really know for sure and have them tested.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Nothing else like it.

Nothing else like it. What an incredible product. If you wish to no longer brush your teeth with plastic, look no farther. This electric toothbrush I've recommend to all my friends and family. My partner got one for Christmas 2 years ago. I've been using sustainable tomorrow for 3 years now and wouldn't change a thing.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality and experience

I've made 3 orders, all arrived timely. The products are good quality. Honestly, an electric toothbrush has changed my life and I LOVE that the changeable heads are made of smooth bamboo, not plastic.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

My six-year-old loves his Sustainable…

My six-year-old loves his Sustainable Tomorrow kids’ toothbrush! He’s so proud that it’s earth-friendly, and it makes brushing fun for him. I’m glad it’s gentle on his teeth and also a choice that’s good for the planet.

July 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience! I have switched all my family’s toothbrush for the sustainable tomorrow ones! So happy about it! My kids love them, and I feel less stressed about gathering more plastic to the landfill. Sustainable tomorrow has a great costumer service! I have only good things to share from the first toothbrushe ordered to the most recently head replacements! I highly recommend

August 13, 2025
Unprompted review

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