Sustainable Tomorrow Reviews 122

Great customer service and good product. I bought the bamboo electric toothbrushes for my whole family along with some cases. One of the cases didn’t fit and I contacted customer service. Adrien provided fast responses and ensured they would take care of the problem. Very happy thanks!

Great company and customer service. I appreciate the quick follow up and professionalism of the service team. Thank you for addressing my concerns!

My electric brush stopped working after 11months. I wrote and the rep was very responsive in replacing with a new since it was under the two year warranty. Adrien A explained the process and executed in short time. The New electric tooth brush arrived this past Saturday. It is powered up and working wonderfully. Thansk!

Several months ago, I left a review about the Zen Toothbrush Bamboo Heads and mentioned that they lose their structural integrity once the head has been taken off and on (e.g., to pack for travel). I received a personal email from Adrien A to apologise, and to point out that they already have a new design out that offers "a more secure fit and greater durability." They ended up sending me a 3-pack for free! I've been using the new heads for many months now, and I'm happy to report that I have not experienced any issues again. The heads fit super tight (it actually takes some muscle to pull them off, haha). I can take the heads on and off for travel purposes as much as I want, and they're staying strong. I am a happy Sustainable Tomorrow customer :)

I had a defective electric toothbrush so I contacted Sustainable Tomorrow via their website. I was contacted by Adrien A within a few days and they provided exceptional customer service. I am so impressed by how the company handled my situation and they have now sent out a replacement and a gift too! Couldn’t fault the service that was provided to me (a great outcome from an unfortunate situation). Thank you Adrien 👏

I bought an electric toothbrush from Sustainable Tomorrow a little over a year ago but unfortunately it died on me. The customer service was excellent as my messages were always answered promptly and there was no fuss about sending me a brand new toothbrush that I will hopefully use for a long time.
In this day and age, finding good customer service is priceless and it is important to applaud it. Products fail sometimes but it's how you treat your customer that will create a long standing relationship and return business.

Their products and services are outstanding. I am loving my new toothbrush and head brushes, they are a remarkable product and i am happy to be trying to be more conscious on our environment.. very happy with Sustainable Tomorrow .. highly recommend it!

The customer service is exceptional. The support people are prompt to respond and do everything they can to resolve any issues. I am happy to recommend this company to anyone.

Exceptional customer service! Prompt response and offered options to resolve a small issue with a toothbrush head.

The team followed up to see if I had received their response to my initial inquiry. They graciously solved my issue and I am a happy customer. In addition to making sure I was satisfied with their email answers they also gave me a credit on some of the toothbrush heads, which were causing the issue with my toothbrush. i remain a contented customer.

Our 5 year old grandson is now excited to brush his teeth and we did not have to purchase a plastic electric toothbrush! When I accidentally ordered replacement heads to be shipped to the wrong address, I could reach Sustainable Tomorrow directly and they corrected the address immediately. Well made, sustainable products with personal, responsive customer service… it’s a winner!

A great and ethical company, creating products of high quality. I’m really happy with my sonic bamboo brush. When I had problems with it, they immediately replaced it. They also helped with the issue I had changing the replacement heads and sent me a present - a beautiful bamboo cutlery set. Thank you!

Sustainable Tomorrow’s mission is inspiring to the future of the environment. Their customer support team is wonderful as they are extremely knowledgeable and helpful. I ran into an issue with the motor of my base malfunctioning and the team was quick to send me a replacement. A year later I ran into issues with the toothbrush heads no longer fitting properly and again the customer support team were quick to respond and correct the problem. I will continue to use their products and encourage others to also.

I got a Sustainable Tomorrow electric toothbrush after exchanging numerous emails with Adrien. He answered all of my questions thoroughly, kindly, and professionally. The customer support is excellent! The toothbrush is well made and pretty and has good power. great settings and charges well.

Adrien offered impeccable customer service, showing a high degree of attentiveness and care for his customers, and going above and beyond what would be expected from a traditional customer-service experience. Sustainable Tomorrow products have not yet disappointed; they have been great thus far and are proving to be great value for money, especially when considering the environmental dimension of the product. Thank you, Adrien!!

Absolutely love this brand! I am on my non-toxic journey and this brand hit all the boxes for what I was looking for! Great customer service as well!

I’ve always had a good experience with these guys!! I got the bamboo electric toothbrush over 6 years ago, and in that I’ve had two end up with issues.
Each were replaced with no fuss. I provided video evidence of what I was experiencing and they sent a brand new one of no cost to me quickly.
Does it get any better than that?
I love that I can clean my teeth really well and feel good about the disposable option for the tips. It’s a genius design.

The customer service team was very helpful. When the toothbrush was not working properly they gave me a troubleshoot to try and when that didn’t work, they said they will gladly send me a new one. The process was very easy and I appreciate a company that cares about their product and the customers that use them!

Seriously the Best brush for your teeth!
The entire line of products is absolutely amazing. I purchased my toothbrush, case last year, and the way this particular toothbrush keeps my teeth super clean and sparkly white is like no other I had in the past. I’m very picky when it comes to my oral hygiene and Sustainable Tomorrow is helping me tremendously in making sure I do! I highly recommend it and you seriously will not be disappointed!
Charles

Love the bamboo toothbrush heads for Sonicare electric brushes! I've tried cheaper versions from other brands, but those ended up losing the fit (expanded and losened on the tip). These hold their form and work great. Customer service pulled through perfectly when I ordered 2 packages of toothbrush heads and one of the packages ended up being incorrect (there was a barcode error on their packaging). They corrected it immediately by sending a replacement plus a free gift for the hassle. I'll be sticking with this company as long as I can!