The Tess Group Reviews 237

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional engagement and informative approach, highlighting their ability to make learning enjoyable and accessible. Many people found the user experience to be seamless and well-structured, with clear explanations and effective activities that enhanced their understanding. The trainers are frequently described as knowledgeable, supportive, and skilled at creating a welcoming environment that encourages active participation and addresses individual needs. Consumers particularly appreciate the balanced approach of presentations, group work, and practical examples, which made the courses highly effective and easy to follow.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently praise trainers, such... See more

User experience

People report positive experiences with the user experience. Customers found the courses well-structured,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The CSAS/RSAS Accreditation scheme was delivered by Neil Richards. He was very engaging and informative. We were able to crame lots of information in a very short period of time ( while take frequent... See more

Rated 5 out of 5 stars

My experience being great was definitely down to the trainer Neil Richards. I enjoyed the group work and Neil was able to break down the PowerPoints so well despite the content being so dense. He made... See more

Rated 5 out of 5 stars

I did the CSAS/RSAS course week commencing 1st-5th September 2025. The trainer was Neil Richards. Course was very well presented, trainer very knowledgeable about his subject area and the materials pr... See more

Rated 5 out of 5 stars

Neil Richards is an amazing trainer! I really enjoyed the class this week (RSAS CSAS) and it was worth my time. He is passionate in training, explains well and gives great real life examples. :)... See more


Company details

  1. Training Centre
  2. Career and Education Provider

Written by the company

TESS Group is an Ofsted Good rated apprenticeship and training provider delivering bespoke programmes to 60+ employers across England — from the Financial Times and EDF Energy to Transport for London, DPD, NHS England, and Clarins. We specialise in AI, Data, Leadership, HR, Coaching, and Business Improvement apprenticeships across Levels 3 to 7. Our flagship AI apprenticeship programmes are designed for non-technical professionals, embedding up to 5 industry qualifications (BCS, Microsoft, CMI, ILM, NCFE) at no extra cost — more than any other UK provider. Our programmes include: AI & Automation Practitioner (Level 4) AI for People Leaders (Level 4) AI for Operations Leaders (Level 4) AI & Machine Learning Fellowship (Level 6) Data Technician (Level 3) and Data Analyst (Level 4) Team Leader (Level 3) and Operations Manager (Level 5) Coaching Professional (Level 5) CIPD People Practice (Level 3 and Level 5) L&D Practitioner (Level 3) and L&D Consultant (Level 5) Improvement Technician, Practitioner, and Specialist (Levels 3-5) Senior Leader (Level 7) and Senior People Professional (Level 7) All programmes are fully funded through the Apprenticeship Levy for large employers, with 95% government co-investment for SMEs. We offer monthly rolling start dates, live virtual and on-site delivery, and 1:1 skills coaching throughout. With a 59% distinction rate, 4.9/5 rating from learners across Google and Trustpilot, and over 1,500 learners trained, TESS Group is one of the UK's highest-rated apprenticeship providers. We are approved by CMI, ILM, CIPD, BCS, NCFE, and Microsoft. Visit tessgroup.co.uk to explore our programmes or book a free discovery call.


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

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Rated 5 out of 5 stars

Neil richards csas and rsas

Neil was a great teacher and i really enjoyed learning with him and the way that he held the course was really engaging and i cant wait to do other courses if his teaching.

May 17, 2024
Unprompted review
Rated 4 out of 5 stars

Coaching Level 5 workshops

Jamie is very engaging from the outset with clear expectations a boundaries. He has good knowledge and understanding of the coaching modules and in spite of a rocky start to the course (not Jamie's fault) I have found the workshops incredibly informative. I have knocked one star off because I find sitting in Zoom meetings very draining, but I totally understand why the course is delivered in this way.

May 14, 2024
Unprompted review
Rated 5 out of 5 stars

Jamie is wonderful

Jamie is wonderful, informative and funny and makes learning fun. He makes sure everyone is comfortable and is very knowledgeable and makes sure you understand before he moves on.

May 14, 2024
Unprompted review
Rated 4 out of 5 stars

My tutors were great 5/5.

My final tutor was great 5/5.

Nicola Dulson tried to accommodate everything I requested to be able to succeed with this qualification, thank you Nicola ♥ I will miss working with you. I couldn't have gotten a distinction without her.

I will say, it took a month to provide a tutor once my original one resigned. This delayed my work as it was assignment-dependent and if I was any slower I would've finished later than I wanted to due to this. In addition, it took three months for them to enrol me once I started my job role. This meant I was on an apprentice wage, job title etc. for three months longer than necessary due to this process.

