I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more
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Review summary
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Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more
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Bought an amazing present for my brother who has found a new love for tea, well now he can sample lots of different ones that are so pretty as well. Delivery was amazing I got sent straight to his h... See more
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Tea Mary Grey. The Tea Makers of London I bought this tea previously for my mum who lives abroad, and it quickly became her favourite. She specifically requested that I order it again, which says... See more
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Company details
About The Tea Makers of London
Written by the company
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Contact info
United Kingdom
- theteamakers.co.uk
4.8
Excellent
503 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Beautiful authentic Japanese Matcha…
Beautiful authentic Japanese Matcha Set.
Adds genuine touch for my daily matcha ritual. Professional service and very fast delivery. Thoroughly recommend to everyone who is serious about Japanese culture
May 28, 2026
Reply from The Tea Makers of London
Hello, Kyaw
Thank you so much for your wonderful review! We are absolutely thrilled to hear that our Complete Matcha Gift Set has brought an authentic touch to your daily ritual.
We take great pride in sourcing our handcrafted ceramic bowls directly from Japan, so it is incredibly rewarding to know that the quality and tradition resonate with someone so passionate about Japanese culture. We are also glad that our team's fast delivery and professional service met your expectations.
Thank you for you recommendation, and we wish you many more peaceful and delicious Matcha moments!
Many Thanks,
The Tea Makers of London
Veery disappointed at delivery courier
Very disappointed at delivery courier used by the company.
The package was supposedly lost and then delivered late and communication was very poor.
However The Tea is perfect
May 26, 2026
Reply from The Tea Makers of London
Hello, NS
Thank you for taking the time to share your feedback. We are incredibly sorry to hear about the poor experience you had with the delivery courier and the lack of communication you received. We understand how frustrating it is to deal with a lost and delayed package, and we sincerely apologise for inconvenience this has caused.
On a brighter note, we are absolutely thrilled to hear that you find the tea itself to be perfect! We take great pride in the quality of our products, and it is great to know that we hit the mark there.
We always want to ensure your entire experience with us is seamless. If you ever encounter any issues with delivery in the future, please do not hesitate to contact our customer service team at sales@theteamakers.co.uk. We are always happy to help and make things right for you.
Thank you again for your valuable feedback and for choosing our tea.
Many Thanks,
The Tea Makers of London
Arrived on time well packaged
May 26, 2026
Reply from The Tea Makers of London
Hello, Avril
Thank you for the lovely review! We are delighted to hear that your order arrived on time and safely packaged. We appreciate your business and hope to serve you again soon!
Many Thanks,
The Tea Makers of London
The company are first class
The company are first class. They helped me with a delivery issue on a previous buy. Their tea is as good as they say it is and the gift box ideas are lovely.
May 28, 2026
Reply from The Tea Makers of London
Hello, Margaret
Thank you for taking the time to leave this superb review.
We are thrilled to hear that our team could promptly resolve your delivery issue and that you are enjoying the quality of our tea. It is also great to know that our gift boxes hit the mark! We strive to provide first class products and service, and your feedback is incredibly rewarding for the whole team.
Thank you for your continued support and we look forward to serving you again soon.
Many Thanks,
The Tea Makers of London
Excellent quality teas
Excellent quality teas, well packaged and very good customer service. Their Jasmine tea is the best I’ve found and I’ve tried lots! They offer an excellent selection of teas and we haven’t had any we haven’t liked and we’ve discovered teas like silver needle which is exceptional. Highly recommend this company.
May 28, 2026
Reply from The Tea Makers of London
Hello, Dawn
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you are enjoying our selection, especially our Jasmine tea.
Providing high-quality products and excellent customer service are our top priorities, and it is incredibly rewarding to know we have met your expectations. Your recommendation means the world to us.
Thank you for being a valued customer, and we look forward to helping you discover even more exceptional teas in the future!
Many Thanks,
The Tea Makers of London
Interesting website
Interesting website, easy to navigate. Good selection of teas, gifts and inspiration.
Well packaged, quick delivery.
May 27, 2026
Reply from The Tea Makers of London
Hello, Tickledpink619
Thank you for your amazing review! We are thrilled to hear that you found our website easy to navigate and enjoyed our selection of teas, gifts and inspiration.
