After making a stupid mistake and missing our flight home. We are a family of six with three young children. We contacted the Travel bookings and through sheer persitence and patience of their part, t... See more
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The Travel Bookings is a long-haul tailor-made specialist. We offer flights, accommodation, car hire, tours, cruises and holidays. We are fully tailor-make all trips, so you get your holiday, your way! We answer all calls live and are open from 0800-23.00 daily. Call Now: 0203 307 5098
28 Green Lane, Addlestone, England, KT15 2UA, United Kingdom
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Replied to 37% of negative reviews
Typically replies within 1 week
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On June 8, I contacted travel booking and was connected with a lovely gentleman named Ron, who supported me to book a ticket for my friend to travel and got one of the best experiences I ever had from booking with them. I then again contacted Ron again on the 22nd June to book 2 tickets for my partner and I to travel for an occasion coming in August and again I requested for Ron to be the one to support me. He was amazing and patient and took the time out to check for the best prices that came closest to the date we requested. I will definitely recommend this agency to any friends or family and be sure to let them know to ask for Ron.
Thanks for an amazing experience completing my bookings Ron.

Reply from Thetravelbookings
I had a good experience with Thetravelbookings. They helped me book my flight ticket and made the process smooth and straightforward. Marvin was very helpful, responsive, and guided me through the booking clearly. Overall, I’m happy with the service and would recommend them to anyone looking for support with travel bookings.

Reply from Thetravelbookings
Very satisfied with the efficient service provided by Ron on a consistent basis.
He is always obliging and willing to assist.
I recommend Thetravelbookings for all travel arrangements.

Reply from Thetravelbookings
I am writing this review about the way I have been treated by your company. The service I received was unacceptable, and the manner in which this was handled has caused significant frustration and distress.
I booked a flight in September 2025 to travel in March 2026 with Thetravelbookings. Initially the booking process went well. Then end of April 2026 the war in the Middle-East broke out. I contacted the agent and was immediately told that I should cancel my flight and that they would compensate me with about £500. It is clear and obvious that if I cancel I would loose all my rights.
The company again contacted me to urge me to cancel, again I declined. Eventually the airline cancelled my flight, I contacted the company to request a full refund, the agent argued with me made it clear he had no intention of applying for a refund.
I appreciate that the circumstances was out of their control, however there is a process when such an event occurs. Thetravelbookings was rude to me and extremely unhelpful. I would never use this company again.
I have made two bookings now with The travel bookings, Max always goes above and beyond to find the best deals and making sure everything is as smooth as possible.

Reply from Thetravelbookings
Rebecca found me good flights during booking and stayed back well beyond what she was supposed to.

Reply from Thetravelbookings
Great customer service i spoke to Ron hardy he dealt with my flight he has been very helpful from start to finish put me at ease with recommendations as ive not flown for quite a few years . Would like to thank him very much ! Impressed with the service
Fast and easy defenitly use them again
Rebecca has been amazing helping me book flights after I was let down by a different company. She has been very helpful over three days trying to get the right deal, dates and price for me.
max was 💯helpful he did everything to get me and my friend a flight it might of took him 20 minutes but he did it and we are so grateful for his help thank you Max.
Great service again from Jane Rose at the travel booking travel agent.
Listend to my requirements and found suitable options
Polite and professional.
I dealt with Marvin, who was extremely patient with me whilst I figured out what I was doing and worked through each of my reservations. Marvin answered all of my questions. Communicated well by phone, email and WhatsApp and did not apply any pressure whatsoever. Patience of a saint!
Thank you!
I was unsure about using a company I did not know....but I've received all documentation and an ATOL certificate. Proof of the pudding will be catching the plane and after sales service if there are any issues, but so far so good.
Renne had good knowledge and customer service skills, very helpful
Jane Rose was very helpful in helping me with my flight booking. She did all the research for and all I had to do was pay. Customer service was brilliant!
Max, whom I dealt with, was extremely helpful and considerate in helping me to find the right flight.
The service was really good and the way you guys helps in booking flights is fast, calm and in a polite way, really do appreciate it
Great communication, and I was given a few alternatives for me to choose what was right for me. I will definitely be back. Thanks.
The experience was wonderful. We were assisted and were really pleased with your services and prompt action. Special thanks to Rennee who guided us through the whole journey and informed us accordingly.
Thanks
Devinder Chagger
Rennee was patient, polite and professional. She went through the best possible prices and suitable dates. Rennee returned my calls as planned and sent all information requested.
The TraceL agent was professional, friendly, and very helpful throughout the process.
They responded quickly to my questions and provided clear, accurate information.
Excellent customer service and a smooth experience from start to finish.
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