Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more
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24 Market Square, HP1 1ER UK, Hemel Hempstead, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
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Robin was an amazing help. Gave us assistance with thr booking process and issues we were having. Amazing customer service!
The Travel Makers stay away from the this company. I booked a city break from wowcher that is company uses to sell. The manage to charge me extra £258 my leaving airport is 108 km away for 10.30 pm. The hotel is not good for public transport it will cost me around €65 for a taxi. I was pushing into buying the extra with lies and told the price will go up. All I asked is a better price on the arrival. When I asked them to please change the hotel they said as long I pay another £59 pp. This is going to cost me up to £600 that's for 4 days with lots of sress. I better of taking a lose. Greedy lieing company.

Reply from The Travel Makers
Richard gave me all the information about my trip. I will definitely reach you back.
Richard helped to get the details of lost and found at phoenix airport.
Scam scam scam
Horrible horrible horrible. Guys stay away! I booked for 2 passengers with a very good price and provided my creditcard. Got a booking confirmation from them, but after 5 min they called me and informed me thats an advertised price, its not a real price (though I checked the app while speaking to them, the price was available).Now they offer me something at triple price, what a disgusting business policy. They have many supervisors (with indian accent haha) hang up on me and told me to stay where I am rather than travelling.Checked other people reviews, they do the same. I am skeptical with the possitive ones.They run multiple sites, another one is FARESHOPE,flycheaponline etc...

Reply from The Travel Makers
Robin was absolutely amazing. Courteous, prompt and truly cares! If I could give 10 stars I would!
Rocky was the best help I’ve had over all of the others
Marsh Williams gave me a smooth process and help me out 10/10 recommend
I had an amazing experience with customer service today Ken Sharp was extremely helpful and went above and beyond to resolve my issue. He provided an exceptional outcome and made the whole process seamless
I am happy with the service with Esteban. not as much with company. I found that Sunrise Airways are too expensive in the price. However, Esteban had help me make my decision on Sunrise Airways. For example, it had help me with the price and told me. I can find other days for more reasonable price. Also, he took him 2 days to work with me and very patient, understood my needs.
Olga was very helpful knowledgeable and pleasant
I was having difficulties confirming my purchase of my flight tickets so I called customer service. Thomas helped me get confirmed and even went out of his way to find me a better flight fit. Thank you Thomas!!!
Following my initial review further down the page where I was told to email and they would look at my case - no one has been in contact and the when you ring their number it goes off. Emailed in with no response and sent contacted via WhatsApp
Also. Absolute ridiculous losing £358 here.
Do not BOOK unless you want to lose your money.
Looks like my initial review was removed- I’m
Not sure why.
Robin was a really a big help! He was able to take all of my info and help me find new options!
On June 8th Martin was so helpful and went above and beyond to help my problem resolved. He was very patient and kind
Travelmakers took my money for a flight to Freeport, they sent me confirmation, then shortley after called me back and explained that American Airlines could not confirm my flight. They then asked me to give then another $307 dollars USD , then they would be sure that i would get a confirmed flight. Scam, and i guess i will hold my f&%king breath for my money back.
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