The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
delivery was 2 days late - I waited in and each day it didnt arrive. When the table finally arrived the glass was completely smashed and I had to wait 5 days for a replacement to be sent. Wont buy fro... See more
Brilliant desk and excellent customer service. The first delivery got damaged in transit and Ella from the customer care team immediately sorted this out and arranged for an alternate desk to be s... See more
Urban Mill a great company to deal with. Ordered.console table from Urban Ella from company emailed it was out of stock amd they were waiting on new delivery of it. Gave me other optios or i could... See more
Company details
- Home Goods Store
- Furniture Accessories
- Furniture Accessories Supplier
- Furniture Store
- Furniture Wholesaler
- Office Furniture Store
About The Urban Mill
Written by the company
At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘️💙
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
Contact info
Rye Street, CM23 2HG, Bishop's Stortford, United Kingdom
- help@theurbanmill.co.uk
- theurbanmill.co.uk
4.3
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Urban Mill
Thank you for your 5-star review! 🌟 We're thrilled to hear that you found our furniture to be of great quality and a breeze to assemble. 🛠️✨ If you need anything else or have any questions, feel free to reach out. Enjoy your new piece!
Best regards,
The Urban Mill Customer Care Team
Well made for a self assembly piece of…
Well made for a self assembly piece of furniture
April 29, 2024
Reply from The Urban Mill
Thank you for your 5-star review! 🌟 We're so happy to hear that you're pleased with the quality of our self-assembly furniture. 🛠️✨ If you have any other needs or questions, please don't hesitate to reach out. Enjoy your new piece!
Best regards,
The Urban Mill Customer Care Team
No dispatch, no reply to emails.
Ordered an in-stock item on the 15th of April, with 3-5 working day delivery. Have never received a dispatch notification, and I’ve been emailing them weekly ever since, with no reply. The item is still showing as in- stock.
Will be starting a claim via my bank to get my £200 back after the bank holiday!
April 15, 2024
Unprompted review
Gorgeous black & Glass Console table.
My glass & metal console table arrived very well packaged on time and was an absolute breeze to put together! It’s very sturdy and is absolutely perfect for my plants behind a sofa.
April 25, 2024
Reply from The Urban Mill
Thank you so much for your 5-star review! 🌟 We're thrilled to hear that your glass and metal console table arrived well-packaged and on time. 📦✨ It's fantastic to know that the assembly was a breeze and that you're happy with its sturdiness and appearance. 💪🏼 It sounds like the perfect addition to your space, especially for showing off your lovely plants! 🌿🌸 If you have any other needs or questions, please don't hesitate to reach out.
Best regards,
The Urban Mill
Customer Care Team
Bought the Scandinavian-style clothing…
Bought the Scandinavian-style clothing rack with mesh shelves on 11/04/24
TUM13538
Somehow I still have not received my order. I have emailed 3 times regarding this. But no ANSWER!
Really disappointed!!!
April 11, 2024
Unprompted review
Reply from The Urban Mill
Hello,
We apologise for the inconvenience caused and understand your frustration. We have been actively trying to get in touch with you regarding your order of the Scandinavian-style clothing rack with mesh shelves (Order No. TUM13538) placed on 11/04/24.
Please check your junk mailbox as we have sent multiple emails to update you on the status of your order. Additionally, a voicemail has been left for you to ensure we can resolve this matter promptly.
Your satisfaction is important to us, and we are committed to assisting you with your order. Please respond to our emails or contact our Customer Care team directly at help@theurbanmill.co.uk so that we can assist you further.
We apologise once again for any inconvenience caused and appreciate your patience.
Best regards,
The Urban Mill Customer Care
Bought a dog figurine the item was…
Bought a dog figurine the item was broken, it was also poorly wrapped. No telephone number to call. What does it cost you to wrap the item properly?
April 11, 2024
Unprompted review
Reply from The Urban Mill
Dear Abi,
We're howling with disappointment to hear about your experience with Poppy The Red Dog. 🐾 It's ruff to see that your figurine arrived broken and poorly wrapped – that's not how we roll at The Urban Mill! We're paws-itively committed to delivering tail-wagging products with top-notch packaging.
