I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more
Company replied
Bought an amazing present for my brother who has found a new love for tea, well now he can sample lots of different ones that are so pretty as well. Delivery was amazing I got sent straight to his h... See more
Company replied
Tea Mary Grey. The Tea Makers of London I bought this tea previously for my mum who lives abroad, and it quickly became her favourite. She specifically requested that I order it again, which says... See more
Company replied
Company details
About The Tea Makers of London
Written by the company
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Contact info
United Kingdom
- theteamakers.co.uk
4.8
Excellent
503 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Longjing tea is very refreshing & taste…
Longjing tea is very refreshing & taste is subtle, nice green tea. Japanese Genmaicha is a tea i have always wanted to buy because I tasted this tea at my daughter's house. Very nice with a rice taste. 👍👍🥰
I'll have a looked out for other types in your selection.
March 30, 2026
Reply from The Tea Makers of London
Hello, Ai Wha Gauss
Thank you for your wonderful feedback!
We are delighted to hear that you are enjoying both the Longjing and Japanese Genmaicha. The fresh, subtle character of Longjing and the comforting toasted rice notes of Genmaicha make them both truly special in their own way.
It is great to know you are exploring our range, and we hope you discover many more teas you love.
Thank you again for your support!
Many Thanks,
The Tea Makers of London
My favourite
My favourite
Excellent tea, Royal Mail delivery sucks, but that could change in the future maybe 🤔
December 22, 2025
Reply from The Tea Makers of London
Hello, Lucie
Thank you for your feedback!
We're delighted to hear that our Hibiscus Bora Bora is your favourite - its fruity aroma and naturally sweet, vibrant flavour really do make it something special.
We're sorry to hear about your experience with the delivery, and we appreciate you sharing this with us. Your feedback is valuable, and we'll continue to monitor this closely.
Thank you again for your support and we hope you continue to enjoy many more cups!
Many Thanks
The Tea Makers of London
Positive attitude from customer service
I wanted to buy some teas for my daughter-in-law, she works so hard and is also pregnant. I asked for advice as to what teas to buy considering her condition and the response was very positive. It helped me to make my choice in the teas I bought for her. She said she really liked the infuser glass cup I also got for her. She was very happy with the gift. I also have these teas and the quality is top notch, with a very good selection on the website.
March 30, 2026
Reply from The Tea Makers of London
Hello, Catherine
Thank you so much for your thoughtful and kind feedback!
We're delighted to hear that our advice helped you choose the perfect teas for your daughter-in-law - and even more so that she enjoyed both the teas and the infuser glass cup. It sounds like a truly lovely and meaningful gift.
It's also wonderful to know that you're enjoying the teas yourself and appreciate the quality and selection we offer.
We truly appreciate your support and wish your daughter-in-law all the very best - we hope she continues to enjoy many more relaxing cups!
Many Thanks
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Jane
Thank you for your kind feedback!
We're delighted to hear that you're enjoying the tea and that you were pleased with our service.
We truly appreciate your support and hope you continue to enjoy many more cups!
Many Thanks
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Jaroslaw
Thank you for your kind feedback!
We're delighted to hear you found both our service and product to be of a high standard.
We truly appreciate your support and hope you continue to enjoy your tea!
Many Thanks
The Tea Makers of London
My go-to for daily teas
A nice selection of high-quality teas. Building up a collection of the caddies of all of my favourites. Customer service is top notch and deilvery is always swift.
April 9, 2026
Reply from The Tea Makers of London
Hello, Rupert
Thank you so much for your kind review!
We're delighted to hear you're enjoying our selection of high-quality teas and building your caddy collection. It's also wonderful to know our customer service and delivery continue to meet your expectations.
We truly appreciate your support and look forward to being part of your tea journey!
Many Thanks
The Tea Makers of London
Very satisfied
I love your Earl Grey Supreme tea, tried several other sellers, but none of them came even close. I was so happy to find out that shipping to the US is possible again. The delivery was very prompt, didn’t expect it to come that soon.
March 30, 2026
Reply from The Tea Makers of London
Hello, Irina
Thank you so much for your wonderful feedback!
We're delighted to hear how much you're enjoying our Supreme Earl Grey - it really means a lot that it stands out compared to others you've tried.
It's also great to know you're pleased with the return of our US shipping and the speed of delivery. We truly appreciate your continued support and hope you enjoy many more cups!
Many Thanks
The Tea Makers of London
Really delicious Earl Grey loose leaf…
Really delicious Earl Grey loose leaf tea. Very fragrant fresh and scented.
March 30, 2026
Reply from The Tea Makers of London
Hello, Flat Restorer
Thank you for your lovely feedback!
We're delighted to hear that you're enjoying our Supreme Earl Grey - it's fresh, fragrant bergamot notes really do make for a beautifully scented cup.
We truly appreciate your support and hope you continue to enjoy it!
Many Thanks
The Tea Makers of London
Refreshing
Quite expensive I thought initially but reused one flower about 6 times, so not so bad
March 30, 2026
Reply from The Tea Makers of London
Hello, Kathleen
Thank you for your feedback!
We're glad to hear that you're enjoying our Jasmine Basket Flowering Tea. You're absolutely right - each tea bulb can be re-infused multiple times, making it great value as well as a beautiful tea experience.
We appreciate your support and hope you continue to enjoy it!
Many Thanks
The Tea Makers of London
The Genmaicha Iri Matcha blend is…
The Genmaicha Iri Matcha blend is excellent and the shipping was fast. I would definitely recommend.
