Website really easy to use with a good range of products to choose from to suit all budgets. Lots of payment options at checkout. Was contacted the next day to advise the colour I’d ordered was out of... See more
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Review summary
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Reviews shaping this summary
I bought two of these hooded gowns, one white and one beige-brown. They are large and made from good quality towelling material. They arrived within three days and I think they’re excellent value for... See more
The products I bought are both excellent and are very good quality. The fit is good and my wife and myself are very pleased with the robes. The price was very good considering the quality. Delivery wa... See more
The quality of the products I ordered was excellent and it arrived very quickly. I ordered 2 hooded bathrobes for my teenage sons. There was a slight issue with order but this was swiftly rectified wi... See more
Company details
About The Towel Shop
Written by the company
At The Towel Shop we are committed in providing you with the best customer service, we are now offering all our customers a 365 Day Returns Policy with FREE Shipping on all our products.
www.thetowelshop.co.uk
Written by the company
- 1 year money back guarantee
- We are committee in providing you with the best customer service therefore, we now offer all our customers a 365 Day Returns Policy with FREE UK Shipping on all our products.
- FREE UK Delivery
- We offer FREE Delivery on all our products throughout mainland UK - *Minimum purchase required
- Low prices for all
- Our customers come first and for that reason, we ensure that our low wholesale prices are passed on to all our customers so you make all the savings.
Contact info
Swan Lane Mill, Higher Swan Lane, BL3 3BJ, Bolton, United Kingdom
- 01204 455455
- sales@thetowelshop.co.uk
- thetowelshop.co.uk
4.7
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I had a little query but it was sorted…
I had a little query but it was sorted out speedily by Sid. Excellent service and towels delivered in good time.
September 14, 2026
TELE CON ORDER PLACED IN MINUTES
TELE CON ORDER PLACED IN MINUTES, FRIENDLY STAFF AND PROMPT DELIVERY.
August 27, 2026
Great duvet and pillows
Easy to order from. Reviews helped a lot. Good price. Items arrived super fast. Great duvet and pillows.
I bought a 10.5 tog to replace an old 13.5 tog.. much cooler not so fluffy but great duvet!! Thank you.
September 11, 2026
Rude
Rude - claimed I made a mistake i didn’t make rather than be helpful, misleading and no interest in helping with disability or complying with disability law
September 25, 2026
Unprompted review
Reply from The Towel Shop
HI Claire
Thank you for your feedback.
We have checked your order, which you placed online yourself, so we had no control over this order. This is why the mistake was made on your end, not ours. Regardless of this, we have sent you a free label to return the order for a refund.
Kind Regards
Graham
Good quick service.
September 8, 2026
Very good quality towels and washed…
Very good quality towels and washed well without fading.
Delivery was quick and appreciate the proffesional service.
Thank you.
September 18, 2026
Excellent great quality towels
September 18, 2026
Lovely towels wash really well
Lovely towels wash really well . Would definitely recommend
September 18, 2026
Great quality and fast shipping
September 18, 2026
Quick and easy
September 11, 2026
Really great value for money
Really great value for money. The quality of the towels is really good. Delivered on time and well packaged.
Would definitely recommend.
September 8, 2026
The quality of the items was very good…
The quality of the items was very good quality.
September 17, 2026
Great choice at a good price and good…
Great choice at a good price and good delivery time
September 7, 2026
The products were fine
The products were fine. I payed for 2 to 3 day delivery and it was a week later. I rang up and spoke to a lovely man called Lus who said my charge would be reimbursed but I've not got rung back to him yet.
September 16, 2026
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