We're sorry for any inconvenience caused by the lack of a telephone number – rest assured, we're here to help however we can! 📞
We appreciate your feedback and will work harder to fetch a better experience next time. Don't forget to check us out on our Instagram store for some paw-some surprises!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Happy Purchaser
I Purchase an office desk is so cute and just what I need, I am a female and I built the desk on my own, and for the first time, they supply you with a screwdriver, which is so thoughtful. The delivery was great, I just popped out for 2 Minutes and he was still there when i returned, I am a very happy lady
March 27, 2024
Reply from The Urban Mill
Dear Catrin,
Thank you for catapulting our spirits with your stellar review! We're over the moon to hear that our office desk, is the perfect match for your space. It's fantastic to know you found assembling it a breeze – we're thrilled to provide the tools to help you reach for the stars!
As for our speedy delivery, we're glad to have caught you in the nick of time. Your satisfaction orbits the heart of our mission.
While you're busy conquering galaxies from your new command centre, don't forget to check out our Instagram store for more cosmic finds!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
They delivered 2 x broken units and…
They delivered 2 x broken units and refused to collect them. I'm now left with >100kg of effectively fly tip material that will cost me a fortune to arrange disposal of.
March 28, 2024
Reply from The Urban Mill
Hi Alistair,
Thank you for your review.
Oh dear, it seems like we've managed to make a spectacle out of your experience! We're genuinely sorry for the hassle caused by the broken units. We strive for zero gravity mishaps, but it appears we've had a cosmic hiccup. Please accept our sincerest apologies.
I can see our team is in communication with you and has resolved this matter and once again we do apologise for any inconvenience caused.
Many Thanks,
The Urban Mill Customer Care Team
Excellent quality and value for money
We bought a white 600mm display cabinet. The construction is solid, and much simpler than the average flat-pack purchase. Arrived on time, instructions were easy to follow and the hanging mechanism was simple and practical. Installed it in an alcove with an LED lighting strip around it and it looks magnificent. It was a really good buy.
February 26, 2024
Reply from The Urban Mill
Dear Steve,
Thank you ever so much for your glowing 5-star review! We're thrilled to hear that your white 600mm display cabinet from The Urban Mill has found its perfect spot in your home alcove, illuminated by that stylish LED strip – what a vision!
We take immense pride in crafting solid constructions that defy the woes of typical flat-pack purchases. It's fantastic to hear our instructions made the installation a breeze for you.
Don't forget to keep up with our latest offerings and inspirations on our Instagram store – we're always cooking up something delightful!
Warm Regards,
Shauna
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hello,
Thank you for your wonderful 5 star review.
We are pleased to hear you are happy with your console table and shelving units, they really are great additions!
We do hope we can be of service to you soon.
Many Thanks,
Shauna
The Urban Mill
Surprisingly nice item
Item came quickly and was easy to assemble, complete with tool in the psckaging
January 29, 2024
Reply from The Urban Mill
Hi Peter,
Thank you for your Fantastic 5 star review.
We are pleased to hear you are happy with your Stylish Clothing Rack.
We do hope we can be of service to you soon.
Many Thanks,
Shauna
The Urban Mill
Very good value high quality home desk
The product is terrific especially for the price. Good instructions. Delivery was handled very well indeed including a change to day. Can't fault it actually given my expectations are often low. Very good company to deal with in my sole experience.
January 29, 2024
Reply from The Urban Mill
Dear Neil,
Thank you ever so much for your glowing 5-star review! We're thrilled to hear that our Industrial Rustic Brown Desk with Storage Cabinet exceeded your expectations. It's fantastic to know that you found the product terrific, especially considering the price, and that the instructions were helpful. We pride ourselves on delivering exceptional service, so it's great to hear that your delivery experience was handled smoothly, even with the change in schedule.
At The Urban Mill, we're all about making our customers happy, and we're delighted that you had such a positive experience dealing with us. Don't forget to check out our Instagram store for more exciting finds!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Lovely piece of furniture I recommend…
Lovely piece of furniture I recommend to anyone quick delivery very professional company and courier service is first class 10 star if permitted thank you
January 29, 2024
Reply from The Urban Mill
Hi Tina
Thank you for your Amazing 5 star review.