March 30, 2026
Reply from The Tea Makers of London
Hello, Leonardo
Thank you for your wonderful feedback!
We're delighted to hear you're enjoying our Genmaicha Iri Matcha - it's a beautifully balanced blend with rich, toasty notes and a smooth matcha finish.
Its great to know your order arrived quickly as well. We truly appreciate your recommendation and support!
Many Thanks
The Tea Makers of London
Very pleased with everything
Easy to order and pay, quick delivery, excellent tea... what more could one want?! Very pleased with everything.
March 30, 2026
Reply from The Tea Makers of London
Hello, Terry
Thank you for your fantastic feedback!
We're delighted to hear you found the ordering process smooth, delivery quick, and that you're enjoying our Supreme Genmaicha. Its comforting blend of green tea and toasted rice really does make for something special.
We truly appreciate your support and are so pleased you're happy with everything!
Many Thanks
The Tea Makers of London
First time I have bought from The tea…
First time I have bought from The tea makers of London and would highly recommend. My whole experience was 100%. Quality is excellent Thank you
March 30, 2026
Reply from The Tea Makers of London
Hello, Mrs Milne
Thank you so much for your wonderful feedback!
We're delighted to hear that your first experience with us was such a positive one, and that you were pleased with the quality and overall service.
Your recommendation means a great deal to us, and we truly appreciate your support. We look forward to serving you again soon!
Many Thanks
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Miss A Shergill
Thank you for your lovely feedback!
We're delighted to hear that you were pleased with the packaging, quality, and delivery speed.
We truly appreciate your support and hope you continue to enjoy your tea!
Many Thanks
The Tea Makers of London
Reply from The Tea Makers of London
Hello Janice,
Thank you for your feedback!
We're delighted to hear you're happy with both your purchase and the delivery.
We truly appreciate your support and hope you continue to enjoy your tea!
Many Thanks,
The Tea Makers of London
Tea you can taste
I'm quite new to loose leaf quality teas, I decided that most of the usual branded tea bags that were once ok were now getting poor.
I looked for a source of good tea and found it in The Tea Makers of London. I am enjoying trying out new teas of which this company has plenty. Information about the tea is good, easy to order and fairly swift well packaged delivery, I can not find fault. Will continue to buy from them and recommend them. I look forward to finding my perfect tea.
March 27, 2026
Reply from The Tea Makers of London
Hello, Duncan
Thank you so much for your wonderful feedback!
We're delighted to hear that you've started your journey into loose leaf tea with us and are enjoying exploring the range. It's great to know you've found the information helpful and the ordering and delivering experience smooth.
We truly appreciate your support and recommendation - and we hope you have a fantastic time discovering your perfect tea with us.
Many Thanks
The Tea Makers of London
Great flavour
Great flavour. I have been trying to like green tea for a long time. Now I can honestly say, that Japanese Sencha is lovely to drink and the best Green tea I have ever tasted.
March 25, 2026
Reply from The Tea Makers of London
Hello, Sarah
Thank you so much for your wonderful feedback!
We're delighted to hear that our Japanese Sencha has helped you discover a love for green tea - that really means a lot to us. It's balance of fresh, grassy notes, gentle sweetness, and subtle umami makes it a beautifully refreshing tea.
We truly appreciate your support and hope you continue to enjoy many more cups!
Many Thanks
The Tea Makers of London
Great product and quick delivery
March 24, 2026
Reply from The Tea Makers of London
Hello, Rolling Pin Media
Thank you for your kind feedback!
We're delighted to hear that you're enjoying our Organic Dragon Well - it's a beautifully smooth tea with a naturally sweet and mellow flavour.
Its great to know that your order arrived quickly as well. We truly appreciate your support and hope you continue to enjoy many more cups!
Many Thanks
The Tea Makers of London
NO NEED TO BREWD OVER THIS....
TEAMAKERS CONTINUE TO PROVIDE ME WITH A PEERLESS SERVICE, ENSURING I HAVE COMPREHENSIVE PRODUCT INFORMATION, BACKED UP WITH ARTISTIC IMAGES OF THE RELEVANT TEA. THEY SHOULD PRODUCE A BOOK!
DELIVERY IS EXCELLENT.
ANY QUERIES ARE DEALT WITH EFFICIENTLY.
WOULD NOT GO ANYWHERE ELSE. FOR A CHANCE FIND THEY CANNOT BE MATCHED!!
ANGELA, MALVERN
March 26, 2026
Reply from The Tea Makers of London
Hello, Angela
Thank you so much for your incredibly kind words!
We're absolutely delighted to hear how much you value both our service and product information - and we love the idea of a book, that's a wonderful suggestion!
It's fantastic to know that everything from delivery to customer support has met your expectations. Your continued support truly means a great deal to us.
We look forward to supplying many more exceptional cups of tea for you to enjoy!
Many Thanks
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Mr Peter Green
Thank you for your lovely feedback!
We're delighted to hear that your order arrived quickly and that you're enjoying the taste of our Organic Rooibos. Its full-bodied character with naturally sweet, tangy notes, makes it a wonderful alternative to a traditional breakfast tea.
We truly appreciate your support and hope you continue to enjoy it!
Many Thanks
The Tea Makers of London
Very quick service
March 25, 2026
Reply from The Tea Makers of London
Hello, Mrs M Fleming
Thank you for your feedback!
We're delighted to hear that you were pleased with the speed of our service.
We really appreciate your support and hope you enjoy your tea!
Many Thanks
The Tea Makers of London
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.