Other than what I've mentioned, they are extremely helpful and do develop you, also offering free additional guidance (courses for example) during your apprenticeship. It is worth the development if you are completing through a scheme.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Mark Swales is a huge asset to the Tess…

Mark Swales is a huge asset to the Tess Group. His tutoring is second-to-none and his approach is fantastic. He makes tutor sessions fun, interactive and ensures that you fully understand what is required at all times. Mark is extremely attentive, his response time is super-quick, and this is very helpful when you have any questions/queries.
If you have Mark as a tutor, you will go far! Thank you, Mark, for all your help & support throughout my apprenticeship, you have been fantastic and made going back into education very enjoyable!

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Skills Coach!

I recently completed my Level 3 Team Leading course and had the pleasure of having Jason Davies as my skills coach. Jason was extremely helpful in our time together and helped to make sense of how to link the assessment criteria to my job. Jason was available regularly if I needed guidance and offered constructive feedback throughout. Would definitely recommend him!

April 23, 2024
Unprompted review
Rated 4 out of 5 stars

I really enjoyed the experience and…

I really enjoyed the experience and learning with the Tess group.
Unfortunately, I had changed Tutor 3 times that made it hard to adjust to the different teaching styles they had, but all the Tutors where great!

I would recommend the Tess group.

April 30, 2024
Unprompted review
Rated 5 out of 5 stars

Amazingly supportive and made such a difference

I really appreciated the amazing support I received during my apprenticeship from Mark Swaz! He worked with me to understand how I worked (and worried) to help me get the best out of my apprenticeship and make it work for me. He was amazingly supportive and made such a difference. The apprenticeship created opportunities to learn more about things I thought I already had covered and pushed me to develop myself, my confidence and my abilities. The group who I studied with became such a supportive environment who really understood each other which was a brilliant thanks too. Thanks again for everything Mark!

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

I just finished my apprenticeship

I just finished my apprenticeship, Mark Swales has been so helpful. He has helped every step of the way which made the apprenticeship less stressful. Thank you for all of your help!

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Mark Swales was a massive help with my…

Mark Swales was a massive help with my apprenticeship training, the help I needed was given and he supported me as much as he could, giving lots of informative details and was very patient with me and understood how I worked/learned and adapted his approach in teaching.

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Apprenticeship team leader level 3

I recently participated in an apprenticeship program from TESS group with an amazing coach Jason Davids, and I can't praise the experience enough. The program gave me practical skills and knowledge in my field, while the coach guided and supported me. The program had a perfect balance of theory and hands-on training. The coach was exceptional, providing mentorship throughout. He had expertise, knowledge, and dedication. Always supported me and gave feedback.

April 9, 2024
Unprompted review
Rated 5 out of 5 stars

apprenticeship review

Mark Swales was a massive help with our apprenticeship training, all the help we needed was given and he supported us as much as he could, giving lots of informative details

March 28, 2024
Unprompted review
Rated 4 out of 5 stars

Fantastic support from my coach

The Team Leader apprenticeship has been really helpful in my current role in Local Government. The content provided by Andy Woodall was really well delivered, and gave me the knowledge to cover the criteria set. Jason Davies' guidance and support was so helpful and he was always available if I needed to get in contact with him.

April 4, 2024
Unprompted review
Rated 5 out of 5 stars

Outstanding Guidance and Support

I had the privilege of being coached by an Jason Davies individual during my apprenticeship. Their support and guidance were instrumental in my achievement of a distinction.

From the outset, Jason demonstrated a full understanding of my learning style and tailored his coaching methods to suit my needs.

Jason consistently provided constructive feedback that helped me improve my skills and grow as a professional.

Jason's positive attitude and belief in my abilities boosted my confidence and motivated me to strive for more.

I am grateful for Jason's guidance and support and would highly recommend him to anyone seeking a dedicated, knowledgeable, and supportive skills coach.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Course feesback

Informations are clear and easy to understand. Trainer is supportive. Throughout the course, I gained good knowledge about CSAS and RSAS.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Trainer Neil Richard’s was absolutely…

Trainer Neil Richard’s was absolutely amazing, he explained the course so well & patiently. I felt very comfortable and he helped me understand everything.
Neil made the classes fun and made me really enjoy group activities. Such a great guy & he deserves a pay rise for his passion for the course!

February 23, 2024
Unprompted review

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