The Travel Makers Reviews 

5,451
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, often going above and beyond to assist with complex travel arrangements. Many highlight the personalized and kind approach of customer service representatives who skillfully guide them through booking processes and resolve issues efficiently, appreciating the ease of connecting with knowledgeable individuals. However, some customers noted difficulties with the booking process, such as delays in receiving tickets, being pressured for additional services, or encountering issues with duplicate reservations. Others also mentioned concerns about pricing, including unexpected extra charges, higher costs compared to direct bookings, or price increases after initial payments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, patience, and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being helpful,... See more

Service

Users describe positive interactions with service, with many reviewers praising the helpfulness,... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting unexpected charges and difficulties,... See more

Price

Clients share ambiguous opinions on price, with some reviewers reporting positive experiences finding prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jenny Walter's was extremely helpful during an extremely stressful experience. At the last minute (indeed), my husband's illness took a turn for the worse & we were unable to travel to NYC to see our... See more

Company replied

Rated 5 out of 5 stars

My representative was Mason. He was very professional & patient, especially when I was having a little anxiety about the cancelations of flights at the newark nj airport due to the big snowstorm janua... See more

Company replied

Rated 5 out of 5 stars

l spoke with Aiden who walked me through every step of the process to book my flight, hotel and rental vehicle. He was very personable and listened to all of my preferences to provide me with the best... See more

Company replied

Rated 5 out of 5 stars

Raymond was excellent, helpful and kind. We requested a change of seating to accommodate one of our party who is experiencing an acute back pain situation. It was very helpful that we were able t... See more

Company replied



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,451)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome Customer Service from Hazel

Hazel spent over an hour assisting me with a change in my flight from Toronto to LAX for 6 July.

She went out of her way to provide excellent customer service and was able to action all seat, baggage and flight requests and find the best and most cost effective solutions for me.

A big thank you. Hazel is awesome.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Wow custormer service is the BEST


I had unexpected complications with the dates of our visit to the Palm Springs area. Hazel was absolutely wonderful. She patient and kind and she was able to help. I appreciate her so much.

May 28, 2026
Unprompted review
Rated 5 out of 5 stars

Robin was amazing

Robin was amazing. I was having problems for a day and half and getting redirected non stop and right when I was about to give up he was able to help me. Was very informative and helpful I can’t thank him enough for his service.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service!

Thomson was knowledgeable, courteous and very helpful in booking me on another flight after I had missed my other flight.

May 27, 2026
Unprompted review
Rated 2 out of 5 stars

The hotel is very dirty place

The hotel is very dirty place. It’s out dated. The rooms had holes and had very old smells. Mr. Rocky was helpful to get things in the right direction. Thanks

May 23, 2026
Unprompted review
Rated 5 out of 5 stars

Carter Smith was extraordinary

Carter Smith was extraordinary; he went above and beyond helping me modify two reservation mistakes, and took hours on the phone with both the airline carrier (to reschedule my flight), as well as negotiating with the car rental agency (to help me modify/extend my car). It is rare to receive such kind, detailed, dedicated and personalized service. I am hopeful Expedia will recognize him for his exceptional work ethic and service to Expedia clients.
Warm regards,

Jodi Hanson Bond

May 23, 2026
Unprompted review

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