The Telecom Shop Australia Reviews 183

TrustScore 1.5 out of 5

1.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Wish I read reviews before I 'purchased' a Powerbank. Website said it was in stock, then radio silence. Followed up after waiting 2 weeks and received generic responses about "... following up with th... See more

Rated 1 out of 5 stars

Placed an order 2 weeks ago. No response from them regarding dispatch. Email to support went unanswered. Finally called them and the product is out of stock with no ETA despite their website indicatin... See more

Rated 1 out of 5 stars

I need two phones delivered for my office. They were due for delivery a week later and a day after they were due for delivery i received an email from them saying they were out of stock and that i wou... See more

Rated 5 out of 5 stars

After a problem with our telephone system we contacted The Telecom Shop for replacement hand sets. The service we received was first class with next day delivery and knowledgeable, helpful and fri... See more

Company details

  1. Phone and Internet Service
  2. Telecommunications Service Provider

Written by the company

The Telecom Shop Australia is your home for low cost high quality business IT requirements.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

no problems, super speedy delivery!

Ordered a phone from here as an office one packed up which was part of an old network (no longer available new).
Phone arrived the next day in very protective wrapping.
Seems to be absolutely no problems with the phone, a lot cheaper than replacing the entire 8 phone system for one broken phone!

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

Only went on website to buy a replacement Avaya 1406, but after very good telephone help ended up buying a conference phone also. 2 great recondition phones at great value. Also helped me sort out my ip office software FoC.

June 29, 2015
Unprompted review
Rated 5 out of 5 stars

Phones & MOD taps Purchased

Black phones were out of stock but email communication explaining this with alternative options was received very quickly. Because I wanted black ones I was happy to wait until they were back in stock and actually received them earlier than the email indicated too. Good service and communication.

June 25, 2015
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Bought the phone on Friday and got it on Monday - works and treat and the price was the cheapest on Google.

I would recommend these people for sure.

June 23, 2015
Unprompted review
Rated 5 out of 5 stars

First class service

I needed a part for a phone system that was discontinued some time ago and found it at the Telecom Shop, price was fair but I was too late for the next day delivery so I ordered it for delivery the following day. It was only later I realised I would be out in the afternoon so called to see if I could change the delivery to before 12. The person I spoke to on the phone was very pleasant (despite the fact I called the minute they opened) and the order was upgraded with no trouble.

The item arrived well packed and was as described. I would be more than happy to use this company again.

June 9, 2015
Unprompted review
Rated 5 out of 5 stars

Service with a smile

Purchased a BT Cordless phone for a family member spoke with a very chirpy gentleman called Steve who couldn't have been more helpful!! Product arrived packaged very well and was excellent quality!! Highly recommend!!

June 4, 2015
Unprompted review
Rated 5 out of 5 stars

Totally Excellent

Sales know what they are talking about, Service know what they are doing,
Price was very competitive, do yourself a favour, give British Telecom
a wide berth and try these guys, you will not be disappointed.

May 17, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look