The Sweet Box Reviews 89

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First time ordering found them through Google when looking for some haribo turtles for my brother. Came very well packaged in a cute little box which is perfect with them being a gift. Claire updated... See more

Rated 5 out of 5 stars

I have been using these guys for many years for many different occasions (and also as the odd treat here & there). They are always extremely helpful with any special requests, the delivery is Am... See more

Rated 5 out of 5 stars

Ordered many times, brilliant service. Great tasting sweets for all occasions, perfect for me as i don't drive & the low cost postage would cost you that if not more to get to town & back. The Sweet B... See more

Rated 2 out of 5 stars

Good range and prices, but box came extremely damaged with several items either missing or broken. Customer service was not very helpful when I sent proof of this. Quite frustrating in that regard, ev... See more

Company details

  1. Candy Store

Written by the company

Retro Sweets, American Candy, Chocolate, Pick & Mix and lots more!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

89 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Love this website

Second time ordering from here,
Absolutely love this place always really fast delivery and great variety. Great customer service and response times are very fast. I asked to add something I left off my order and they were very accommodating.
Will definitely be going here, awesome business.

May 5, 2022
Unprompted review
Rated 1 out of 5 stars

7 items missing from my order!! No response

7 items missing from my order! No response when trying to contact customer service just ignored absolutely terrible service!!!

April 16, 2022
Unprompted review
The Sweet Box logo

Reply from The Sweet Box

Hi Tanya
Can I please have your order number so that we can look into this for you .
Kind regards The Sweet Box

Rated 5 out of 5 stars

Fabulous company

Fabulous company, excellent customer service!

I couldn't believe the value for money when I discovered this company, they have such a great range of sweets you can't get in standard pick n mix.
I found all the sweets I was looking for, even found milky bar chews!

I also got a mini bag as I thank you for the order which I thought was a lovely touch.

Amazing value for money.

I had a bag missing from my order and this was sorted so quickly, sweet box agreed to post the missing sweets despite a hefty postage charge for themselves as they were a birthday present.

The customer service I recieved was brilliant, I couldn't believe how quickly and easily the issue was sorted.

Can't reccomend this company enough, it will be a firm favourite for me now.

Thank you sweet box 😊

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was worried as there's wasn't many reviews. But I have to say it was excellent. I ordered late Friday and my sweets were here Monday at 10am. Can't fault. Will use again. Thank you

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

Can’t wait to order again :)

Communication is amazing and quality of the products amaze me! Can’t get enough of the amount I’ve got for my money, love it and I can’t believe the time it took here!!

September 30, 2021
Unprompted review
Rated 5 out of 5 stars

Sweets galore AMAZING VALUE

Placed an order Sunday night and was here Wednesday very fast delivery and very helpful when I messaged over me putting in the wrong email address,everything is a good price amazing quality definitely be ordering again thank you so much for all the help too.

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

Sweets sweets sweets!

I’ve got mad pregnancy cravings for sweeties at the moment and have researched extensively price and variety of sweets a the sweet box was by far the best for both! Loads of choice and the price exceptional. The package was delivered perfectly and in perfect condition for saying the day of delivery was 28degrees and boiling hot. Will definitely be placing more orders in the future.

September 8, 2021
Unprompted review
Rated 5 out of 5 stars

Second order with this company and its…

Second order with this company and its another WOW! Sweets ( fudge) so fresh, lovely mixed selection too and lots of it! Excellent value! Love the free gift nice touch! And another discount voucher! Im coming back for more very very soon

August 20, 2021
Unprompted review
Rated 5 out of 5 stars

Can't wait to order again!

Best sweet company I've found so far. Regularly ordered from Dead Sweet (found them on Tiktok) but found they were more on the pricer side. Came across the sweet box on Facebook and had a browse. They sold more of the sweets I was looking for. Much better priced and much better service. Delivery was super quick as well which was really impressive. Packed really well. Love this company and the sweets I'd ordered. Can't wait to order again!

August 15, 2021
Unprompted review
Rated 5 out of 5 stars

I am very happy with my purchase

I am very happy with my purchase and the customer service I have received I would highly recommend as I believe it’s great value the product is packed with care and shipped quickly I love the vast selection on the website and it is very easy to use full 5 stars from me

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Order arrived very quickly

Order arrived very quickly! Couldn’t be happier as we ordered these treats last minute to take away on our holiday and was unsure if they would arrive on time. Will be ordering again!

August 9, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing value for money!

Amazing customer service, all sweets arrived that I ordered and delivery was on time. Fantastic small business and I will definitely order again. If you haven’t already ordered then please do because you get great value for your money.

Kind regards
Chantelle

July 27, 2021
Unprompted review

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