We are pleased to hear you are happy with your Console table this is one of our teams favourites.
We do hope we can be of service to you soon.
Many Thanks,
Shauna
The Urban Mill
Customer service was brilliant when one…
Customer service was brilliant when one of the frames I ordered was delivered damaged.
Thank you Jessica and Shauna for being so helpful and friendly.
January 23, 2024
Reply from The Urban Mill
Dear Helen,
Thanks a million for your stellar 5-star review! 🌟 We're thrilled to hear that you found our customer service as dazzling as our photo frames. Apologies for the little hiccup with the damaged frame, but we're delighted our team could swoop in to save the day!
Your lovely words have put a skip in our step - we're blushing! 😊 Don't forget to keep an eye on our Instagram store for more frame-tastic surprises and behind-the-scenes shenanigans. Your support means the world to us!
Sending photo-perfect vibes your way,
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Love love love the rail
Love love love the rail. It’s easy to put together and looks more expensive than what it is! Really great buy
January 11, 2024
Reply from The Urban Mill
Hello Amy,
Oh, happy dance time! 💃 We're over the moon that you're head over heels for our Clothing Rail - triple love! ❤️❤️❤️ It's like our rail is living its best life with you.
And can we just say, your fashion-forward praise has us blushing! Who knew assembling a clothing rail could be a style statement? We did, obviously. 😉
Stay tuned for more affordable chicness on our Instagram store – your fashion fairytales await! Thanks a bunch for the rave review, Amy.
Stylishly yours,
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Efficient, Helpful and Quality Products
Having initially received the incorrect item, The Urban Mill acted swiftly to replace it with the correct one, which I received just a couple of days later. The quality of the item is good and reasonably priced, so I definitely recommend the Urban Mill.
January 15, 2024
Reply from The Urban Mill
Hello Paul,
Sorry for the initial mix-up!
Thrilled you're loving the Industrial Style Shoe Rack and Coat Rack Stand – it's not just a piece of furniture; it's a style statement! Thanks a million for the shout out.
Best Regards
Kitty
the Urban Mill Customer Care Team
Didn't have high expectations for a…
Didn't have high expectations for a freestanding clothes rail that cost less than £20 but I was pleasantly surprised. Item arrived in good time, was well made with straightforward assembly with easy to follow instructions. Cannot fault.
January 15, 2024
Reply from The Urban Mill
Hello Hannah,
Thrilled to be your surprise style savior! Thanks a zillion for the love – speedy delivery, top-notch quality, and instructions that even a goldfish could follow.
Were so glad you are happy with your Scandinavian Style Clothing Rack with Mesh Shelves!
Kind Regards
Kitty
The Urban Mill Customer Care Team
Highly Recommend
Easy purchase
Quick delivery
Great price
Excellent product quality
Clear instructions
Hughly recommend
January 8, 2024
Reply from The Urban Mill
Hey Jeff 🌟
Your review is music to our ears – easy breezy purchase, speedy delivery, wallet-friendly vibes, top-notch quality, and crystal-clear instructions? 🚀
We've hit all the right notes with you! 🎶 Thanks a million for the shoutout.
Best Regards
Kitty
The Urban Mill Customer Care Team
Reply from The Urban Mill
Hey Catherine 🌟
You're as quick and efficient with compliments as our Stylish Clothing Rack is with keeping your threads in check! 🏎️
Thanks a ton for the shoutout. If your rack ever feels lonely or needs a virtual high-five, we're here.
Best Regards
Kitty
the Urban Mill Customer Care Team
Fast delivery
Fast delivery! The clothing rack is very sturdy and pretty.
Would definitely recommend as it was very affordable too
January 10, 2024
Reply from The Urban Mill
Hey Lena! 🌟
Speedy delivery, sturdy chic, and easy on the wallet – sounds like you've got the triple threat of fashion success with our Scandi Style Clothes Rail! 💃
Thanks a million for the love. We're blushing as much as our clothes rack complements your style. Don't forget to strut over to our Insta for more fab finds and style inspo.
Kind Regards
Kitty
The Urban Mill Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.