Providing quick delivery and ensuring your items arrive well-packaged is a top priority for us, so it's great to know we hit the mark. We truly appreciate your support and look forward to welcoming you back soon!
Many Thanks,
The Tea Makers of London
Perfect every time
I discovered Tea Makers of London while enjoying an Afternoon Tea at fancy hotel. I immediately went home and ordered!
I am currently enjoying the Cold Brew Rose Lemonade. Super refreshing with delicate flavors.
My parcel arrived within a week of ordering and everything was packaged well.
Highly recommend them to all of my friends!
May 26, 2026
Reply from The Tea Makers of London
Hello, Shannon
Thank you so much for the wonderful review! We are absolutely delighted that you discovered us during your afternoon tea experience.
It is fantastic to hear that you are enjoying our Rose Lemonade Ice Tea, it is definitely a favourite for those looking for a delicately sweet, refreshing flavour profile. We also appreciate your feedback regarding our quick delivery and careful packaging, as we always strive to ensure your orders arrive in perfect condition.
Thanks for recommending us to your friends. We truly appreciate your support and look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Lumpy Matcha powder
Very disappointed with my recent order for the Ceremonial grade Matcha which is incredibly lumpy.
I have been enjoying Matcha for a long time now, as well as being a long-standing customer of The Tea Makers of London. This batch of Matcha however, remains lumpy despite brewing accordingly and whisking using a professional bamboo whisk. Lumpy Matcha is not at all enjoyable, but what has made my experience even worse is that I have been requested to take numerous pictures of the matcha in order to obtain a replacement product. It's a real shame as I've enjoyed my matcha from the Tea Makers up until now. I do hope the situation will be rectified.
May 26, 2026
Reply from The Tea Makers of London
Hello, Natalie
Thank you for taking the time to share your feedback, and please accept our sincere apologies for the frustration caused by your recent order.
As a loyal customer, you rightly expect the highest quality from our Ceremonial Grade Matcha. We understand how disappointing it is to experience lumpy Matcha, especially when using the correct brewing and whisking techniques. We also appreciate your patience with our request for photos; while this helps our quality control team investigate potential batch issues, we understand it added extra hassle to your experience.
We are glad we have since been in touch and were able to fully resolve this matter by sending you a replacement Matcha caddy. We hope this new batch restores your confidence in our Matcha and brings back the enjoyable Matcha experience you are accustomed to.
Thank you again for bringing this to our attention and for your continued support. If you need anything further, please do not hesitate to contact us directly at sales@theteamakers.co.uk.
Many Thanks,
The Tea Makers of London
Fantastic blends of teas.
Excellent all round service. Fantastic blends of teas. Second to none. Perfect. Thank you.
May 26, 2026
Reply from The Tea Makers of London
Hello, Shaun
Thank you so much for the wonderful review!
We are thrilled to hear that you enjoyed our blends and had a perfect experience with our service. Your kind words mean the world to our team, and we look forward to serving you your next favourite cup of tea soon!
Many Thanks,
The Tea Makers of London
Great tea and fast delivery
May 22, 2026
Reply from The Tea Makers of London
Hello, Mark
Thank you for the fantastic review!
We are thrilled to hear that you loved our Sencha Goji Berry and that your order arrived so quickly. We take great pride in ensuring our blends get to you fast and fresh.
Whether you're enjoying those sweet, fruity notes as a cosy hot brew or a refreshing summer cold brew, we hope it continues to be your go-to brew. Happy sipping!
Many Thanks,
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Linda
Thank you so much for your kind words!
We are thrilled to hear that you enjoyed the great quality of our Organic Ceremonial Grade Matcha and that it arrived promptly.
We take great pride in sourcing our Matcha from certified organic tea leaves in Mie Prefecture, Japan, ensuring a vibrant, stone-ground powder that delivers a creamy, sweet flavour and varied health benefits.
We truly appreciate your support and look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
brilliant teas and excellent delivery
May 22, 2026
Reply from The Tea Makers of London
Hello, Gh
Thank you so much for your wonderful review!
We are thrilled to hear that you enjoyed our teas and had an excellent delivery experience. Providing high-quality blends and prompt service is always our top priority, and your feedback means the world to our team.
We look forward to serving you your next favourite cup soon!
Many Thanks,
The Tea Makers of London
Love this company!
