Good day, I have no clue about this company or app, I just went into Facebook, cluck on the link for Shein, that's how I came to your company, out of ignorance I just click and answered the questions... See more
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See what reviewers are saying
After a payment was taken from my account without my knowledge, I contacted the team through web chat. I spoke to Van who was very helpful with my query and processed a refund straight away, very help... See more
I was enrolled in a membership without my consent, and 17.5 euros have been deducted from my account every month for 3 months, without my knowledge. I never actively signed up for their membership pro... See more
Company replied
I had an issue that required some troubleshooting, and the support team walked me through it step by step. Their patience and knowledge were truly impressive.
3.9
Great
246 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good day
Good day, I have no clue about this company or app, I just went into Facebook, cluck on the link for Shein, that's how I came to your company, out of ignorance I just click and answered the questions that was asked including my banking details, when I saw it's gonna be a continuous debit from my card, I opt out. Thank you
July 18, 2024
Unprompted review
I had an issue that required some…
I had an issue that required some troubleshooting, and the support team walked me through it step by step. Their patience and knowledge were truly impressive.
August 15, 2024
Unprompted review
Phoebe contacted me
August 14, 2024
Unprompted review
The prompt reply and action
The prompt reply and action. Notifying me if arefund .thank you
May 16, 2024
Unprompted review
Attention ARNAQUE!!!!!
July 4, 2024
Unprompted review
Reply from Thetoybox
Cher Devrieze,
Vos commentaires sont de la plus haute importance pour nous, et nous sommes déterminés à répondre à vos préoccupations.
Nous vous avons envoyé un courriel, veuillez vérifier votre boîte de réception.
N'hésitez pas à contacter notre équipe d'assistance à la clientèle à l'adresse support@thetoybox.club pour obtenir de l'aide.
Votre confiance et votre satisfaction sont nos priorités.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Ayla
the company’s customer service was…
the company’s customer service was fantastic
June 23, 2024
Unprompted review
My issue has been resolved
My issue has been resolved. They gave me a refund
June 14, 2024
Unprompted review
The problem I was facing has been taken…
The problem I was facing has been taken care of. Thank you
May 1, 2024
Unprompted review
scam
i'm french,
I had a direct debit from this company while following a purchase on TikTok (of French chocolate normally in france), look like scam be careful
June 8, 2024
Unprompted review
Reply from Thetoybox
Cher Client,
Nous attachons la plus grande importance à vos commentaires et nous nous efforçons de répondre à vos préoccupations.
Nous n'avons pas pu localiser votre compte.
Veillez à nous fournir vos informations afin que nous puissions trouver votre compte et résoudre votre problème.
N'hésitez pas à contacter notre équipe d'assistance à la clientèle à l'adresse support@thetoybox.club pour obtenir de l'aide.
Votre confiance et votre satisfaction sont nos priorités.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Ayla
Refund
They sent me an email that they will refund the amount that i was not able to use. Let's wait and see. Good job though
June 2, 2024
Unprompted review
The prompt and efficient response was…
The prompt and efficient response was really appreciated
May 27, 2024
Unprompted review
SCAM!!!!
I didn't apply to the site at all and my details where stolen and £170 pounds taken from my personal account, I was asked no refund would be given bit I had credits of the stolen amount in store credit however I couldn't log in as I didn't know the password the account was fraudulently used on the password reset screen also had a token error in wich I couldn't log on or change a password to cancel, after talking to several people on the chat they offered me a full refund however I was only given 40 pound back and not the 170 that was taken. Hide your details and do not use this company.
An update is pending for a full resolution and refund if this happens then I will be happy and the service has finally been helpful. After going this far in complaining. Then I feel the stars should go up after I have seen evidence.
May 1, 2024
Unprompted review
Reply from Thetoybox
Dear Craig,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We sent you an email please make sure to check your inbox.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Service
The person who called me spoke in a clear tone, every friendly, understanding and professional
Thank you
May 15, 2024
Unprompted review
They have the best service
They have the best service, and the agent are helpful
May 1, 2024
Unprompted review
Awesome team had a issue but with in no…
Awesome team had a issue but with in no time my problem was solved really impressed
April 16, 2024
Unprompted review
SCAM SCAM SCAM
Didn’t agree to sign up to any membership. Had a notification from my bank that a £46 payment was taken. Refused to give a refund (as per their policy, which I had to agree to to make my original purchase) never gave consent to sign up for any membership.
Then they charge a £8 cancellation fee - again no communication of this.
SCAM SCAM SCAM. Avoid like the plague!!
April 14, 2024
Unprompted review
Reply from Thetoybox
Dear Alex,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@thetoybox.club for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
They helped me cancel the membership…
They helped me cancel the membership and helped in a refund process, very helpfu :)
April 3, 2024
Unprompted review
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