The Sweet Box Reviews 89

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First time ordering found them through Google when looking for some haribo turtles for my brother. Came very well packaged in a cute little box which is perfect with them being a gift. Claire updated... See more

Rated 5 out of 5 stars

I have been using these guys for many years for many different occasions (and also as the odd treat here & there). They are always extremely helpful with any special requests, the delivery is Am... See more

Rated 5 out of 5 stars

Ordered many times, brilliant service. Great tasting sweets for all occasions, perfect for me as i don't drive & the low cost postage would cost you that if not more to get to town & back. The Sweet B... See more

Rated 2 out of 5 stars

Good range and prices, but box came extremely damaged with several items either missing or broken. Customer service was not very helpful when I sent proof of this. Quite frustrating in that regard, ev... See more

Company details

  1. Candy Store

Written by the company

Retro Sweets, American Candy, Chocolate, Pick & Mix and lots more!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

89 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

These guys deserve 6 stars!!!

I have been using these guys for many years for many different occasions (and also as the odd treat here & there).

They are always extremely helpful with any special requests, the delivery is Amazon Prime levels of quickness and the sweets are just perfect! Great quality, good prices and exceptional customer service. Couldn't ask for more, will continue to purchase for many years to come.

Thank you Sweet Box.

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Wow!

Wow! This site is fantastic! Getting hold of all the sweets from my childhood years that I thought I would never get to eat again!
I even got a great bundle gift for a couple of birthday’s they were yummy tasty jelly & fizzy mixes!
They are fast at delivering & really helpful for any requests made.

June 3, 2024
Unprompted review
Rated 2 out of 5 stars

Poor quality and poor value for money

I started ordering from the sweet box right before lock down. Saw an add on fb and thought this would be amazing. I think I ordered one of everything and it all arrived in plastic tubs and was such high quality. While the brand had changed after lockdown the quality of the stuff was still there. Everything was great value as well. I ordered regularly and for many years the orders were great. I recommended them to colleagues and friends!

the past two years the quality and value for money has just dropped. Everything is literally the cheapest of the cheap product but for a higher cost. You get less in the bag now that you that did. This may be a sign of the times and would be totally acceptable if you were getting the same quality….

I ordered a massive order last year for Halloween for goodies bags for my sons party, I was so shocked at the quality and the amount you got. It seems they have sacrificed the quality far too much and this is not the quality most came to expect. Some examples are the jelly rings or the turtles are literally cheap muck alternatives… as are the jelly cherries and a lot of other favourites. Even the cola bottles and gummy bears are horrid cheap rubbish. They used to use Harribo or at least a brand just as good. The stuff now is just nasty and tasteless.

Ordered more during the week and it was more disappointing. Having ran a small business myself I understand the need to make profit however it should never been at the cost of the quality.

Disappointed and won’t be ordering again. Can literally go to Tesco’s for better quality for more value.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

pick and mix tubs… delicious

I have purchased the pick and mix tubs on numerous occasions, always been absolutely fantastic. My last order a slight issue but was resolved promptly so I won’t let it put me off ordering again.
Really delicious sweets, high recommend

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection at a great price!

I have ordered from this company many times and are always quick to respond should I have any questions or queries about my orders. The selection is fantastic and at a reasonable price too!

February 28, 2024
Unprompted review
Rated 5 out of 5 stars

Birthday present

Bought these for my daughter’s birthday. Value for money and very quick delivery. Will recommend to my friends and will definitely buy from The Sweet Box again.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

As always, first class service, packaging and delivery. This order was customised and it has not disappointed. First Class service from first class business.

July 20, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic company, no problems at all.

This was the first time of ordering from the company and paid an excellent price for the sweets. The sweets came in excellent condition and taste fantastic. I ordered them yesterday morning and delivered this morning as I paid for next day delivery. I will be definitely ordering again from this company.

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, very fast delivery and well packaged. Will definitely be ordering from here again. :)

February 14, 2023
Unprompted review
Rated 1 out of 5 stars

Order not received

I have not received my order. Very unhelpful, 1 response email from Chris claiming the order had been delivered. I asked for further information & received no response, i have now left a 2nd message asking to be fully refunded. Not the kind of service I expect to receive when spending my hard earned cash! In response to your reply here on trust pilot if you responsed to the 2nd message I submitted via your website this morning you would have all the information you have requested below. I await your email reply.

November 16, 2022
Unprompted review
The Sweet Box logo

Reply from The Sweet Box

Hello and thank you for your review
Can you please let me know your name & order number and I can look into this for you and get this resolved as a matter of priority.

Thank you

Rated 5 out of 5 stars

Fantastic sweets

I received my order really quickly. The sweets are fab. Ive bought some for xmas. They are Well packaged and even get a wee free sample which was a nice touch and delicious! 😋 I've already ordered more! Would highly recommend.

November 26, 2022
Unprompted review
Rated 5 out of 5 stars

Great sweet shop!

I order sweets from this company every few months in bulk. Never had any issues with the sweets I have ordered and have recommended this company to others who have not had any issues. Sweets are nice and delivered quickly. Even get a free gift which is lovely

September 1, 2022
Unprompted review

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