Thetravelbookings Reviews 

1,047
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 322 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and professional throughout the entire booking process. Travelers consistently note that advisors go above and beyond to secure the best flight options and accommodate special requests. Consumers also warmly emphasize the incredible prices and smooth, stress-free communication that make planning upcoming vacations remarkably easy. Though some reviewers experienced noticeable challenges regarding service details or flight adjustments, most customer interactions remain very positive overall. A few individuals noted occasional hurdles concerning booking modifications, refund requests, or follow-up communication with agents.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting agents who are exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, frequently praising agents for being courteous, extremely... See more

Customer service

Customers consistently note positive experiences with customer service, praising agents who go above and... See more

Booking process

Consumers find booking process to be positive and note that agents go above and beyond to secure flights.... See more

Price

People report positive experiences with price, often noting that agents work hard to find affordable deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After making a stupid mistake and missing our flight home. We are a family of six with three young children. We contacted the Travel bookings and through sheer persitence and patience of their part, t... See more

Company replied

Rated 5 out of 5 stars

My agent (Eric) was fantastic from start to finish. He provided me with multiple options, really working hard to find not only the best price but the best flight times, stop over times and seating opt... See more

Rated 5 out of 5 stars

The service we got from Ron throughout our booking process for a long-haul flight was great, he gave us different options and didn't hard-sell one option over others. We ended up getting a better pric... See more

Company replied

Rated 5 out of 5 stars

Thanks Eric, what an experience I have had... Such attention to details, shows he knows his business and guide you all the way, showing prices to match the dates provided. He kept in touch thro... See more


Company details

  1. Travel Agency
  2. Tour Operator

Written by the company

The Travel Bookings is a long-haul tailor-made specialist. We offer flights, accommodation, car hire, tours, cruises and holidays. We are fully tailor-make all trips, so you get your holiday, your way! We answer all calls live and are open from 0800-23.00 daily. Call Now: 0203 307 5098


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,047)

307 reviews in the last 12 months

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Rated 5 out of 5 stars

Jane Rose

The TraceL agent was professional, friendly, and very helpful throughout the process.
They responded quickly to my questions and provided clear, accurate information.
Excellent customer service and a smooth experience from start to finish.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Jane Rose – Above and Beyond in Every Way

We cannot thank Jane Rose enough for the outstanding service she provided. We were faced with arranging a last-minute flight and hotel for my husband in the Cayman Islands, and what could have been an incredibly stressful situation was handled with professionalism, efficiency and genuine care.

Jane went far beyond what would normally be expected, exploring every possible option and working tirelessly to find the very best solution available. She was responsive, knowledgeable and determined to achieve the best outcome rather than simply settling for the easiest one.

What impressed us most was her commitment to helping us. At every stage she kept us informed, offered practical advice and demonstrated an exceptional level of customer service. It was clear that she genuinely cared about ensuring everything was arranged perfectly.

In a world where outstanding service is becoming increasingly rare, Jane is a shining example of how travel consultants should operate. We would not hesitate to use The Travel Bookings again and would specifically seek out Jane's assistance in the future.

An absolute credit to the company. Five stars are thoroughly deserved.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, professional, easy booking, Eric was very knowledgeable, saved me loads of money on finding good deals.
Thank you

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Best travel booking company

Had a great experience while booking with travel bookings ltd .we booked our flights from London to Vancouver in July 2026 with Eric Pearson and he was very helpful ,his communication and planning skills on the point ,he listens to our budget and preferences and find us good deals /dates accordingly.our overall experience with travel booking is excellent and customer service was spot on .i would definitely book with them again and again and will recommend others to book with them👍🏽

May 16, 2026
Unprompted review
Rated 5 out of 5 stars

Jane Rose and staff, amazing

Jane Rose has been so helpful, sorting out boarding passes and making sure everything was correct. The airfare was very competitive and she has stayed in touch to make sure all is going well. Couldn't ask for more

May 24, 2026
Unprompted review
Rated 5 out of 5 stars

Max was great

All good on this ocassion. Max Williams was excellent on this ocassion. He was patient, courteous and very understanding, Returned my calls prompty.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Today I had a conversation with Max

Today I had a conversation with Max, I was having a few issues trying to do this by myself needing an E ticket to the states for a couple months. Instantly max new the situation and within 5 minutes found me an amazing price and within another 5 minutes I had brought the tickets! 5* would recommend!

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

Max is a great guy he should get a pay…

Max is a great guy he should get a pay rise fantastic member of staff extremely helpful and got the job done

May 8, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Nebulas,

Thank you for your 5* review.

We are pleased to know that you liked the services offered by Max.

Indeed, it is all your valued client reviews only which help our agents in their periodic performance review and appraisal.

Assuring of our best services always, we look forward to welcoming you for many more bookings in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 4 out of 5 stars

Enjoy listening to our advice she tell…

Enjoy listening to our advice she tell you all the details she didn’t forget any anything even more detail details she explained to you so thank you to her

May 5, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Abdulrahman,

Thank you for your kind feedback. We’re delighted to hear that our team well explained all the things to you.

We appreciate your support and look forward to assisting you again in the future.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 4 out of 5 stars

Staff were helpful

Staff were helpful
Thank you 'Jane Rose'

May 6, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Victor,

Thank you for your review. We are pleased to hear that Jane helped you good.

We appreciate your feedback and hope to see you again.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Exceptional service in a crisis

After making a stupid mistake and missing our flight home. We are a family of six with three young children. We contacted the Travel bookings and through sheer persitence and patience of their part, they got us home next day. Renee in particular stayed on the phone with us for about 5 hrs without a break to ensure we were fully booked on the flight home. Everyone at the company did their bit, but Renee was exceptional. Even had adjoining seats as bonus.Definitely would use them again and strongly reccomend them.

April 16, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Gerry,

We’re delighted to hear that Rennee was able to assist you promptly with your flight booking back home and ensure everything was arranged smoothly in one go. Our well expert team understand customer's requirements and act accordingly.

Your appreciation means a lot, and we’ll be sure to pass along your lovely feedback to her.

We truly value your trust in us and look forward to assisting you with your future travel plans.


Best regards,
Team @Thetravelbookings.co.uk 🙂

Rated 5 out of 5 stars

Very good company the lady Rennee…

IVery good company the lady Rennee Watson is great Very helpful nothing was too much of a problem completely professional I will useagain and highly recommend this company and lady the booking was an easy process

May 6, 2026
Unprompted review
Thetravelbookings logo

Reply from Thetravelbookings

Dear Stephen,

We appreciate you taking the time to provide us with your feedback.

We are pleased to know that Rennee assisted you with great and professional service. We are dedicated to maintaining this level of service while striving to deliver even more competitive deals and promotions for our customers.

We value your continued support, and we look forward to serving you in your future endeavors with us.

Thank you again for choosing us.


Best regards,
Team @Thetravelbookings.co.uk 🙂

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