Good day, I have no clue about this company or app, I just went into Facebook, cluck on the link for Shein, that's how I came to your company, out of ignorance I just click and answered the questions... See more
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See what reviewers are saying
After a payment was taken from my account without my knowledge, I contacted the team through web chat. I spoke to Van who was very helpful with my query and processed a refund straight away, very help... See more
I was enrolled in a membership without my consent, and 17.5 euros have been deducted from my account every month for 3 months, without my knowledge. I never actively signed up for their membership pro... See more
Company replied
I had an issue that required some troubleshooting, and the support team walked me through it step by step. Their patience and knowledge were truly impressive.
3.9
Great
246 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Hello sorry I was to busy the last few…
Hello sorry I was to busy the last few months, I check the shop categories and I see to many things that have good price and pieces
November 22, 2024
Unprompted review
Thank you so much to be a member your…
Thank you so much to be a member your service is great thank you
November 20, 2024
Unprompted review
I am pleased that I will get a refund
I am pleased that I will get a refund
November 11, 2024
Unprompted review
Good morning I would like to compliment…
Good morning I would like to compliment thetoybox for there great products and for the personal call I got from Mary keeling me up to date.cary on the good work
October 10, 2024
Unprompted review
Total robbery taking money out of my…
Total robbery taking money out of my account!!!i want my money back and looks like others too,not just once either
October 24, 2024
Unprompted review
Reply from Thetoybox
Dear Julie,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email, please make sure to check your inbox.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
My Issue was resolved
My Issue was resolved, thank you Escalation Team.
October 25, 2024
Unprompted review
they said that they would not return…
they said that they would not return the money to my bank card until I left them a good review, I do not recommend this company!
October 22, 2024
Unprompted review
Reply from Thetoybox
Dear André,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Good service
October 7, 2024
Unprompted review
Constructive and effective site.
September 30, 2024
Unprompted review
It's really amazing 🥰🤝
September 23, 2024
Unprompted review
Subscription issue
There was an issue with my subscription, the initial agent assisted effectively but also escalated my issue to the escallation team who really did their parr. Excellent team.
September 19, 2024
Unprompted review
Membership and repeated charges!
I was enrolled in a membership without my consent, and 17.5 euros have been deducted from my account every month for 3 months, without my knowledge. I never actively signed up for their membership program. It was only recently that I discovered these charges, and I am now trying to get my money back. It’s disappointing to encounter such practices, and I strongly advise others to be cautious when using this platform. Be sure to check your account statements carefully to avoid ending up in a similar situation.
September 14, 2024
Unprompted review
Reply from Thetoybox
Dear Kunde,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
I’m very happy with how my issue was…
I’m very happy with how my issue was resolved. Customer support was excellent.
September 10, 2024
Unprompted review
Edith followed me up
August 27, 2024
Unprompted review
The service team are really helpful and…
The service team are really helpful and clear with what’s wrong and how they will help
The website is very clear and direct
August 23, 2024
Unprompted review
It took some time for the problem to be…
It took some time for the problem to be resolved.
August 21, 2024
Unprompted review
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