Sustainable Tomorrow Reviews 122

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Many customers express strong satisfaction with the products, particularly the electric toothbrushes and their sustainable, plastic-free nature, noting their effectiveness in cleaning teeth and overall quality. The company's commitment to environmental impact is highly appreciated, with many people highlighting the use of organic and plant-based materials. Reviewers consistently praise the exceptional customer service, describing it as responsive, helpful, and friendly, with quick resolutions to any issues. However, some people experienced issues with products stopping working or not charging, and a few noted difficulties with brush heads becoming loose or getting stuck. Additionally, a minority of customers reported challenges in getting timely responses from customer service or resolving product-related problems, particularly concerning returns.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, sustainability, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the high quality and durability of the... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the exceptional and responsive... See more

Response time

Users describe positive interactions with response times, with many reviewers praising the responsiveness of... See more

Order

Reviewers highlight positive aspects of order, noting that ordering from the store is easy and products are... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Gave it to my husband as a birthday gift as he is very worried about microplastics. He loves the sustainable brush head. He feels the function is not as great as regular electric toothbrush (eg the... See more

Rated 4 out of 5 stars

I have had good experiences with this company. The bamboo electric toothbrush I ordered did stop working within the first six months of me buying it, but the company kindly provided me with a replacem... See more

Rated 4 out of 5 stars

I purchased my Zen Bamboo Electric Toothbrush over a year ago and absolutely love knowing that it's organic and plastic free. It's not too noisy and the heads are small enough to reach those annoyin... See more

Rated 4 out of 5 stars

I had one of their toothbrushes for years. When it sadly died, would not charge, (right after I had ordered a bunch of replacement heads), I ordered a new one, but that one wouldn't charge at all, str... See more


Company details

  1. Dental Supply Store

Written by the company

Sustainable Tomorrow promote an eco-friendly lifestyle via personal care products such as the Zen Bamboo Electric Toothbrush along with other bamboo products that will complement perfectly your day-to-day as well as on-the-go experience.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

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Rated 4 out of 5 stars

Very helpful and responsive.

Very helpful and responsive.

We bought the electric toothbrush in December as a Christmas present. It stopped working after 7 months, contacted customer services and they sent a replacement immediately under the warranty. Overall great attention and good sustainable products.

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT customer service!!

GREAT customer service!!! Had a problem with the electric toothbrush. Sent an email to them and customer service responded quickly. They solved my problem immediately. Yes, their products are also wonderful. Highly recommend

July 28, 2025
Unprompted review
Rated 4 out of 5 stars

Happy with purchase

The toothbrush is great.
After a few months use, the battery started to drain really quickly. I communicated the issue and was sent a replacement unit.

I was a little disappointed to find out that the bristles of their toothbrush heads are plastic and need to be thrown in the bin.

July 26, 2025
Unprompted review
Rated 4 out of 5 stars

I purchased my Zen Bamboo Electric…

I purchased my Zen Bamboo Electric Toothbrush over a year ago and absolutely love knowing that it's organic and plastic free. It's not too noisy and the heads are small enough to reach those annoying wisdom teeth. I love that it's USB chargeable making it easy to take on holidays.
The last few replacement heads I had started getting lose and coming off during brushing after only a few weeks of use. I reached out to the team and Adrien was so responsive and helpful to resolve my issue.
I will always opt to support companies that are making an active decision to consider the impact on the environment, pair that with outstanding customer service, I'll be a loyal customer for life.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

I've been looking for non-plastic toothbrush heads…

I've been looking for toothbrush heads -- the bristles -- that aren't plastic. So many microplastics everywhere and your toothbrush is a biggie! They have toothbrushes with plant-based nylon (not fossil fuel-based nylon, ugh). They were super helpful when I emailed for more information. These are not easy to find. Thank you, Sustainable Tomorrow!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Love my tox-free toothbrush

I love my tox-free toothbrush. Microplastics are EVERYWHERE!! So in the ways I can, I try to eliminate the plastics out of my life, and my toothbrush is just one of the many areas! The castor bean bristles are perfect for cleaning my teeth and the bamboos toothbrush head is sanded and perfectly fine in my mouth. My husband bought a generic bamboo toothbrush head and said the felt like he could get a splinter from it! Yikes, glad I got mine from sustainable tomorrow! Customer service has also been tremendous! I changed my address and order type and they were right on top of it and super helpful! I will continue to use them as long as they are available.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Well designed product with real people for customer service!

Excellent responsive customer service was available to answer my questions quickly —always important when trying something new. I have been using the brush for about 2 weeks. I love that the heads are compostable. My teeth feel clean. It is a little less “slick” than plastic heads and so I can be a bit messier with dribbling but I think I will get accustomed to the difference soon.

June 23, 2025
Unprompted review
Rated 4 out of 5 stars

Solid product

Gave it to my husband as a birthday gift as he is very worried about microplastics. He loves the sustainable brush head. He feels the function is not as great as regular electric toothbrush (eg the brush sometimes pauses while brushing) but still enjoys using it.

At the same time, my experience with the customer service was great. I appreciated Adrien's timely and genuine responses.

June 29, 2025
Unprompted review
Rated 5 out of 5 stars

Best Experience

Wow! Great experience. I had some sort of faulty charging port. I contacted Sustainable Tomorrow and they replaced my toothbrush with no issues. I worked with Adrian A and couldn’t be happier. Getting great customer service is so important to me. 5 stars all the way.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company. Extremely impressed with the swift response and kind customer service. Thankful this company and products exist! Happy to spread the word and promote great quality products. Thank you.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product

Excellent product, fast worldwide delivery. I am very happy withe experience and I will continue to purchase from sustainable tomorrow in the future.

June 16, 2025
Unprompted review
Rated 4 out of 5 stars

Dealt with faulty toothbrush just right

I had one of their toothbrushes for years. When it sadly died, would not charge, (right after I had ordered a bunch of replacement heads), I ordered a new one, but that one wouldn't charge at all, straight out of the box, ugh. I wrote and they made it totally right - sent me a new one that worked perfectly plus a free gift for my troubles. The only reason this is only 4 stars (on top of the frustration of the faulty fresh product) is how slow it is to get things, don't know if it is the shipping method or the distance. But I do love the product and the customer service when things went sideways.

June 4, 2025
Unprompted review

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