Love this company! The tea leaves are great tasting. Great website. Love that you can source the tea back to the growers. Ethically sourced products. Nice tins for the tea leaves. I’ve moved onto a subscription as I enjoy it so much. Have recommended it to a friend who’s now ordering. Excellent all round service.
May 23, 2026
Reply from The Tea Makers of London
Hello, Helen
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you are loving our teas and enjoying the convenience of our subscription service. Knowing that you appreciate our commitment to ethically sourced products and our grower-traceability means the world to us, as its the heart of what we do.
Thank you so much for recommending us to your friend; word of mouth support from loyal customers like you is the ultimate compliment.
Happy sipping, and we look forward to delivering your next subscription order soon!
Many Thanks,
The Tea Makers of London
Good quality herbal tea
The products were of good quality, the price was reasonable and the delivery was fast.
April 30, 2026
Reply from The Tea Makers of London
Hello, James
Thank you so much for your kind words! We are thrilled to hear that you are happy with the quality of the products, our pricing, and the speed of your delivery.
Providing a great experience for our customers is always our top priority, and your feedback is incredibly encouraging for the whole team. We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
I love the quality of their teas and…
I love the quality of their teas and their tea merchandising. I now buy all my first flush darjeeling, assam and matcha here. Reasonably priced too - thank you!
February 25, 2026
Reply from The Tea Makers of London
Hello, Julia
Thank you so much for taking the time to leave such a wonderful review!
We are thrilled to hear that you love the quality of our teas and merchandising. We take great pride in sourcing our First Flush Darjeeling, Assam, and Matcha, so knowing they have become your go-to choices truly means the world to us. Providing premium tea at a reasonable price is always our goal, and we are delighted that we hit the mark for you.
Thank you for choosing us for your tea journey. We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
Amazing
Thank you very much. The tea is very tasty and of good quality. I really like it. The store is superb, they have bonuses, free shipping, and they also gave me a free sample of delicious tea. The delivery is also fast and the packaging is good. I recommend it to everyone!
April 30, 2026
Reply from The Tea Makers of London
Hello, Liubov
Thank you so much for your kind words! We are thrilled to hear that you enjoyed the quality of our tea and had a great experience with our shipping and rewards programme. Our team takes great pride in our packaging and delivery speed, so it's wonderful to know we met your expectations.
We look forward to serving you again soon!
Many Thanks
The Tea Makers of London
Excellent
I've been ordering my tea from them for years and never once was I disappointed.
Sustainable packaging, great quality and delicious tea at an affordable price.
April 30, 2026
Reply from The Tea Makers of London
Hello, A Q
Thank you so much for your loyal support over the years! It is truly wonderful to hear that we've consistently hit the mark for you.
We take great pride in sourcing high-quality, delicious tea while maintaining our commitment to sustainable packaging and fair pricing. Knowing that these efforts resonate with a long-term customer like yourself means the world to our team.
We look forward to providing you with many more years of great brews!
Many Thanks
The Tea Makers of London
Exceptional tea which is very well…
Exceptional tea which is very well packaged and arrives swiftly.
April 30, 2026
Reply from The Tea Makers of London
Hello, ELS
Thank you for the wonderful feedback! It is great to hear that you are enjoying the quality of our tea and that the packaging and delivery met your expectations.
We look forward to serving you again soon.
Many Thanks
The Tea Makers of London
Easy to use website with plentiful…
Easy to use website with plentiful information on the teas.
April 30, 2026
Reply from The Tea Makers of London
Hello, John
Thank you for the kind words! We're thrilled to hear that you found our website easy to navigate and the product information helpful.
Our goal is to make finding your perfect cup as seamless as possible, so it's great to know we're on the right track. Happy brewing!
Many Thanks
The Tea Makers of London
Delivery was quick and the quality of…
Delivery was quick and the quality of the Tea is wonderful. Thank you
April 28, 2026
Reply from The Tea Makers of London
Hello, Maureen
Thank you so much for your kind words! We are thrilled to hear that you enjoyed the quick delivery and the quality of our Hibiscus Bora Bora blend.
It's one of our favourites, we take great pride in the kaleidoscope of fruits and flowers, from the tropical notes of papaya to those delicate sunflower and cornflower petals. We're so glad that you enjoyed the signature purple-red brew and its intense, fruity sweetness.
We look forward to serving you again soon!
Many Thanks,
The Tea Makers of London
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