The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
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Brilliant desk and excellent customer service. The first delivery got damaged in transit and Ella from the customer care team immediately sorted this out and arranged for an alternate desk to be s... See more
The stools were easy to assemble and are quite sturdy. They look good and are good value for money. Having bought them to replace faux leather topped stools which split after only two years, they s... See more
Urban Mill a great company to deal with. Ordered.console table from Urban Ella from company emailed it was out of stock amd they were waiting on new delivery of it. Gave me other optios or i could... See more
Company details
- Home Goods Store
- Furniture Accessories
- Furniture Accessories Supplier
- Furniture Store
- Furniture Wholesaler
- Office Furniture Store
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.5
Excellent
417 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good company and competitive prices
Good company, products stylish, instructions good and well marked and labelled. They also sent a spare set of screws clearly marked "spares" in a little bag which is always nice.
Very competitive prices compared to similar products too.
Would definitely use them again.
September 15, 2025
The whole experience
The whole experience, from ordering to delivery was brilliant . The product I ordered was strong and easy to put up onto the wall . I’m a 70 yr old lady and managed to do it myself would definitely recommend
August 18, 2025
Initial order failed to arrive but help…
Initial order failed to arrive but help email quickly resolved problem. New order was dispatched quickly by overnight courier. Well done! Good service.
August 8, 2025
Good product but the assembly…
Good product but the assembly instructions weren’t comprehensive enough.
Delivery was fairly quick and we’re satisfied with the end product.
August 11, 2025
Delivery was quick
Delivery was quick. The item was well packaged and everything was accounted for. The desk was exactly what we needed for my son, and very easy to assemble. We're very happy with it.
August 7, 2025
Unprompted review
Love the console table
May 28, 2025
Helpful and accessible when there was a…
Helpful and accessible when there was a problem
April 29, 2025
Excellent bedroom storage
Excellent bedroom storage, communication good, delivery great. Really good quality product, easy to put together, looks fab
May 2, 2025
Quick and easy to use the online store
Quick and easy to use the online store! Exceptional quality and exactly what I ordered ! So happy with my purchase… excellent quality too, thank you so much , I will be back 😘
April 29, 2025
Swift and efficient service
Swift and efficient service, good quality item for the money
April 23, 2025
Went over and above to make sure our…
Went over and above to make sure our problem with delivery (our fault) was ironed out. Thank you, we appreciate it.
April 4, 2025
Clothes rail
Great rail well made easy to assemble next day delivery as requested thanks would us again
March 26, 2025
Really happy with the whole experience
Really happy with the whole experience. Good quality shelves at a good price with fast delivery. Thank you.
March 26, 2025
Customer Service levels
I was led to believe that the fittings provided with the item would be suitabe for my wall. They clearly arent and the instruction booklet from the manufacturer clearly states the fittings are only suitable for one type of wall.
Upon a request for a return and refund, I've been told that I would have to pay for the return even though I've been mis-sold the item.
You would think that the company would provide a free return label in this instance. Poor customer service and poor attitude to issue resolution.
Update 12/03
Following more email communication with the company, customer service has agreed for a refund. Therefore upgrading the recent experience to 3.
March 4, 2025
Unprompted review
Reply from The Urban Mill
Hi Faizal,
Thank you for updating your review and sharing your experience. We appreciate your feedback and are glad we could work towards a resolution regarding your refund.
We understand how important it is for product information to be clear, and we apologise for any confusion regarding the fittings.
Customer satisfaction is very important to us, and we appreciate the opportunity to address your concerns. If there’s anything else we can assist you with, please don’t hesitate to get in touch.
Kind Regards,
Kitty - The Urban Mill
Customer Care Team
Great service
Quality item, speedy delivery and great communication. Would recommend anyone to buy from the urban mill
February 27, 2025
Excellent product and great customer service
Excellent quality black metal 4 Tier unit and very competitively priced. Customer service was also excellent as DHL lost the original package and Ella of Urban Mill sent a replacement on next day delivery. I can thoroughly recommend this company.
February 25, 2025
Pleased with my purchase very speedy…
Pleased with my purchase very speedy delivery
February 24, 2025
Brand and Return Policy
1. The website doesn’t mention the brands they are selling and it is advertised as “our product”. I ordered an open wardrobe and found out when it arrived that it was a product of VASAGLE. This brand is sold by Amazon and a few other distributors with a better return policy.
2. The site also doesn’t explicitly state in the overview of their Return/Refund section that you are responsible for arranging the return shipment and paying the cost of the shipment. You have to download the form to know this which you might not do when purchasing an item.
February 4, 2025
Reply from The Urban Mill
Hi Kiran,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
Our Returns Policy is clearly outlined in the Terms and Conditions section on our website, which provides full transparency on our processes. As discussed with our customer service team, we do not specify or guarantee particular brands for our products unless explicitly stated in the product description. Our focus is on ensuring that all items meet the described features and specifications, allowing us to maintain consistency and quality across our range.
If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind Regards,
Kitty - The Urban Mill
Customer Care Team
Wrong screws
Item promptly delivered. Well packaged. Shelving unit very good but wrong screws sent with item so couldn't assemble it
February 3, 2025
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